Ratings based on 872 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.8 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Management Team, Hotel Management
Dear Jessica,Thank you for choosing Royalton Negril for your recent vacation. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.
by A traveller
Posted Jan. 29, 2024 on Expedia
I enjoyed my stay and the friendly staff.
Comment from Hotel Management
Jan. 30, 2024 by Management Team, Hotel Management
Dear briana,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.
by A traveller
Posted Jan. 29, 2024 on Expedia
I payed for the swim up room and it wasn’t clean therefore I didn’t utilize it. I informed housekeeping and the front desk. The towels was limited as I requested wash rags twice and never got them. We checked in on Thursday sheets never changed bed was just made on a daily. The cafe in the lobby had roaches in the display with food. I advise the workers and they said okay and kept working. The place was beautiful but I can’t say it was worth $2800 for one room
Comment from Hotel Management
Jan. 30, 2024 by Management Team, Hotel Management
Dear Andrea,Thank you for choosing Royalton Negril for your recent visit.Our team is grateful for your visit, however, it is regrettable to learn that we did not exceed your expectations throughout your trip.We wish to apologize for any inconveniences you may have experienced during your stay. Your willingness to share your thoughts is very much appreciated. Our team is committed to providing our guests with the highest quality services and facilities and we sincerely regret if you felt like we fell short of our goal in this instance. Although our resort team takes all the necessary steps to see that our guests are assisted should a concern arise during their stay, we will also be sharing your comments with the respective managers for further review as we are continuously making improvements to better our service for our guests.Regards,Royalton NegrilManagement Team.
by A traveller
Posted Jan. 29, 2024 on Expedia
The vibe team was awesome
Comment from Hotel Management
Jan. 30, 2024 by Management Team, Hotel Management
Dear shanniqua,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.
by A traveller
Posted Jan. 29, 2024 on Expedia
We stayed at the Royalton over the weekend for a Girls Trip and we all had such an Amazing time. My group of 4 were in the Diamond Club w/ swim up and we have Only great things to say. Our butlers Oshane & Donovan did as much as possible to help us with anything we needed. We look forward to returning sooner than later! Thank You Royalton staff for making our stay so memorable🇯🇲💚
Comment from Hotel Management
Jan. 30, 2024 by Management Team, Hotel Management
Dear Niruka,Thank you for choosing Royalton Negril for your recent visit.We are thrilled to see your comments on the attentive hosts who delivered exceptional service during your stay; they will be commended for their service.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.
by A traveller
Posted Jan. 28, 2024 on Expedia
This property was incredible, this was our forth time to Jamaica but the first time to Royalton Negril and it has everything you need especially when traveling with a family. Clean spacious rooms, great dining options and quiet nights. The staff were most helpful and friendly we have ever met, from breakfast to dining to the bar in the evening. The main beach was clear no seaweed shallow waters, the second beach was great for snorkeling, plenty of fish to see. We have been traveling as a family for six years and this is by far the best resort we have been to and we will definitely be going back.
Comment from Hotel Management
Jan. 29, 2024 by Management Team, Hotel Management
Dear Paul,Thank you for choosing Royalton Negril for your recent visit.We are pleased to see your comments on the cleanliness of our spacious rooms and the friendliness of our hosts. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Management Team, Hotel Management
Dear Damarly,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.
by A traveller
Not recommended
Posted Jan. 24, 2024 on HotelsThis resort needs some renovation. a lot of wear and tear in the room.
Food - i went to 3 big resorts in Jamaica. This resort needs some better chefs. only the desserts were good. they had good bakers but not good cooks.
You need to wait til midnight to sleep. too loud music from main stage till the midnight.
At the end, we left earlier then we originally booked. And move to different resort.
Comment from Hotel Management
Jan. 30, 2024 by Management Team, Hotel Management
Dear Uijung,Thank you for choosing Royalton Negril for your recent visit.Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers for further review. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.
by A traveller
Posted Jan. 24, 2024 on Expedia
The check in process was extremely slow. Once finally in the resort the dining staff rudely informed us that only guests with butler service could have one of the many many empty tables, but we could wait for 1 hour to see if they did not.show up, ONE HOUR!!!!
One exception was TRACIA M whom was an exceptional hostess whom felt bad.for us and got us a table to eat after being turned away from 4 other venues. PLEASE DO NOT SPEND YOUR MONEY AT THIS RESORT!
Comment from Hotel Management
Jan. 24, 2024 by Management Team, Hotel Management
Dear Lorraine,Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback with us.We sincerely apologize for any inconsistent service you received during your stay, your concerns were shared with the respective managers for further review. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards,
by A traveller
Posted Jan. 22, 2024 on Expedia
Stay was OK. Room was fine but none of the swim outs get good sun coverage so they can often be chilly. The hotel has some wear and tear but it's not the worst. The biggest paint point is that the food really isn't that great and room service never had dessert the entire week I was there. If I had to guess all upgrade resources and efforts are being put toward the new hideaway additions. The butler service was OK, I've been here 3 times before and found that previous butlers were a little more attentive. I noted it was my birthday in my booking and in my intake papers and nothing was done which was a surprise as again, I've been here before with friends and seen them do the door sign etc. Overall my stay was still OK, staff I encountered were friendly but things just didn't feel as up to par as I expected or would have thought for a diamond club experience.
Comment from Hotel Management
Jan. 22, 2024 by Management Team, Hotel Management
Dear Sasha, Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us. Despite your positive overall rating of our property, it is regrettable to learn that you felt any discomfort during certain parts of your vacation. Please accept our sincerest apology for any inconsistent service you received during your stay, your concerns were duly noted and shared with the relevant managers for further review. It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.
