Ratings based on 856 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Orient
Posted Feb. 16, 2024 on Expedia
Fine. Issues with room. Had to move. Then heat inadequate though it was fixed. Not super clean. Why do hotels put you in the least best room when there so many vacancies?
Comment from Hotel Management
Feb. 19, 2024 by Team Freehand, Hotel Management
Christine, thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at the Freehand New York we apologize for the issues you experience at this hotel. We have addressed the heat and cleanliness complaint with our team, and we assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations.
by A traveller
Posted Feb. 15, 2024 on Expedia
Great hotel for a fantastic price and location.
Comment from Hotel Management
Feb. 16, 2024 by Team Freehand, Hotel Management
Betheny, Thank you for choosing us for your stay and the awesome review.
by A traveller from Silver Spring
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Feb. 19, 2024 by Team Freehand, Hotel Management
John, thank you for completing this survey and for the awesome score.
by A traveller
Love the Freehand
Posted Feb. 14, 2024 on HotelsFreehand is a bit funky, but I have stayed a number of times and love it. Clean, friendly, nice. B
Comment from Hotel Management
Feb. 16, 2024 by Team Freehand, Hotel Management
Brooks, thank you for choosing to stay with us and for seeing the uniqueness of The Freehand New York our partners at Hotels.com and our team hopes to see you again real soon.
by A traveller
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Feb. 16, 2024 by Team Freehand, Hotel Management
Meghan, thank you for choosing to stay with us. We appreciate your feedback and this awesome review.
by A traveller
Posted Feb. 12, 2024 on Expedia
Comment from Hotel Management
Feb. 16, 2024 by Team Freehand, Hotel Management
Isabella, thank you for choosing us for your stay we are saddened that we did not meet your expectations. We hope to see you again soon so we can make this right for you.
by A traveller
Love the hotel - but noisy the night we were there
Posted Feb. 12, 2024 on HotelsThe hotel is pretty, the staff were terrific, the room was nice and large (for NYC), nice restaurant/bar attached and a good location for this trip. And a great price!
The only problem was street noise - people out having a good and loud Saturday night, a traffic jam on 24th provoked a lot of honking! seriously loud. (And we were on the 14th floor, but facing Lexington Ave). I would go again and ask for a room away from the street.
One other note - there should be drinking glasses in the room.
Comment from Hotel Management
Feb. 12, 2024 by Team Freehand, Hotel Management
We will be happy to make your next stay here more memorable. Just please let us know if you are in the area again and we will make it right for you.
by A traveller
Posted Feb. 11, 2024 on Expedia
Great place.
Comment from Hotel Management
Feb. 12, 2024 by Team Freehand, Hotel Management
Jonathan, thank you for a great review.
by A traveller
Posted Feb. 10, 2024 on Expedia
This hotel has a lot of character. It’s very dated in many parts and what’s offered in the rooms as part of the room rate is minimalist. Pretty poor by today’s modern hotel standards. The rooms are small. The bed was pushed up against the window so one person had to climb over another to get out. The room was horrendously noisy from outside activities constantly through occupancy and through the night. Might be a good price point for NYC but we won’t be back.
Comment from Hotel Management
Feb. 12, 2024 by Team Freehand, Hotel Management
Dear Robert, thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at the Freehand New York we apologize for the concerns you shared about your experience at this hotel. We have addressed the noise complaint with our team, and we assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations.
by A traveller
Posted Feb. 8, 2024 on Hotels
Comment from Hotel Management
Feb. 10, 2024 by Team Freehand, Hotel Management
Jake, we are sad to hear we did not meet your expectations, we thank you for choosing us for your stay and for completing the survey. Your thoughts and comments were shared with the team as we continuously work toward better guest experience, we appreciate the feedback.
