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citizenM New York Times Square

4.0 star property
4-star boutique hotel near Broadway

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Photo gallery for citizenM New York Times Square

Bar (on property)
Bar (on property)
Lobby
Bar (on property)
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Radio City Music Hall
    ‪5 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the area

New York

City center stay.At this Manhattan hotel, you'll be well placed to visit Broadway and Times Square, both within a 5-minute walk. Radio City Music Hall and Rockefeller Center are also within half a mile (1 km).

What's nearby

  • Broadway - 1 min walk - 0.1 km
  • Times Square - 2 min walk - 0.2 km
  • Gershwin Theater - 2 min walk - 0.2 km
  • Radio City Music Hall - 5 min walk - 0.5 km
  • Rockefeller Center - 8 min walk - 0.7 km

Getting around

  • 50 St. Station (Broadway) - 1 min walk
  • Grand Central - 42 St. Station - 17 min walk
  • John F. Kennedy Intl. Airport (JFK) - 56 min drive

Restaurants

  • ‪Din Tai Fung - ‬2 min walk
  • ‪Junior's Restaurant - ‬2 min walk
  • ‪Carnegie Diner & Cafe - ‬2 min walk
  • ‪Famous Amadeus Pizza - ‬2 min walk
  • ‪Applebee's Grill + Bar - ‬1 min walk

About this property

citizenM New York Times Square

4-star boutique hotel near Broadway
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

  • 1 building
  • 230 guestrooms or units
  • 17 levels
  • Built in 2014
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Television in lobby
  • Elevator
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch smart TV with digital channels
  • iPad
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is MRMDUS33. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1438 out of 1900 reviews
Rating 8 - Good. 320 out of 1900 reviews
Rating 6 - Okay. 82 out of 1900 reviews
Rating 4 - Poor. 34 out of 1900 reviews
Rating 2 - Terrible. 26 out of 1900 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Stayed 3 nights in Oct 2025

10/10 Excellent

Jazmin

Stayed 1 night in Oct 2025

8/10 Good

ADAM, Rochester

Stayed 3 nights in Sep 2025

10/10 Excellent

Marisa

Stayed 1 night in Sep 2025

6/10 Okay

kuruvilla

Stayed 10 nights in Sep 2025

10/10 Excellent

William

Travelled with family
Liked: Amenities
Great location. City view rooms are small but very well designed. Bit of problem with bed next to window and accessible from only one side but mattress was very, very comfortable.
Stayed 3 nights in Sep 2025

4/10 Poor

GREGORY Emmanuel

Liked: Staff & service
Disliked: Property conditions & facilities
My stay was not as expected due to the constant elevator issues and the grinding industrial sound from one of the elevators that could be heard in guest rooms - and at all hours. I wear ear plugs, and could still hear it. They also took one of the elevators off-line and came up with a bizarre system of making quests stop at either odd, or even numbered floors, so even if one were on the top floor and the only one in the elevator, one had to stop and every single floor in the sequence - I was on the 19F. It would have been much faster to simply let the remaining two elevators to run as normal. The staff was nice and pleasant upon check in, and seemed to be aware the noise and apologized, but couldn't do much about it. I checked out early because of the noise issues and paid for two expensive nights at the Hyatt. It is an OK place, but not one I would stay in again. The rooms are small - the showers are nice. It was clean, but the cleaning staff left clothes in the closet from a previous occupant. Once I arrived at the Hyatt, I could breathe again and had more space and peace and quiet. Still waiting for Expedia to refund my two nights.
Stayed 5 nights in Sep 2025

8/10 Good

earnestine

Travelled with group
Liked: Property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Magic

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
I really liked how the hotel was pretty much near everything and you can just walk out and find places to eat, shop and the subway was right outside the hotel.
Stayed 5 nights in Aug 2025

10/10 Excellent

Emanuel

Stayed 4 nights in Sep 2025

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Cristobal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service modern place I love it
Stayed 4 nights in Sep 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the smart features in the room. The tablet in the room and Android app both worked well to control the lights and curtains. Great lighting and decor in rooms and common spaces. The wall to wall bed and window were great. And the extra wide showerhead was luxurious. I was hesitant to spend $24 on the breakfast but I didn't regret it. It was a classic breakfast buffet with good quality. Good bacon, smoked salmon, fresh orange juice, high quality tea. It was open till 11 which was great for sleeping in. Overall I highly recommend. I appreciate the attention to detail put into just about everything here.
Stayed 1 night in Sep 2025

10/10 Excellent

edwar

Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service
Very nice property. For the price paid, the room was much smaller than I expected. given I was sharing it with another person, the lack of a separate walled off bathroom was unexpected. It was glass and a curtain separating the common area and the bathroom. Also of the three elevators on the property, only one was operational during our stay. It took time to get up and down. Solid ok experience.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ilithya

Stayed 3 nights in Aug 2025

10/10 Excellent

Alec

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

WILMER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service
Stayed 3 nights in Sep 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very small but cute room. Bed was very comfortable. Rooftop bar very cool. Very close to theaters and Times. Walked to MSG. Convenient.
Stayed 4 nights in Aug 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean, room is tight but functional. Location is perfect. More possible customizing on the room lighting and a pink noise generator would make it even better. We would go back anyways.
Stayed 4 nights in Aug 2025

10/10 Excellent

pagean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was supposed to stay 3 nights and go to another hotel. Instead, i cancelled the other accommodation and extended my stay at CitizenM. The bed and sheets are unbelievably soft and comfortable. The rooms is quiet and the location can't get any better.
Stayed 3 nights in Sep 2025

10/10 Excellent

nikicia

Liked: Cleanliness
Stayed 2 nights in Aug 2025