Note fondée sur 968 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Fresno
Publié le 27 mai 2024
par un voyageur
Publié le 2 mars 2024 sur Expedia
Unauthorized charges by hotel front desk
Commentaires de Gestion de l’hôtel
5 mars 2024 par Citlali - Junior Xperience Manager , Gestion de l’hôtel
Dear Mr Mansour,We apologize for any inconvenience you experienced regarding unauthorized charges. Our team takes such matters seriously. We would be more than happy to email you a receipt of the charges. Please feel free to reach out to us.Hospitably,
par un voyageur
Publié le 2 mars 2024
I really like the secured underground parking. The only issue is it is very close to the 237 on ramp, and a person unfamiliar with the area could easily get confused.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Citlali - Junior Xperience Manager , Gestion de l’hôtel
Dear Mr Robert,Thank you for sharing your thoughts! We're delighted to hear that you liked our underground parking. We appreciate your input and hope to continue providing a convenient and safe parking solution for all our guests.Hospitably,
par un voyageur
Publié le 2 mars 2024 sur Expedia
Nice hotel, great value and easy to get to..unfortunately there is no getting away from the traffic noise.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Citlali - Junior Xperience Manager , Gestion de l’hôtel
Dear Mr James,Thank you for your review! We are glad to hear that you found our hotel to be great value and easy to access. We apologize for any inconvenience caused by the traffic noise. Our team does their best to minimize any disturbances. We appreciate your feedback and hope to welcome you back in the future.Hospitably,
par un voyageur
Publié le 2 mars 2024 sur Expedia
The balcony connected to the room provided a unique experience.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Citlali - Junior Xperience Manager , Gestion de l’hôtel
Dear Mr Ryan,Thank you for your feedback! We're thrilled to hear that you enjoyed the unique experience of having a balcony connected to your room. We strive to provide our guests with a one of a kind stat, and we are glad that the balcony added to your overall experience. We hope to welcome you back again soon for another memorable stay.Hospitably,
par un voyageur
Poor and Weird Customer Service
Publié le 1 mars 2024 sur HotelsCheck-in and check-out was thru remote human on a kiosk. Not a big fan. Human on the other side are nice but they are offshore somewhere and have limited capabilities to do anything other than check-in/out. If you need help, you are asked to send an email to manager Roberto and you never get a response back even after several follow-ups. Room and price wasn't bad, but the customer service wouldn't make me stay here again.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Citlali - Junior Xperience Manager , Gestion de l’hôtel
Dear Guest,We apologize for the inconvenience you experienced during your stay. We understand how frustrating it can be to have limited customer service options, especially when you encounter issues that require immediate assistance. We appreciate your feedback and hope that you will consider giving us another opportunity to exceed your expectations in the future.Hospitably,
par un voyageur de columbus
Publié le 29 févr. 2024 sur Expedia
I did not feel safe at this hotel for some reason traveling alone I would not recommend staying if you are a female by yourself.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Citlali - Junior Xperience Manager , Gestion de l’hôtel
Dear Jenine,I am sorry to hear that you did not feel safe during your stay at our hotel. The safety and well being of our guests is our top priority, and we take all feedback seriously. If you have any special concerns or suggestions for improvement, please feel free to reach out to our staff directly. We want all of our guests to have a positive xperience and will do our best to address any issues that may arise. Hospitably,
par un voyageur
Unique hotel
Publié le 28 févr. 2024 sur HotelsVery clean. Easy check in check out. Spacious room. Comfortable bed. Quiet environment. I like the gated underground parking.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Citlali - Junior Xperience Manager , Gestion de l’hôtel
Dear Ray,Thank you for your kind review! Our team is thrilled to know that you enjoyed your experience. We value our guests safety we are glad that you liked our gated underground parking. We value your feedback and look forward to welcoming you back soon to our property.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
The staff were amazing and the hotel was very clean
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Team Zico, Gestion de l’hôtel
Thank you for your feedback! Hope to see you stay with us again!
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Great hotel! However, the point of a hotel is to have a place to sleep. I asked if they could put my room away from other rooms if they could just because I have had noisy neighbors in the past and didn’t want a repeat. The lady said she could absolutely do that. Alas, my room was right next to a party that talked and watched tv into the early hours of the morning. I slept about 2 hours. Had the noise not been an issue, I would give this hotel a full 5 stars.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Citlali - Junior Xperience Manager , Gestion de l’hôtel
Dear Olivia,Thank you for choosing to stay with us and for reviewing your experience. We regret that you were not able to enjoy your room and get proper sleep. Before your next visit, our team would be happy to assist you personally with booking one of our corner rooms. We appreciate your feedback and hope to welcome you back during your next visit to our property.
