Ratings based on 191 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Perfect location to begin and end your trip
Posted Mar. 11, 2024 on HotelsWonderful service and friendly staff - great place to begin and end your tour of Sri Lanka and the airport transfer is an added bonus ..thank you all so much for your hospitality….
Comment from Hotel Management
Mar. 20, 2024 by D N Perera, Hotel Management
Dear valued Guest,Thank you very much for your kind feedback!We're glad you enjoyed your stay with us.We hope to have teh privilege of hosting you with us in the future.With warm regards,DN PereraManager
by A traveller
Posted Mar. 2, 2024 on Expedia
Hotel had kind staff but neighborhood dogs and visible crack on our rooms balcony door made us not sleep much at all the night we stayed. Dogs barked repeatedly throughout the night and we had to call the front desk to quiet them several times throughout the night so we could sleep. They need better soundproofing for the rooms or assistance relocating the dogs to homes ideally if they’re strays. We would not stay here again based on how poorly we slept.
Comment from Hotel Management
Mar. 20, 2024 by D N Perera, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced, and we appreciate your candid comments.We understand the importance of a peaceful environment for our guests. We regret any disruptions you experienced and will investigate to implement measures that prevent such disturbances in the future.We would like to extend an invitation to you for a future stay, during which we hope to provide you with an improved and memorable experience. Once again, we appreciate your feedback, and we hope for the opportunity to welcome you back and demonstrate the improvements we have made.Warm regards,DN PereraHotel Manager
by A traveller from Guthrie
Posted Feb. 29, 2024 on Expedia
Lovely place in Negombo near the beach. Room was comfortable and had wonderful pillows. Just the right mix of softness and firmness. Appreciated the airport pickup. That made arrival easy given we came in on an early evening flight. Overall, recommend this hotel.
Comment from Hotel Management
Mar. 20, 2024 by D N Perera, Hotel Management
Dear valued Guest,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel.It warms our hearts to know that we met your expectations.We truly appreciate your kind words and look forward to welcoming you back on your next visit.Safe travels, and we hope to have the pleasure of hosting you again soon!With warm regards,DN PereraManager
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by D N Perera, Hotel Management
Thank you very much for your positive feedback!
by A traveller from richardson
Posted Jan. 20, 2024 on Expedia
The staffs here were friendly, well mannered, and caring. The room was nice but the room needs to be cleaner (i.e. bidet needs to be cleaner, saw ants by coffee/tea station). The restaurant in the hotel had delicious breakfast.
Comment from Hotel Management
Jan. 22, 2024 by DN Perera, Hotel Management
Dear Guest,Thank you very much for your feedback.I'm glad you enjoyed your stay with us.I'll coordinate with the Housekeeping team and fix teh shortfalls you mentioned.Thank you very much for the constructive feedback.We hope to see you as our guest in the future.Sincerely yours,DN PereraManager
by A traveller from Marsfield
Posted Dec. 17, 2023 on Expedia
A nice place to stay with the spa and in-house dining but no pool. Dinner service for a simple meal was very slow given 6 chefs in the kitchen and 3 people in restaurant.
Had to get batteries in air con and tv remotes changed and 2 light globes replaced. Although done promptly when asked. Housekeeping in room was very good. Very noisy from 6am when kitchen staff come on duty as open kitchen and my room on first floor and from music playing in foyer. Also noisy from cars etc coming to hotel as I was at the front of building on first floor. Small wall tv not in front of beds and far away. Very dim bedside lamps so had to turn all lights on to read at night.
Reception staff nice.
Comment from Hotel Management
Jan. 22, 2024 by DN Perera, Hotel Management
Dear Guest,Thank you very much for your positive feedback.I'm sorry to hear the noises compromised your stay with us. I communicated your comments to the relevant departments, and we will fix the shortfalls you mentioned.Sincerely yours,DN PereraManager
by A traveller
Posted Nov. 26, 2023 on Expedia
thank you to all the staff - kudos to Vijay, Sangika, Sandaru, Loshana, housekeeping, and salt’s kitchen staff.
Comment from Hotel Management
Nov. 28, 2023 by D N Perera, Hotel Management
Dear Guest,Thank you very much for your positive feedback!We're glad you enjoyed your stay with us and hope to see you as our guest again.Sincerely yours,DN PereraManager
by A traveller
Fantastic hidden secret hotel!
Posted Nov. 20, 2023 on HotelsAmazing hotel. The staff are so friendly and welcoming. The restaurant is to die for, and the spa was a great experiance
Comment from Hotel Management
Nov. 21, 2023 by D N Perera, Hotel Management
Dear Guest,Thank you very much for your positive feedback!We're happy you enjoyed your stay with us and hope to see you as our guest again.Sincerely yours,DN PereraManager
by A traveller
Posted Nov. 20, 2023 on Hotels
Comment from Hotel Management
Nov. 21, 2023 by D N Perera, Hotel Management
Dear Guest,Thank you very much for your positive feedback!We're glad you enjoyed your stay with us and hope to see you as our guest again.Sincerely yours,DN PereraManager
by A traveller
Posted Nov. 13, 2023 on Hotels
Comment from Hotel Management
Nov. 21, 2023 by D N Perera, Hotel Management
Dear Guest,Thank you very much for your positive feedback!We're glad you enjoyed your stay with us and hope to see you as our guest again.Sincerely yours,DN PereraManager
