Ratings based on 896 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Lake Charles
Posted May 9, 2024
Price and accessibility to local streets
Comment from Hotel Management
May 11, 2024 by Gregory Rose, Hotel Management
Dear John,We are happy to see you enjoyed your stay with us and hope to see you again soon.
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Gregory Rose, Hotel Management
Dear Brianna,We apologize we did not meet the standards you are expecting and hope you give us another chance in the future.
by A traveller
Great stay!
Posted Feb. 22, 2024 on HotelsLocation of the hotel is great...just 15 min drive to French quarter,near the airport and when you want to cross the longest bridge.Good selection of hot and cold breakfast and free parking.We love the fire pit too!
Comment from Hotel Management
Feb. 23, 2024 by Gregory Rose Front Office Manager, Hotel Management
Dear Rossa,We are glad you enjoyed your stay with us and hope you come back soon.
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by Gregory Rose Front Office Manager, Hotel Management
Dear Cheryl,We are excited to see you enjoyed your stay with us and look forward to seeing you again soon.
by A traveller
Excellent!
Posted Feb. 22, 2024 on HotelsGreat location, great service, and very comfortable!
Comment from Hotel Management
Feb. 22, 2024 by Gregory Rose Front Office Manager, Hotel Management
Dear Jeffrey,We are happy to see you enjoyed your stay and look forward to having you back with us soon.
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Gregory Rose Front Office Manager, Hotel Management
Dear Godfrey,WE are always excited to see a guest enjoyed their time with us and hope to see you again soon.
by A traveller
Posted Feb. 21, 2024 on Expedia
I had no problems with the staff; they were courteous and helpful throughout the duration of my visit. However, I would advise travelers to stay elsewhere. The hotel itself is not in good condition; the first room I was assigned had an uneven floor. Additionally, they only clean the rooms every 3 days (unless requested otherwise). I find this policy to be ridiculous considering the prices they charge. Furthermore, the overall hygiene of the rooms and hotel is subpar.
Comment from Hotel Management
Feb. 21, 2024 by Troy Aldrich, Hotel Management
Dear Jasmine,Thank you for sharing your experience with us. Our hotel does clean rooms every 3rd day during a guest visit. This is a common practice in hotels. However, you can request service every day and we will ensure our team cleans your room every day or you can request just to have amenities replaced. Our cleaning schedule is based solely on what our guest would like. It is our hope you will visit again in the future.Sincerely,Troy AldrichGeneral Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
During my stay there was a few Pros and cons. The staff at the front desk was very friendly I came in a day early and was able to have my room a day earlier. I stayed in a King size suite in the courtyard. My husband and I are not a fan of Inn’s however we able to make the best of the stay. pros friendly staff, Good free breakfast, location was 15mintues from everything including the French Quarter.Con the hallways was dirty, there was a funny smell in my room was moved to another,not really a tourist area but to each is own,Overall I would give this hotel a 7/10 not bad but not great. I would stay again but not my first option for any questions reach me on Ig Honeybrown _1536
Comment from Hotel Management
Feb. 21, 2024 by Troy Aldrich, Hotel Management
Dear Dominique,Thank you for sharing your experience with us. Our hotel features both exterior and interior rooms. You booked an exterior room however, guests can upgrade to an interior room by visiting the front desk. We are in process of replacing our exterior carpet very soon. I look forward to welcoming you back in the future.Sincerely,Troy AldrichGeneral Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Gregory Rose, Hotel Management
Dear David,WE are happy to see you enjoyed your stay with us hope you pick us again in the future.
by A traveller
Average hotel room, definitely not exceptional.
Posted Feb. 20, 2024 on HotelsRooms were decent. Stomping on the floor from upstairs all evening and morning til we left. Pillows super thin, bed was ok, fridge was not that cold. Nice fireplace outside, Elevator broken along with a few other things. Breakfast was probably the best part.
Comment from Hotel Management
Feb. 21, 2024 by Troy Aldrich, Hotel Management
Dear John,Thank you for sharing your experience with us. We encourage our guests to let us know if they have an issue with other guests so that we can correct the issue while you are visiting us. Our mini fridges do have temperature controls on the unit. We are in the process of replacing all pillows in the hotel and we are upgrading the elevator with all new mechanical equipment. It is our hope that we can earn your 10 on your next visit.Sincerely,Troy AldrichGeneral Manager
