Ratings based on 902 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Expedia
Awesome place to stay and see negril. Quiet but lots to do close by. Amazing beach. Excellent staff. Great food at the hotel and lots of nearby food and entertainment choices. We'll definitely be back!
Comment from Hotel Management
Feb. 3, 2024 by Samantha - Negril Palms Sales, Hotel Management
Hi Jamah,Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards
by A traveller
Posted Jan. 31, 2024 on Expedia
Perfectly located by the beach.
Food is not great.
Got the worst room even though we booked a month in advance, shower was not working, room was on the side of the road we could not sleep. They said first come first serve. They changed our room the following day upon our request.
Comment from Hotel Management
Feb. 3, 2024 by Samantha - Negril Palms Sales, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by Samantha - Negril Palms Sales, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards
by A traveller
Posted Jan. 24, 2024 on Expedia
We stayed 3 nights. Our last night/day we had no hot water. When we did have hot water, there was not much water pressure. They do not provide any shampoo. You get a small bar of soap only. No coffee maker in room. Very limited beach chairs. They do not have security so the dealers used the beach chairs and hounded the guests to buy their crap. Anyone could walk up into the resort from the main front entrance or the beach entrance. And the dealers did. They would also use the bathrooms. We did not feel safe here. Would not recommend or return to this property. We did not try the food as the menu was not appealing to us. Staff often hung out in the dining area smoking. Construction was going on, but that didn’t bother us.
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Samantha - Negril Palms Sales, Hotel Management
Hello Marsha, Thank you for choosing us for your stay. We’re really grateful and appreciate you taking the time to share your rating with us. Thanks again and hope to see you again.Rest Regards
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Samantha - Negril Palms Sales, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards
by A traveller
Posted Jan. 22, 2024 on Expedia
When we arrived to our room , the safe was jammed and would not open. The floors in the room were dirty. We spoke with the office and she arranged for us to upgrade to a deluxe room which is what we have always purchased 2 times prior. The floor in the new room was better but was dirty under the bed , which we could live with until the next day. There are ants in the bathroom but since their windows are open and have only shutters for privacy, we expected to see some sort of critter . We can live with that !
The office staff are very attentive to our needs and respond immediately with our requests. We were told they did not have hot water since the prior day BUT were working on it. It was fixed by that evening.
There was a guest there that thought everyone wanted to listen to their music and it played all day and night until someone asked them to shut it off around 9:30pm. We asked the next day for the office to ask them to keep it down all the time as it was rude and their music taste was obnoxious to us and they complied.
There is a gate that is manned but they still allow some locals to use the beach chairs which is a bit annoying as there are only so many to go around. They do have a lot. They come super early and take the best seats. They didn’t appear to spend any money at the bar or restaurant. The property is gated for a reason and that is to keep out non- quests !
Overall , we love this place and have come to know the bartender, Legend and other staff
Comment from Hotel Management
Jan. 29, 2024 by Samantha - Negril Palms Sales, Hotel Management
Hello Sara, Thank you for your feedback and for sharing the concerns you had during your stay. We commit to continuously improving our guest experience and thank you for the concerns you have noted.Best Regard
by A traveller
Posted Jan. 18, 2024 on Expedia
staff was good, but two years in a row the hot water didn't work, most of the time.
Comment from Hotel Management
Jan. 19, 2024 by Samantha - Negril Palms Sales, Hotel Management
Thank you for your feedback and for sharing your concerns you had during your stay. We commit to continuously improving our guest experience and thank you for the concerns you have noted. Best Regards
by A traveller from Brooklyn
Posted Jan. 17, 2024 on Expedia
Very friendly staff. Beautiful environment quiet place, I love it.
Comment from Hotel Management
Jan. 17, 2024 by Samantha - Negril Palms Sales, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by Samantha - Negril Palms Sales, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
