Ratings based on 451 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Rebecca - Assistant Reception Manager, Hotel Management
Dear Susan,Thank you so much for taking the time to leave us a 5-star rating on Expedia! We are thrilled to hear about your positive experience at Rookery Hall Hotel & Spa.If there are any specific aspects of your stay that stood out to you or if you have any additional feedback, we would love to hear more. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing Rookery Hall Hotel & Spa and we look forward to the opportunity of welcoming you back in the future.
by A traveller
Posted Nov. 28, 2023 on Expedia
Gorgeous hotel, the staff here are amazing and can’t do enough for you.
Comment from Hotel Management
Dec. 3, 2023 by Rebecca - Assistant Reception Manager, Hotel Management
Dear Michelle,Thank you for taking the time to share your delightful feedback! We're thrilled to hear that you found our hotel gorgeous and that our staff exceeded your expectations with their amazing service.Ensuring our guests feel welcomed and well-cared for is our top priority, and we're delighted that we could provide you with a memorable experience.Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back to our hotel for another exceptional stay.
by A traveller
Amazing stay
Posted Nov. 21, 2023 on HotelsJayne and I loved our stay
Staff are fantastic ready to help in any way
they could
Comment from Hotel Management
Nov. 25, 2023 by Rebecca - Assistant Reception Manager, Hotel Management
Dear John,Thank you for your delightful feedback! We're thrilled that you and Jayne had an amazing stay with us. Our team takes immense pride in ensuring our guests feel welcome and supported throughout their time here. Should you plan another visit, we'll be more than happy to assist in any way possible. Your satisfaction is our top priority.Looking forward to welcoming you both again soon.
by A traveller
Posted Nov. 2, 2023 on Hotels
Comment from Hotel Management
Nov. 11, 2023 by Rebecca - Assistant Reception Manager, Hotel Management
Dear Jade,We're thrilled to receive your perfect 10 out of 10 review! Thank you for choosing us, and we're delighted to hear that your experience was exceptional.It's fantastic that you enjoyed your stay, and we appreciate your positive feedback. If there are specific aspects that made your visit memorable or any team members who went above and beyond, feel free to share—we'd love to celebrate their efforts.Your satisfaction is our priority, and we look forward to the opportunity to welcome you back. Should you have any preferences or requests for your next visit, please don't hesitate to let us know.
by A traveller
fabulous stay
Posted Oct. 23, 2023 on HotelsWe always have a lovely stay here and this is mostly down to the excellent staff who make it there mission to cater for your needs. When tou have any issues they deal with them instantly. recommendations are taken serious and of the two things i mentioned on my last visit was delighted they had been implimented. Well done again to all another fabulous stay
Comment from Hotel Management
Oct. 24, 2023 by Rebecca - Assistant Reception Manager, Hotel Management
Dear Margaret,Thank you for your continued loyalty and for sharing your recent experience at Rookery Hall. We're delighted to hear that our team's dedication to exceptional service continues to make your stays memorable.It's wonderful to know that your recommendations were taken seriously and implemented. We're committed to ensuring our guests have the best possible experience, and feedback like yours is invaluable in achieving that goal.Thank you for your kind words and for choosing to stay with us again. We look forward to welcoming you back for another fabulous stay in the future.
by A traveller
Posted Sep. 12, 2023 on Expedia
Me my wife and 7 month old son have just spent 2 nights at Rookery Hall Hotel and it was amazing. The staff were all so friendly and couldn’t do enough to help. Even getting a cot, bottle steriliser and blankets for my son. The spa treatments are also amazing and well worth the money. Highly recommend the hotel and look forward to staying again in the future.
Comment from Hotel Management
Sep. 14, 2023 by Rebecca - Assistant Reception Manager, Hotel Management
Dear Jamie,Thank you for choosing Rookery Hall Hotel for your recent getaway with your wife and adorable 7-month-old son. We're delighted to hear that your experience was nothing short of amazing.Our team takes great pride in providing a warm and welcoming atmosphere, and it's fantastic to know that you found our staff to be friendly and accommodating. We understand the importance of comfort for little ones, and we're pleased we could provide you with the necessary amenities for your son's stay.It's wonderful to hear that you also enjoyed the spa treatments. We believe in delivering a holistic experience that leaves our guests feeling refreshed and rejuvenated.We're truly grateful for your recommendation and your anticipation of returning to our hotel in the future. We can't wait to welcome your family back and make more memorable moments together.
by A traveller
Posted Aug. 9, 2023 on Expedia
Rookery Hall is a stunning place to stay in the Cheshire country-side, I cannot recommend it enough. The staff were an absolute delight as are the views and the food/wine.
Comment from Hotel Management
Aug. 15, 2023 by Rebecca - Assistant Reception Manager, Hotel Management
Dear Angus, Thank you for taking the time to post a fabulous 5 star review following your stay with us. The team work so hard to be friendly, attentive and help our guests to have a wonderful and relaxing experience with us - I'm glad we were able to achieve that and more on this occasion.We can;t wait to welcome you back very soon.
by A traveller
Posted Jul. 24, 2023 on Expedia
Comment from Hotel Management
Aug. 15, 2023 by Rebecca - Assistant Reception Manager, Hotel Management
Dear Francis, Thank you for taking the time to post an incredible 5 star review following your visit with us. We very much hope to welcome you back to Rookery Hall Hotel & Spa soon.
by A traveller
Posted Jul. 15, 2023 on Hotels
Comment from Hotel Management
Jul. 17, 2023 by Rebecca - Assistant Reception Manager, Hotel Management
Dear Nia, Thank you for taking the time to post an incredible 10 out of 10 review following your recent stay with us!We very much look forward to welcoming you back to Rookery Hall soon.
by A traveller
Posted Jun. 27, 2023 on Expedia
we wish if there were more choice for the dinner menus,
Comment from Hotel Management
Jul. 1, 2023 by Rebecca - Assistant Reception Manager, Hotel Management
Dear David, Thank you for taking the time to post a fabulous four star review following your recent stay with us. We are always looking for ways to improve our guest experience, feedback like yours allows us to do just that. We look forward to welcoming you back next time.
