Ratings based on 565 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Excellent
Posted Feb. 24, 2024 on HotelsExcellent experience. Definitely worth paying an extra 30euro foe bigger room. Food excellent. Worth a visit.
Comment from Hotel Management
Mar. 21, 2024 by Andrew Hyland,, General Manager, Hotel Management
Dear Catherine,Thank you for this great review of your recent stay in our Hotel & Spa.It's wonderful to hear that you found value in opting for one of our spacious rooms and that our culinary offerings met your expectations. We are dedicated to providing a memorable experience and your feedback reaffirms our efforts.We look forward to the pleasure of welcoming you back in the future. Kind regards,Andrew Hyland,, General Manager
by A traveller
Leisure Centre access is very odd !
Posted Feb. 19, 2024 on HotelsWe decided to make our way to the Leisure Centre for a swim/sauna/steam room etc, the trip from the hotel is very odd indeed, you have to go to the basement, exit to the underground carpark, go through a door which looks like an emergency exit, go up a skinny flight of stairs, exit the building ( it was raining of course ) and then enter the Leisure Centre, the pool was dirty, the hydrtherapy pool was not warm even though the sign says 20 something degress and the changing rooms were also dirty, the hotel itself was on point but the Leisure Centre needs some TLC.
Comment from Hotel Management
Mar. 21, 2024 by Andrew Hyland,, General Manager, Hotel Management
Dear Guest,Thanks for taking the time to share your review of your stay.We appreciate you mentioning the positive aspects of your hotel experience and are glad that you found our hotel to be on point. Regarding the Leisure Centre access, we acknowledge that the journey from the hotel to the Centre may seem unusual. It is designed with two access points - via the basement and the main entrance - to provide options for our guests. We apologize for any inconvenience caused by the weather and the pathway. Concerning your observations about the cleanliness and temperature of the pool and changing rooms, we take such comments seriously and will address these issues with our housekeeping and maintenance teams to ensure they meet our high standards. The hydrotherapy pool's temperature is indeed set to be warm and conducive for relaxation, and we will look into this discrepancy immediately.The whole team hope that we have the pleasure of welcoming you back in the future. Best wishes,Andrew Hyland,, General Manager
by A traveller
Posted Feb. 9, 2024 on Expedia
Nice enough hotel. Breakfast was ok. Room was average and what I was expecting. Noisy plumbing! Good balcony though and use of leisure facilities very welcome.
Comment from Hotel Management
Mar. 21, 2024 by Andrew Hyland,, General Manager, Hotel Management
Dear Nathan,Thank you for your review.We're pleased to hear that you enjoyed our balcony feature and made good use of our leisure facilities, including our deck level pool and gym. We're glad these aspects met your expectations. However, we are concerned to read about the noisy plumbing you experienced and would like to apologize for any disturbance this caused. Rest assured, we will look into this matter to ensure it is an isolated issue and addressed promptly. Your comments on the breakfast and room are noted and appreciated as it helps us maintain our standards.We hope that we can welcome you back in the future. Kindest regards,Andrew Hyland,, General Manager
by A traveller
Posted Feb. 3, 2024 on Hotels
Great hotel. Only issue was with room cleaning staff. There was no bath & shower gel on first day and our room did not get cleaned on second day. I was in the room from 1:45 pm to 4:45 pm and had the do not disturb sign on door however there was plenty of time before as I left the hotel at 9 am. There was bath and shower gel on third day. Had room 319 which was noisy as the hallway splits outside and groups of people which have rooms in different directions tend to stand outside the door and talk before splitting up and going their separate ways.
Comment from Hotel Management
Mar. 21, 2024 by Andrew Hyland,, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us.It's great to hear that you found the hotel to your liking. We apologize for the oversight regarding the bath and shower gel on your first day and are glad it was rectified for you.Regarding the room cleaning, we understand your concern and are sorry for any inconvenience caused. Our housekeeping team works diligently to clean rooms in a timely manner, and we regret that we missed cleaning your room on the second day. We always aim to respect our guests' privacy, and the 'Do Not Disturb' sign is an essential part of our communication; however, we also want to ensure that all guests receive our best service. Lastly, we appreciate your comment on the noise outside room 319 and will look into better managing the situation to minimize disturbances for future guests.We hope to welcome you back the next time you visit Naas. Best regards,Andrew Hyland,, General Manager
by A traveller
Posted Jan. 22, 2024 on Expedia
by A traveller
Lovely hotel and nice staff
Posted Jan. 20, 2024 on HotelsFabulous
Comment from Hotel Management
Mar. 21, 2024 by Andrew Hyland,, General Manager, Hotel Management
Thank you for your kind words and for choosing the Osprey Hotel for your stay.We're delighted to hear you found our hotel lovely and our team pleasant. Our team strives to provide excellent service and a welcoming atmosphere for all our guests.We hope to have the pleasure of welcoming you back in the future for another fabulous experience.Andrew Hyland,, General Manager
by A traveller
Posted Jan. 19, 2024 on Hotels
by A traveller
Posted Dec. 29, 2023 on Hotels
by A traveller
Posted Dec. 25, 2023 on Hotels
by A traveller
Posted Dec. 23, 2023 on Hotels
