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Nairobi Serena Hotel

5.0 star property
Family-friendly Art Deco hotel connected to the convention center with 2 bars/lounges

Choose dates to view prices

Photo gallery for Nairobi Serena Hotel

Lobby
Exterior detail
Daily buffet breakfast (USD 40 per person)
Ballroom
Suite, Garden Area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Kenyatta Avenue / Processional Way, Nairobi
  • Place, Uhuru Park
    ‪2 min walk‬
  • Place, University of Nairobi
    ‪11 min walk‬
  • Place, Nairobi Hospital
    ‪20 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Suite

Miscellaneous

Executive Suite

  • Sleeps 2

View all photos for Business Suite

Miscellaneous

Business Suite

  • Sleeps 2

View all photos for Chale Presidential Suite

Interior

Chale Presidential Suite

  • Sleeps 2

Executive Room

  • Sleeps 2

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite

Corner Suite

Corner Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

  • City view
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Deluxe Room

Minibar, in-room safe, individually furnished, desk

Standard Deluxe Room

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room

Executive Suite

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite | Living room

Business Suite

  • City view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room

  • Sleeps 2

View all photos for Superior Room

Bathroom

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

Miscellaneous

Deluxe Room

  • Sleeps 2

View all photos for Corner Suite

Minibar, in-room safe, individually furnished, desk

Corner Suite

  • Sleeps 2

View all photos for Garden Suite

Minibar, in-room safe, individually furnished, desk

Garden Suite

  • Sleeps 2

View all photos for Lamu Suite

Minibar, in-room safe, individually furnished, desk

Lamu Suite

  • Sleeps 2

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About the area

Nairobi

Kilimani stay.Within a 10-minute walk of this Kilimani hotel, you'll find Uhuru Park and University of Nairobi. Nairobi Hospital and The Aga Khan University Hospital are also within 3 miles (5 km).

What's nearby

  • Central Park - 1 min walk - 0.1 km
  • Uhuru Park - 2 min walk - 0.2 km
  • University of Nairobi - 11 min walk - 1.0 km
  • Kenyatta International Convention Centre - 13 min walk - 1.2 km
  • Nairobi Hospital - 20 min walk - 1.7 km

Getting around

  • Syokimau Station - 24 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • The Serena Nairobi Hotel
  • ‪Bricklayers Arms - ‬3 min walk
  • ‪Mwendaz - ‬10 min walk
  • ‪Chinese Corner Prestige - ‬6 min walk
  • ‪Campia Ethiopian Restaurant (Rue 104 Restaurant) - ‬10 min walk

About this property

Nairobi Serena Hotel

Family-friendly Art Deco hotel connected to the convention center with 2 bars/lounges
Nairobi Serena Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center and 8 meeting rooms are available. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. A children's pool, a fitness center, and spa services are also featured at the family-friendly Nairobi Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Nairobi hotel.

  • 199 guestrooms or units
  • 7 levels
  • 3 buildings
  • 2 bars or lounges
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 1962
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

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Exterior
Villa Rosa Kempinski
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 577 reviews
The price is CA $286
CA $357 total
includes taxes & fees
Feb 28 - Mar 1
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Property amenities

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 40 for adults and USD 20 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Mini golf
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Lever door handles
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 21-inch LCD TV with premium cable/satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property Registration Number 7997

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Nairobi Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 239 out of 327 reviews
Rating 8 - Good. 65 out of 327 reviews
Rating 6 - Okay. 15 out of 327 reviews
Rating 4 - Poor. 5 out of 327 reviews
Rating 2 - Terrible. 3 out of 327 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.
Stayed 1 night in Nov 2025

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely the best hotel in Nairobi
Stayed 1 night in Nov 2025

10/10 Excellent

Torsten

Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Corain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Melinda Wenner, Glen Mills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 1 night in Sep 2025

10/10 Excellent

Marivic Rabe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
Stayed 1 night in Aug 2025

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wine was outrageously over priced $18 US for and inch of wine
Stayed 2 nights in Aug 2025

10/10 Excellent

Rahim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and athentic 5 star hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
Stayed 1 night in Jun 2025

10/10 Excellent

Yutaka

Stayed 2 nights in Aug 2025

10/10 Excellent

Guillaume Valery

Stayed 2 nights in Jul 2025

10/10 Excellent

t.c.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Stayed 1 night in Jul 2025

8/10 Good

Fatima Toluwalase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a short stay here but great experience overall.
Stayed 1 night in Jul 2025

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Guillaume Valery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect during my 1week stay
Stayed 5 nights in Jul 2025

2/10 Terrible

Joseph Brandford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible booking and reservation practices

Stayed 1 night in Jul 2025

10/10 Excellent

Sayydah

Stayed 1 night in Jul 2025

10/10 Excellent

Alireza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, prime location and fantastic amenities.
Stayed 1 night in Jul 2025

10/10 Excellent

Endia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Stayed 1 night in Jul 2025

10/10 Excellent

Endia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great food and helpful staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
Stayed 2 nights in May 2025

4/10 Poor

Jael

Disliked: Cleanliness, amenities, property conditions & facilities
The management does not post or indicate rules of dining room area. I felt very uncomfortable when ambushed by a guy who said he was a manager, when i was getting a bagel and scone to go after breakfast for my meeting. He told me that i was not to carry anything from dining or order room service! That's not what i was told by another staff member who had provided me with a to go bag and container! I was PISSED!
Stayed 6 nights in Jun 2025