Ratings based on 1,277 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 21, 2024
Comment from Hotel Management
Apr. 12, 2024 by HotelMgmt, Hotel Management
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!
by A traveller
Posted Feb. 25, 2024
Cool place like the vibe staff is nice
Comment from Hotel Management
Feb. 26, 2024 by HotelMgmt, Hotel Management
Tyra, thank you for your glowing review! We are glad you enjoyed your stay and found our team welcoming. The pleasure would be ours to welcome you back to DoubleTree by Hilton New York Downtown!
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 3, 2024 by Hotelmgmt, Hotel Management
We appreciate your high rating, Andreas. It was a pleasure serving you, and we hope to welcome you back soon!
by A traveller
Posted Feb. 2, 2024 on Expedia
The staff is incredibly friendly, and you can store your luggage on the ground floor for a few hours which makes the arrival and departure much easier. The bed is more comfortable than my bed at home, the pillows were also very comfortable.
Having stayed on one of the higher floors, sometimes the wait for an elevator to as a little long. It would also be nice to have water bottle refilling stations in the same location as the ice dispensers.
Overall a very pleasurable stay!
Comment from Hotel Management
Feb. 5, 2024 by HotelMgmt, Hotel Management
Randi, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you had an excellent stay and were pleased with our comfortable accommodations and convenient luggage storage. Your suggestion regarding a water refilling station is appreciated. We hope to have the pleasure of welcoming you back again!
by A traveller
Posted Feb. 2, 2024 on Expedia
Only problem i had was no free wifi
Comment from Hotel Management
Feb. 5, 2024 by HotelMgmt, Hotel Management
Vernon, we are glad you had a good stay overall and appreciate your feedback on the WiFi. We are always looking for ways to enhance our guest experience. Hope to welcome you back soon for an even better stay!
by A traveller
Posted Feb. 2, 2024 on Expedia
Fast and easy check in. We came early in the morning and they were able to do an early check in. Location really good. Awesome restaurant on the first floor. Good service
Comment from Hotel Management
Feb. 5, 2024 by HotelMgmt , Hotel Management
We are thrilled you enjoyed our fast check-in, convenient location, and awesome restaurant! We are always here to ensure you have a great stay. We are looking forward to your next visit for more good service and experiences.
by A traveller
Posted Feb. 2, 2024 on Expedia
100/10 experience! First time in New York and I loved staying here! Thank you to Expedia and the wonderful staff that helped accommodated my stay
Comment from Hotel Management
Feb. 5, 2024 by Hotelmgmt, Hotel Management
Taelor, we are thrilled to hear you had a 100/10 experience for your first visit to New York! We are delighted to have been a part of it. A big thank you for choosing us. We cannot wait to welcome you back for another memorable stay.
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Hotelmgmt, Hotel Management
It's a treat to know you enjoyed your stay, David! Thank you and we hope to welcome you back soon!
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Hotelmgmt, Hotel Management
We appreciate your high rating, John. It was a pleasure hosting you, and we hope to welcome you back soon!
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by Hotelmgmt, Hotel Management
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future.
