Ratings based on 933 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 3, 2024 on Expedia
Clean and good room. Very convenient location. Service & facilities are good.
Comment from Hotel Management
Feb. 3, 2024 by Front office manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Nagoya Premier.Thank you again for taking the time out of your busy schedule to post.Thank you for your compliments regarding our location, services, and facilities.We will continue to strive to further expand our services so that we can meet the expectations of our customers. If you notice anything, please let us know.We look forward to your next visit.Mitsui Garden Hotel Nagoya Premier
by A traveller from Miami Lakes
Posted Feb. 1, 2024 on Expedia
Not far from the station. Very clean and nice spa.
Comment from Hotel Management
Feb. 1, 2024 by Front Office Manager, Hotel Management
Thank you for choosing to stay at Mitsui Garden Hotel Nagoya Premier. We are pleased to hear that you were fully satisfied with your stay. Your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future.
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Front Office Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and reviewing on your recent stay. Your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future. Front Office Manager
by A traveller
Posted Jan. 18, 2024 on Expedia
Mitsui Garden hotels are guaranteed quality for price. Stayed a night in the basic double room, very clean and bed is comfortable. Access to underground shopping mall and food court and airport transport.
Comment from Hotel Management
Jan. 18, 2024 by Front Office Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Nagoya Premier.We are glad to hear that you had a pleasant stay with us.Our hotel is popular with many guests because of its proximity to Nagoya Station and its easy access to restaurants and other places of interest.We will continue to make every effort to satisfy our guests.Thank you very much for taking time out of your busy schedule to write this message.We all look forward to welcoming you again.Mitsui Garden Hotel Nagoya Premier
by A traveller
Posted Jan. 18, 2024 on Expedia
It’s our third or fourth time staying at Mitsui Garden Hotels, this one in Nagoya is our 2nd time.
Very typical Mitsui Garden hotel, nothing wrong with their services and facilities, but also nothing excellent. Staffs are polite but somehow not extraordinary and you don’t feel the warmth once you stepped into their hotel, is it because of their color tone chosen? I’m not sure…
But their WiFi was really terrible, we’re assigned at “01” room, and the WiFi just never worked properly and smoothly, the connection was so weak and it just keep cutting off, I gave up finally and connect with my cellular.
It makes me thinking, whether I should stay at Mitsui garden Nagoya again next time visiting this lovely city.
Comment from Hotel Management
Jan. 18, 2024 by Front Office Manager, Hotel Management
We would like to take this opportunity to thank you for your constructive comment.Please accept our sincerest apologies for the inconvenience you have experienced during your stay.Kindly note that we have addressed your comment about our WiFi with the concerned department heads for further improvement in the future.Let me stress once again, your feedback is truly valuable and we look forward to the opportunity to welcome you back the Mitsui Garden Hotel Nagoya Premier in the near future.
by A traveller
Posted Jan. 11, 2024 on Expedia
The location is very near to the train station. The staff were polite and willing to assist.
The room that we stayed in with 3 single beds was too cramp, there’s no space to open our suitcase. The deco of the room and carpet were all a little worn out for Japanese hotels standard.
Comment from Hotel Management
Jan. 11, 2024 by Front Office Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Nagoya Premier.Our hotel is very conveniently located near Nagoya Station.We are very pleased to hear your compliments about our staff's service.We apologize for any inconvenience caused by the small size and old-fashioned feel of the rooms and interior.We will make a concerted effort to make the hotel more comfortaMitsui Garden Hotel Nagoya Premier
by A traveller
Posted Jan. 9, 2024 on Expedia
We love this hotel which is only about 10 mins walk from Nagoya station. The room is small like most Japanese hotels, but it has most things we need in the room. The only reason why I gave this hotel 4 stars is it has only 2 washers/dryers in the hotel. A few of the hotel guests have to queue to do their laundries, including us. Fortunately we arrived early, and the previous guests whose laundry was left in the washer, we had the front desk staffs to clear the washers so that we are able to load ours. Before we finished our laundry, another hotel guest showed up. We ended up coordinating the time ourselves so they do not need to wait for the washers. Hope the hotel can install another two washers.
Comment from Hotel Management
Jan. 9, 2024 by Front Office Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and reviewing on your recent stay.We are very glad to hear that you had comfortable stay with us.On the other hand, we are sorry to hear that you were dissatisfied with the coin washing machine service.It has got very limited space to put any equipment, but we are constantly maintaining and upgrading our facilities.However, we have addressed your comment with the concerned department for further improvement in future.Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future.Mitsui Garden Hotel Nagoya Premier
by A traveller
Posted Jan. 3, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Front Office Manager, Hotel Management
Thank you for staying at Mitsui Garden Hotel Nagoya Premier.We are very pleased that you gave us a high rating.We are glad to hear that you were satisfied with our services.We will continue to make every effort to satisfy our guests and our staff members will work together as one.Thank you very much for taking the time to write to us.We look forward to serving you again.Mitsui Garden Hotel Nagoya Premier
by A traveller
Posted Jan. 1, 2024 on Hotels
Very comfortable stay at a great location!
Comment from Hotel Management
Jan. 6, 2024 by Mitsui Garden Hotel Nagoya Premier Room Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Nagoya Premier. We thank you again for taking the time to provide us with your feedback on your stay with us. All of our staff will continue to strive to improve our services to ensure your continued satisfaction with our hotel. We hope that you will have another opportunity to stay at Mitsui Garden Hotel Nagoya Premier. We look forward to welcoming you next time.
by A traveller
Posted Dec. 31, 2023 on Expedia
This is a new facility in a sparkling downtown, designed with modern attention to details.
Comment from Hotel Management
Dec. 31, 2023 by Front Office Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and reviewing on your recent stay. We are pleased to hear that you were fully satisfied with your stay and our desing. The artworks installed in the lobby, spa, and elevator hall to the guest rooms have been produced by Studio Sawada Design, a design firm based in Aichi's Tokoname who work all over the world. Thank you once again for your compliments and if you’re traveling to Nagoya again, as we would be honoured to have you return to our hotel in the future.Mitsui Garden Hotel Nagoya Premier
