Note fondée sur 331 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Anais de Orgon
Hôtel superbe
Publié le 25 août 2014 sur HotelsTrès bel hôtel et sur une plage superbe
par un voyageur
Publié le 16 mars 2024 sur Expedia
Beautiful property expected nothing less
Commentaires de Gestion de l’hôtel
16 mars 2024 par Guest Relations, Gestion de l’hôtel
Dear Sarena, Thank you for your generous review of The Ritz-Carlton, Naples. We value hearing from our guests and love knowing how much you enjoyed our elegant property. We hope you had the opportunity to take advantage of our great amenities and unwind with the extraordinary views from your accommodations. Please come back and see us again soon. Regards,Chris Hynes
par un voyageur de Verdun
Publié le 15 févr. 2024 sur Expedia
All was very nice
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Guest Relations, Gestion de l’hôtel
Dear Johanne, Thank you for taking the time to leave your comments regarding your time at The Ritz-Carlton, Naples. Our Ladies and Gentlemen are pleased that you enjoyed your stay and that we could be a part of your memorable experience. We look forward to accommodating you every time you visit our exciting city.Regards,Chris Hynes
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Guest Relations, Gestion de l’hôtel
Dear Jason, Thank you for your excellent rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Ritz-Carlton, Naples. Regards,Chris Hynes
par un voyageur
Publié le 31 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Chris Hynes , Gestion de l’hôtel
Dear Daniel, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Regards,Chris Hynes
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Guest Relations, Gestion de l’hôtel
Dear Erich, Thank you for your wonderful rating. We want every guest to delight in our signature experiences here at The Ritz-Carlton, Naples, and experience the beauty of Florida's Gulf Coast beaches. We are pleased to have exceeded your expectations, and we look forward to seeing you again soon. Regards,Chris Hynes
par un voyageur
Excellent service above and beyond
Publié le 31 déc. 2023 sur HotelsCannot say enough about the whole team at The Ritz Naples. From the front desk, (Matt went over and above for us on multiple occasions, as well as Camila who is the front desk manager and greeted us before we ever came to the property( to the spa, the gym staff and the concierge. (Nancy was great) We also had the pleasure of meeting the Exec Chef who went out of his way to show us how to find the beachfront restaurant, and made sure we were comfortable and taken care of! He was so kind and friendly as well. It was obvious this team is well trained, but more importantly they take pride in their level of service.
This team deserves a 10 out of 10!
Commentaires de Gestion de l’hôtel
1 janv. 2024 par Chris Hynes , Gestion de l’hôtel
Dear Richard, Thank you for choosing The Ritz-Carlton, Naples, and for taking the time to share your comments. Our thoughtful Ladies and Gentlemen make it their mission to build strong relationships through personal connections with our guests. We will enjoy recognizing Matt, Camila, and Nancy as well as others who helped to make a difference in your stay. We look forward to your return and will enjoy another opportunity to be your home away from home when visiting Naples.Regards,Chris Hynes
par un voyageur
Publié le 31 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Guest Relations, Gestion de l’hôtel
Dear Joel, Thank you for your wonderful rating. We want every guest to delight in our signature experiences here at The Ritz-Carlton, Naples, and experience the beauty of Florida's Gulf Coast beaches. We are pleased to have exceeded your expectations, and we look forward to welcoming you back soon. Regards,Chris Hynes
par un voyageur
Publié le 11 déc. 2023 sur Expedia
This is a lovely place with outstanding service. I would return any time to this property.
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Resv Dept., Gestion de l’hôtel
Thank you for your feedback. We appreciate your comments. The Ladies and Gentlemen at The Ritz-Carlton remain at your service.
par un voyageur
Publié le 21 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Chris Hynes , Gestion de l’hôtel
Dear Lyra, Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we fell short in your case. We hope you will consider giving us another chance on your next visit to Naples so we can provide you with a much-improved stay.Regards,Chris Hynes
