Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 avr. 2022 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
11 avr. 2022 par Joe, Gestion de l’hôtel
Hello Alain, thank you for giving us the highest possible rating! We hope you enjoyed your stay.
Warmest Regards,
Joe Leinacker
General Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Rude staff
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Amy, Gestion de l’hôtel
Dear Alexandra,Thank you for sharing your feedback. I am truly sorry to hear that your interaction with our staff was not positive, and I want to ensure that we have shared this feedback with our management team. We are constantly striving to provide the absolute best service possible, and there is no excuse for rude behavior by our team. Please know that your feedback is extremely valuable to us, and we are taking corrective action to ensure a positive guest experience for all.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Bar and restaurant amazing
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Amy, Gestion de l’hôtel
It was our pleasure to host your stay!
par un voyageur
Publié le 13 févr. 2024 sur Expedia
late check in, 4:25pm
Commentaires de Gestion de l’hôtel
1 mars 2024 par WAEL GHARIB, Gestion de l’hôtel
Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Overall nice property . There was a welcoming touch of champagne when we arrived which was a nice gesture . There was a mix up upon checking out and the manager was very friendly and took care of the issue . I appreciated him taking the time to come address the issue.
Commentaires de Gestion de l’hôtel
1 mars 2024 par WAEL GHARIB, Gestion de l’hôtel
Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.
par un voyageur
Publié le 7 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Amy, Gestion de l’hôtel
Dear Danielle,Thank you for taking the time to share your experience with us, and I am so sorry that we did not meet your expectations. Our management team has reached out directly to address your concerns.Kind regards,AmyManager at the Meritage Resort and Spa
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Have stayed at Meritage when it has just opened. Since then lot has changed and property has aged which shows. And too much commercialism with exorbitant charges for everything. Not worth the cost
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Amy, Gestion de l’hôtel
Dear Leena,Thank you so much for your feedback, and I am so sorry to hear that your stay was not 100% up to your expectations. We are in the process of completing a full renovation of all of our guestrooms at The Meritage, and we do hope you may consider joining us again to experience the new Meritage. Warm regards,AmyManager, The Meritage Resort and Spa
par un voyageur
Enjoy time away
Publié le 29 janv. 2024 sur HotelsCommentaires de Gestion de l’hôtel
6 févr. 2024 par Wael Gharib, Gestion de l’hôtel
We're thrilled that you chose us for your time away and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.
par un voyageur de ARVADA
Publié le 29 janv. 2024
The people were very nice
the room was nice the only problem was the were remolding some of the property so the was some noise in the morning.and a lot of trash out side in areas.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Amy, Gestion de l’hôtel
Dear Joseph,Thank you for taking the time to share your experience with us. I am so sorry that our renovation affected your stay, and hope you will join us again this Spring, when we unveil our fully renovated resort. Thank you again,AmyManager, The Meritage Resort and Spa
par un voyageur
Publié le 29 janv. 2024 sur Expedia
I was told the construction wouldn't interfere with my stay and it totally did. Also my cousins room had ants, mold ripped rug and curtains
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Amy, Manager, Gestion de l’hôtel
Dear Kimberly,Thank you for taking the time to provide feedback on your recent stay, and I am so sorry that your experience fell short.I am working with our management across departments to ensure that we properly communicate details regarding the full room renovation that we are completing this month.We are looking specifically into the issues in your cousin's room to ensure that these are prevented in the future.Your feedback is invaluable, and we hope that you may give us the opportunity to make amends for these issues by visiting us in the future, when the renovation is complete.
