Ratings based on 182 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Monopoli
Posted Dec. 23, 2023 on HotelsWe had only one night in Monopoli,but this hotel was perfectly placed 500 years ago near the old port and the entry to the old town. Walking around was quite easy and festive during the Christmas holiday season… the staff was attentive to our needs and made our short visit memorable…
Comment from Hotel Management
Dec. 24, 2023 by Marilena, front-office dept., Hotel Management
Dear Mr Robert,thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your enthusiastic review.We are so pleased You have spent a nice stay here and You have appreciated our hotel and staff.We really hope to welcome You again here!Best regards
by A traveller
Posted Nov. 2, 2023 on Expedia
Location and staff very helpfull
Comment from Hotel Management
Nov. 2, 2023 by Franco, front-office dept., Hotel Management
Dear Mr Farrugia,We thank You for the preference You gave us and for sharing Your opinion about Palazzo Indelli.We are so pleased You spent a nice stay here and we hope to welcome You again here!Best regards
by A traveller
Posted Oct. 30, 2023 on Expedia
Friendly fun staff, excellent location, my room has 20 ft high ceiling! Free parking is 15 minute walk on weekends but hotel has complimentary tuk tuk rides. Love this place
Comment from Hotel Management
Oct. 30, 2023 by Marilena, front-office dept., Hotel Management
Dear Mrs Rosa,thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your excellent opinion about our hotel.We are so pleased You have appreciated our staff, loation and services. All the management and staff work hard day by day with dedication and expetise to guarantee to our Guests the best experience here.We hope to welcome You again!Yours sincerely
by A traveller
Decent hotel
Posted Oct. 29, 2023 on HotelsFirst off, I have VIP GOLD status. This hotel obviously has zero idea what that means. I requested a bit of an early check in but the unfriendly lady at the desk at the time of check in said I could not check in until 3. There was nobody staying in my single room I can guarantee that. The hotel was very quiet and not very many people staying there. The room was the smallest room I have ever seen and there was no blanket, only a bed sheet. This was the single room. The bed was a hostel sized bed made for a 12 year old.
The night front desk guy was really nice and friendly and provided me with a blanket the next night.
The hotel is in a great location and has the best free breakfast so far that I have encountered in Italy. At the time of check out the unfriendly lady was back. Shemade me payfor the Tourism tax again, thesame tax I paid for when I checked in. I have both receipts to prove it. I didn't have time to argue and the price was not really worth the energy to do so. I paid it and left. All in all the hotel is good but just don't book the single room and hopefully you dont have to meet the lady at the front desk. I travel a lot and I am super low maintenance, especially with accommodations. I was just very surprised the was she treated me
Comment from Hotel Management
Oct. 30, 2023 by Carlo Todisco, Guests' relation Manager, Hotel Management
Dear Mr Craig,We acknowledge your discomfort experienced during the stay at Palazzo Indelli Hotel and we apologize for any concern we might have caused. •We are sorry to see that you did not have a positive interaction with one of our Receptionist. Rest assured that we do always strive for excellency, from the services provided, to the structure efficiency, and above all the dedication and expertise of dozen of personnel members. Guest’s satisfaction is our utmost prerogative and the numerous outstanding reviews by past Guests and repeaters is a proof of our diligence in providing high quality Hospitality.•Although we reached the end of October, Palazzo Indelli Hotel is fully occupied. Please note that we do offer only 22 Rooms, hence an early check-in is unfortunately not feasible. We do accept to let Guests deposit their luggage well in advance under certain circumstances.•You booked a Single Room Economy, which in fact is the smallest we do have available. It is of 16 meter square, which, for a single occupant is adequate. This information is available on any website concerning our Hotel. •The bed is a universal single bed 90 cm 200 cm (35 in 79 in).•The temperatures in Monopoli are still high. There is no need for blanket during the night, except if the A/C is on. •The City Tax (Tourist Tax) is paid only at the time of check-out. Kindly note that this is forwarded to the local authorities by the Hotel, hence cannot be settled in advance. The tax you are probably getting confused with is the IVA, which in turn can be cleared beforehand.Thank you for the feedback provided; we are always grateful when Guests share their constructive opinions.
by A traveller
Posted Oct. 25, 2023 on Expedia
Room.had a terrace overlooking the piazza which was a great place to sit and relax after a day exploring the old town. Although there were areas marked out by plant pots, the terrace was essentially shared with 3 other rooms thus by no means private. Not a huge issue but wasnt clear on booking that it was basically a shared area.
Lovely place and very helpful staff. Location was perfect for exploring the town and some great places to eat snd drink nearby. Hotel restaurant food was fabulous too so didnt have to look far for great eats!
Comment from Hotel Management
Oct. 25, 2023 by Marilena, front-office dept., Hotel Management
Dear Mrs Alison,we thank You for the preference You gave us and for sharing Your opinion about Palazzo Indelli.We are so pleased You spent a nice stay here and we hope to welcome You again here!Best regards
by A traveller
Posted Oct. 21, 2023 on Hotels
Lovely hotel with a large family room that had a balcony over the square. Parking was on street paid parking but no problem find a space. Great location. Staff very friendly and helpful
Comment from Hotel Management
Oct. 21, 2023 by Marilena, front-office dept., Hotel Management
Dear Mr Andrew,we would like to thank You for the preference You gave us and for sharing Your enthusiastic opinion about Palazzo Indelli.We are really pleased You have appreciated the hotel so much, the location and our staff.We heartly hope to welcome You again here.Best regards
by A traveller
Great location in Monopoli
Posted Oct. 18, 2023 on HotelsWe had a very nice stay in Monopoli at the Palazzo Indelli. It is well located, near the port and around lots of restaurants. The staff was very friendly and helpful, and the room was comfortable.
Comment from Hotel Management
Oct. 18, 2023 by Marilena, front-office dept., Hotel Management
Dear Mrs Kate,we are so pleased You have spent a nice stay here and You have appreciated our hotel, staff and services.We thank You for the preference You gave us and for sharing Your precious opinion and we hope to welcome You again here.Best regards
by A traveller
Posted Oct. 9, 2023 on Expedia
What a fabulous place to stay in Monopoli & what amazing staff. The reception manager was super helpful & the tuk tuk driver was so helpful taking us to the parking area & back- thank you! Beautiful location- right in the centre of the old town & walkable to all the attractions, bars & restaurants. A fabulous breakfast was included as well as the tuk tuk transfer back to our car. Thank you for a fabulous stay in Monopoli!
Comment from Hotel Management
Oct. 14, 2023 by Marilena, front-office dept., Hotel Management
Dear Mrs Mary-Ellen,thank You so much for choosing Palazzo Indelli for Your stay in Monopoli and for sharing Your review, too.We are so pleased You have spent a nice stay here and You have appreciated our hotel, staff and the service offered.Your nice words are the best reward for our job to which we dedicate everyday with passion and heart and soul.We hope to welcome You again here.Best regards
by A traveller
Posted Oct. 7, 2023 on Expedia
Well appointed modern and very nice. Room was very small: a bit surprising for a 4 stars hotel but other rooms can be bigger or with a nice terrace over looking the piazza. We took a less costly room which might explain. Generous and very good breakfast. Little free shuttle available for transport back to the train station but since the historic center has hours where no cars are allowed in, this might apply to that small vehicle. Better check.
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Comment from Hotel Management
Oct. 7, 2023 by Marilena, front-office dept., Hotel Management
Dear Mrs Marie-Andree,thank Your for choosign Palazzo Indelli for Your stay in Monopoli.Actually, the economy room is cheaper than the other rooms because it is smaller in size.We are pleased You have spent a nice stay here and we would like to point out that our tuk tuk has the necessary authorizaion to drive in the pedestrian area 24 hours.We hope You will come back here at Palazzo Indelli.Best regards
by A traveller
Posted Sep. 28, 2023 on Hotels
Comment from Hotel Management
Sep. 29, 2023 by Marilena, front-office dept., Hotel Management
Dear Mr Hugues,we thank You sincerely for choosign Palazzo Indelli for Your stay in Monopoli and for sharing Your excellent opinion about us.We are so pleased You have spent a nice stay here and appreciated so much our hotel.We hope to welcome You again here.Best regards
