Note fondée sur 401 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mai 2024
Commentaires de Gestion de l’hôtel
12 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
par un voyageur
Disappointed
Publié le 20 mars 2024 sur HotelsI very disappointed on how the property manager handled my situation. We checked in and was in a hurry to get to family. We unloaded and departed within 10mins of checking into our room. We later returned two hours later to the hotel smelling like weed and multiple people lingering outside the parking lot. When I went to the counter the gentleman told me he could not refund my rooms. We never stayed the night not even two hours and the manager refused to work with me. I was unaware of how terrible to location was since I am not from the area. I went back the next morning and the counter person told me there was nothing I could do but contact hotels.com I do not recommend on staying at this hotel.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager
par un voyageur
Publié le 20 mars 2024 sur Expedia
Nothing
Commentaires de Gestion de l’hôtel
20 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jonathan,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
Publié le 19 mars 2024 sur Expedia
Clean, everything we needed in our room.
Nice breakfast and dining area.
People at front desk very pleasant.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Linda,Thank you for your positive feedback. We're thrilled to hear that you found your room clean and well-equipped with everything you needed. It's great to know that you enjoyed our breakfast and dining area, as well as the pleasant service from our front desk staff. We truly appreciate your kind words and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager
par un voyageur
DO NOT STAY HERE
Publié le 19 mars 2024 sur HotelsThe manager on duty was rude and nasty, had a very poor attitude towards other guest after giving them the wrong room key to a room that was booked to other guest. She blamed it on working long hours and being tired, Also complaining about how much she hated/didn’t need this job. It was very off putting and disgusting to be met with this right as we walked in. I will NEVER stay here again.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Michael,We deeply apologize for any rudeness or lack of courtesy you encountered during your stay. This behavior is not reflective of our standards or values, and we take your feedback seriously. Rest assured, we will address this matter with our team to ensure it doesn't happen again. Your feedback is invaluable, and we sincerely apologize for the negative impression it left. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Franklin,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Nelson,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur de buffalo
Publié le 3 mars 2024
Commentaires de Gestion de l’hôtel
23 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear WILLIAM,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager
par un voyageur
A New Yorker visiting
Publié le 3 mars 2024 sur HotelsThe staff was very helpful. The hotel was very clean, so is my room and it was very secured. I highly recommend Recomended among all the other hotels in the area. I think this happens to be the very best.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jose,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our staff very helpful, the hotel clean, and your room secured. Your recommendation means a lot to us, and we appreciate your kind words. We strive to provide the very best experience for our guests, and it's wonderful to know that we have met your expectations. We look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 2 mars 2024
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kentish,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
