Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjour correspondant à l'attente
Publié le 13 févr. 2022 sur HotelsNotre séjour s'est déroulé sans problème, nous avons peu profité des diverses offres de service. Un pot d'accueil permettant les contacts entre isolés serait bien venu.
Commentaires de Gestion de l’hôtel
8 déc. 2023 par Julia, Service Relation Clients Belambra, Gestion de l’hôtel
Cher Alain, Merci d'avoir pris le temps de rédiger cet avis sur notre club Belambra Clubs Les Cimes du Soleil.Nous sommes ravis de lire que votre séjour s'est déroulé sans problème et que vous avez apprécié nos services. Concernant votre suggestion d'un pot d'accueil pour faciliter les contacts entre les clients isolés, nous prenons note de votre remarque et allons étudier cette possibilité pour améliorer l'expérience de nos clients.Nous tenons à vous informer que nous organisons un forum de bienvenue le samedi ou le dimanche pour favoriser les échanges entre les clients et présenter les différentes activités et services proposés. N'hésitez pas à y participer lors de votre prochain séjour.Ce sera un plaisir de vous revoir chez nous ou dans l'un de nos 50 clubs de vacances en France.Bien cordialement,Julia, Service Relation Clients Belambra
par un voyageur
Great place highly recommend
Publié le 13 févr. 2024 sur HotelsWeather was amazing,
The staff the location the food the bar the views everything was amazing couldn’t recommend it enough! Ski in ski out is ideal bars and shops 4 min walk away great place
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Julia, Service Relation Clients Belambra, Gestion de l’hôtel
Dear Guest,Thanks for reviewing your stay at our holiday club.We're thrilled to hear that the weather was perfect for your stay and that our location proved to be convenient for all your skiing and relaxation needs. It's great to know that the proximity to bars and shops enhanced your experience, and our ski-in ski-out facility provided the ideal start and end to your skiing adventures. We are particularly proud of the positive comments regarding our staff, and it's rewarding to know that our team's efforts to deliver excellent service are appreciated. The views from our holiday village are indeed a highlight for many of our guests, and we're glad you found them amazing.We look forward to welcoming you back in another of our 50 holiday clubs in France.Kind regards,Julia, Service Relation Clients Belambra
par un voyageur
Publié le 7 févr. 2024 sur Expedia
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Julia, Service Relation Clients Belambra, Gestion de l’hôtel
Dear Guest,Thanks for reviewing your stay at our holiday club.We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to receive a message of satisfaction from our guests.We look forward to welcoming you back in another of our 50 holiday clubs in France.Kind regards,Julia, Service Relation Clients Belambra
par un voyageur
Publié le 3 févr. 2024 sur Expedia
The hotel is billed as 4* but it's definitely not at that level. It's 3* at best. The all inclusive food and drinks is the best thing about it and the location is pretty decent. However, the rooms are very basic (glasses not even provided - you have to bring your own from downstairs) and the staff are largely disinterested. The soap in our shower ran out on day one and was never replaced, my family's room wasn't turned over on the last two days and we found out when we got back that money had gone missing. The spa area is also tiny and smelt pretty badly. We've sent a written complaint to the hotel management and would not stay at any of these hotels again.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Julia, Service Relation Clients Belambra, Gestion de l’hôtel
Dear Tor,Thanks for taking the time to review your stay at our holiday club.We're glad to hear that you appreciated the all-inclusive food and drinks, as well as our village's location. Our team strives to provide a variety of menu choices and an authentic dining experience, including a new restaurant with premium burgers for all ages. We regret to hear that your room amenities did not meet your expectations. Please be assured that we aim to maintain high standards for our accommodations, which include daily housekeeping and other amenities designed for guest convenience. Concerning the spa facilities, we've recently opened a 250 m2 BelaSpa, aiming to provide a relaxing environment for our guests, and we are sorry if this did not live up to your experience. We take all comments seriously as they help us to continually improve our guest experience.(not spec.) We look forward to welcoming you back in another of our 50 holiday clubs in France.Kind regards,Julia, Service Relation Clients Belambra
par un voyageur
Publié le 30 janv. 2024 sur Expedia
Great property. Great location. Great deal. I would return next year if we could get the same price point!
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Julia, Service Relation Clients Belambra, Gestion de l’hôtel
Dear Sophie,Thank you for this lovely review.We're thrilled to hear that you found our location ideal and our offerings to be of great value. It's wonderful to know that the cleanliness and condition of our hotel met your expectations, and that you received excellent service from our team. We are particularly proud of the enhancements we've made, including the new restaurant with a delightful burger menu and the comprehensive renovation of our rooms and facilities, ensuring our guests have a comfortable and enjoyable stay.We would be happy to welcome you in another of our 50 holiday clubs in FranceSincerely,Julia, Service Relation Clients Belambra
par un voyageur
Publié le 29 janv. 2024 sur Expedia
par un voyageur
Publié le 18 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Julia, Service Relation Clients Belambra, Gestion de l’hôtel
Dear Vladimir,Thank you for taking the time to leave us your review.We truly value all feedback and sincerely apologize that you were not entirely satisfied with your recent stay. Please do not hesitate to contact us with additional information so that we can identify opportunities for improvement and make future stays more enjoyable.We do hope that we may have the chance to welcome you back in one of the 58 clubs we have in France for a more all round enjoyable stay.Best wishes,Julia, Service Relation Clients Belambra
par un voyageur
Publié le 14 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Julia, Service Relation Clients Belambra, Gestion de l’hôtel
Dear Guest,Thanks for reviewing your stay at our holiday club.We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to receive a message of satisfaction from our guests.We would be happy to welcome you in another of our 50 holiday clubs in FranceSincerely,Julia, Service Relation Clients Belambra
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Julia, Service Relation Clients Belambra, Gestion de l’hôtel
Dear Guest,Thanks for reviewing your stay at our holiday club.We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to receive a message of satisfaction from our guests.We look forward to welcoming you back in another of our 50 holiday clubs in France.Kind regards,Julia, Service Relation Clients Belambra
