Note fondée sur 1 657 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mai 2024
Commentaires de Gestion de l’hôtel
21 mai 2024 par Gaylord Customer Care, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
par un voyageur
Publié le 20 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Gaylord Customer Care, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
par un voyageur
Publié le 19 mars 2024 sur Expedia
We had to park so fr away from the entry, the overflow parking was terrible, it was behind trees.
I have stayed in Days Inns, Super 8, La Quinta that was just as nice for a third of the money. The room was nice and clean, but so are others for much less. Maybe i expected to much for over $525.00 a night who knows.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Gaylord Customer Care, Gestion de l’hôtel
Thank you for taking the time to provide feedback on your recent stay at the Gaylord Opryland Resort and Convention Center.Providing the highest level of hospitality is our number one priority and I sincerely apologize on behalf of my entire team that we did not meet your expectations during your recent visit. Please note that your feedback has been shared with my Executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.It is our hope that you choose to stay with us again and when you do, you find an improvement in the service we know we can offer. Thank you again for completing the guest experience survey and it was a pleasure hosting you at our resort.
par un voyageur de collierville
Publié le 18 mars 2024 sur Expedia
Stains on bedsheets. Webs on wall. Lack of service. Poor customer service.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Gaylord Customer Care, Gestion de l’hôtel
Thank you for sharing your recent experience at the Gaylord Opryland Resort and Convention Center.We appreciate your review and are truly sorry to hear about the lack of cleanliness you experienced in your guest room. Your comments are concerning to hear as we pride ourselves on our commitment to clean and take it seriously when feedback like this is sent to us. Your experience at our resort falls way below our standards and your feedback has been shared with our Housekeeping leadership team to ensure continual improvement in the cleanliness of our rooms.As a valued guest, we thank you for choosing to stay with us and appreciate you bringing this concern to our attention.
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mars 2024 par Gaylord Customer Care, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
par un voyageur
Publié le 16 mars 2024 sur Expedia
Incredible property! Lots to do, many restaurants, shuttles to local shops (but not BNA), friendly & helpful staff.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Gaylord Customer Care, Gestion de l’hôtel
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are also truly glad to hear that our team of STARS (employees) exceeded your expectations and were helpful and that you found our resort/atrium grounds to be beautiful.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.
par un voyageur
Mostly great
Publié le 15 mars 2024 sur HotelsThe shower was uncomfortable. Hand held sprayer difficult to manage and took a long time for hot water on the 6th floor.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Gaylord Customer Care, Gestion de l’hôtel
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.While I'm happy you enjoyed most of your stay, I was disappointed to see that you found the shower to be uncomfortable as well as having issues with the hot water on your floor. We appreciate your feedback as we are looking ahead to our future renovations and hope to address these issues going forward.Please note your feedback has been shared with our leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.
par un voyageur
Anniversary getaway!
Publié le 15 mars 2024 sur HotelsMy husband and I went for the weekend celebrating our anniversary. I wasn't impressed with the rooms however, the view from the inside balcony was breathtaking! OMG!! The garden, the waterfalls, I mean every where you walked in this place was absolutely beautiful. I love the sound of all the water features, it was so relaxing.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Gaylord Customer Care, Gestion de l’hôtel
Thank you for sharing your most recent experience with us from your stay at the Gaylord Opryland Resort and Convention Center. We are so happy to hear you enjoyed your anniversary here with us!While we are sorry to hear that you were not impressed with the room accommodations you received we were happy to hear the view exceeded your expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Our Front Office STARS (employees) take pride pride in putting people first and are glad to hear that you enjoyed the room we were able to provide you. By doing this, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests like yourself. We are so glad to hear that your experience at our resort exceeded your expectations and that you were able to create memories that will last a lifetime.Please note your feedback has been shared with our Front Office leadership team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and we thank you for choosing to stay with us.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Gaylord Customer Care, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
par un voyageur
Publié le 13 mars 2024 sur Expedia
I have always wanted to stay here and it didn’t disappoint
Commentaires de Gestion de l’hôtel
15 mars 2024 par Gaylord Customer Care, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay at the Gaylord Opryland Resort and Convention Center. It was truly a pleasure hosting you and we hope that you give us the chance to welcome you back in the near future.Have a great rest of your day!
