Ratings based on 80 Guest Reviews

Hear it directly from our travellers
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Nice location

Posted Sep. 16, 2020 on Hotels
A bit dated hotel, but all there that is needed. The view is beautiful.
3 out of 5
by A traveller

Posted Jul. 30, 2019 on Expedia
This property had a nice view and that staff was nice but everything else was not up to date
Comment from Hotel Management
Aug. 3, 2019 by Reception, Hotel Management
Thank you for leaving your feed back. We appreciate your comment concerning the staff and will communicate them. We are aware that we have efforts to do concerning the building and are renovating step by step. We hope to welcome you another time. Best regards All the team Fleur du Lac
4 out of 5
by A traveller

Great hotel, a bit down-in-its-heels

Posted Jul. 29, 2019 on Hotels
This was once a wonderful hotel but it is run down now. Other than the physical plant, everything was virtually perfect. I needed a bathtub but was not given a room with a tub. I cannot stand without braces. The single room was small but adequate. Gorgeous area, nice walking trail outside, expensive restaurant I avoided but people who didn't care about the high prices seemed to think the food was fine.
Comment from Hotel Management
Jul. 29, 2019 by La réception, Hotel Management
Dear Madam, Dear Sir, We thank you for your nice comment. We agree that we still ahve efforts to do. We hope to welcome you another time. Best regards
1 out of 5
by A traveller

Posted Jun. 18, 2019 on Expedia
The property is in an excellent location with lots of potential. However, the property itself is faded, with hallway carpets that are threadbare and stained room furniture badly in need of upgrade. The balcony was dirty with bird droppings, spiders webs and generally messy. The jetty out into the lake was completely covered in "duck mess" and the deck chairs were messy and broken.
Comment from Hotel Management
Jun. 18, 2019 by La réception, Hotel Management
Dear Madam, Dear Sir, We thank you for your time writing this comment. We are sad to see that you did not enjoy your stay in our establishment. However we have to recognize that we still have work to do. We are presently renovating step by step the hotel in order to refresh it. We hope to welcome you another time. Best regards All the team Fleur du Lac
3 out of 5
by A traveller

Excellent location and food but negligence too

Posted Jun. 6, 2019 on Hotels
This hotel is in a great location with views over the lake of Geneva to the Alps beyond and has an excellent restaurant. It is an older hotel that would deserve some renovations, however. All rooms appear to have balconies overlooking the lake. The cleanliness of our balcony left a lot to be desired because of the bird droppings on the balcony table, the sun chairs, the bannister and the floor. Only the table was cleaned on our 5th day, the sun chairs remained unusable. There were only a few sparrows and the amount of droppings suggests that the balcony had not been cleaned for several weeks. Another disturbing thing is that a large heap of broken outdoor furniture is left outside in a garden corner, only thinly veiled behind a mesh, instead of being disposed of.
Comment from Hotel Management
Jun. 11, 2019 by La réception, Hotel Management
Dear Henri, Thank you for your stay and for your time writing your feedback. It is important for us to know how was your experience in order to improve our quality of services. We apologize for the cleaness in the room. We take note and will let housepkeeper know to not reproduce this lack of inattention. We hope to welcome you another time and stay at your disposal for any further information. Best regards
5 out of 5
by A traveller

Fleur de Lac

Posted Oct. 13, 2018 on Hotels
I stayed at Flour de Lac 30 yrs ago and was eager to get back to Switzerland and stay again. It is a beautiful property, right on lake geneva...the grounds were beautiful--just as I remember...I highly recommend
Comment from Hotel Management
Oct. 16, 2018 by Marine - Reception, Hotel Management
Dear Mister Gregg, We thank you for your pleasant comment. We hope to welcome you another time. Best regards La réception - Marine
5 out of 5
by A traveller

Posted Sep. 20, 2018 on Expedia
Beautiful View! All the amenities which are hard to find in Switzerland. Free onsite Parking, spacious rooms....
Comment from Hotel Management
Sep. 25, 2018 by Reception, Hotel Management
Thank you ! We hope to welcome you an another time Best regards
4 out of 5
by A traveller

Good place, but had bad luck

Posted Jun. 28, 2018 on Hotels
All good. Loved the place right by the lake. Better than expected. Unfortunately, I did not have hot water on the bathroom. I guess it was bad luck, but cannot be accepted in any case, moreso on a one-night stay.
Comment from Hotel Management
Jul. 15, 2018 by Johanna - Reception, Hotel Management
Thank you for your comment. On each room we put for free a bottle of water, a coca cola and an orange juice. Maybe we forget your room, we're sorry for that. We hope to see you again in our establishemnt.
5 out of 5
by A traveller

Posted Feb. 20, 2018 on Hotels
Comment from Hotel Management
Apr. 11, 2018 by Johanna, Hotel Management
Nous vous remercions pour ce 5/5. Nous espérons vous recevoir à nouveau dans notre établissement. Au plaisir, La réception.
3 out of 5
by A traveller

Posted Apr. 7, 2017 on Hotels
Comment from Hotel Management
Apr. 18, 2017
Nous vous remercions pour votre note. Bien cordialement - La réception
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