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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property
Hotel near Manhattan Cruise Terminal in New York

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Business centre
Standard Room, 1 King Bed (Extra Floor Space)
Exterior
Free daily buffet breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
538 West 48th Street, New York, NY, 10036
  • Place, Manhattan Cruise Terminal
    ‪6 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

8.6 out of 10
Excellent
(51 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(66 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

8.6 out of 10
Excellent
(17 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(62 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

7.4 out of 10
Good
(36 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

City center stay.Within a 10-minute walk of this Manhattan hotel, you'll find Manhattan Cruise Terminal and Intrepid Sea, Air and Space Museum. Times Square and Broadway are also within half a mile (1 km).

What's nearby

  • Manhattan Cruise Terminal - 6 min walk - 0.6 km
  • Broadway - 11 min walk - 1.0 km
  • Times Square - 13 min walk - 1.1 km
  • Rockefeller Center - 19 min walk - 1.6 km
  • Madison Square Garden - 3 min drive - 2.5 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 41 min drive

Restaurants

  • ‪Hardware Bar - ‬2 min walk
  • ‪The Landmark Tavern - ‬3 min walk
  • ‪DBL Dive Bar Lounge - ‬3 min walk
  • ‪Sullivan Street Bakery - ‬3 min walk
  • ‪Cantina Rooftop - ‬2 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel near Manhattan Cruise Terminal in New York
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

  • 177 guestrooms or units
  • 11 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Exterior

Sheraton New York Times Square Hotel

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 4,830 reviews
The price is CA $274
CA $375 total
includes taxes & fees
Oct 26 - Oct 27
Sheraton New York Times Square Hotel

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash, and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Reviews

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 889 out of 2154 reviews
Rating 8 - Good. 627 out of 2154 reviews
Rating 6 - Okay. 352 out of 2154 reviews
Rating 4 - Poor. 152 out of 2154 reviews
Rating 2 - Terrible. 134 out of 2154 reviews

Reviews

2/10 Terrible

Gretchen

Stayed 3 nights in May 2025

2/10 Terrible

RAYMUNDO CONTRERAS, Manitowoc

Stayed 5 nights in Jun 2025

10/10 Excellent

Debbie M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place. Housekeeping was amazing. Our room was extremely clean and small but that’s normal in NY. The staff was excellent, the breakfast was awesome- eggs and bacon. 15 minute walk to Times Square, 10 minute walk to the subway. Great stay.
Stayed 4 nights in Jun 2025

6/10 Okay

Teneial

Travelled with partner
Great service
Stayed 1 night in Jun 2025

2/10 Terrible

Cheryl

Travelled with family, Travelled with family and small children
Disliked: Amenities
I stayed 8 nights with 4 people in one room. One night they only provided us with 2 bath towels and said they ran out of towels and didn't know when they would get more. With 4 of us in one room in hot and humid NY this was unacceptable. We did not want to share a bath towels with each other and there were no stores nearby to buy any towels. Every day they only provided us with 2-3 towels with a 4 person reservation to the room. I had to inconveniently call the front desk staff every night to deliver extra towels.
Stayed 8 nights in Jun 2025

8/10 Good

Herve

Stayed 4 nights in Jun 2025

2/10 Terrible

Andria

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Stayed 4 nights in Jun 2025

8/10 Good

Yadagiri

Stayed 2 nights in May 2025

10/10 Excellent

Shinyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

4/10 Poor

Brookelyn

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel had no television, was broken whole time we were there. After a long hot day walking in the city to come back to relax and just have no choice but sit in silence. No where to sit in lobby so coulnt even sit with others in party to either. . The street was filled with trash which made me literally sick. Just trying to even sit on porch all you could smell was trash. There was only 1 elevator running at times This was my worst experience in a hotel in a very very long time. I'm very disappointed. .
Stayed 2 nights in Jun 2025

8/10 Good

Jaime, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very afordable and great location to get everywhere.
Stayed 3 nights in Jun 2025

8/10 Good

Andrea Jauregui

Stayed 3 nights in Jun 2025

10/10 Excellent

Hannah

Stayed 2 nights in Jun 2025

8/10 Good

Luis A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing spot close to everything, have a problem with elevators two small one and in the morning is horrible, take too much time
Stayed 4 nights in Jun 2025

8/10 Good

todd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff at the front desk where warm and friendly. William was very nice and helpful. housekeepers and maintence men where nice and courteous. always smiling ang greeting.
Stayed 3 nights in Jun 2025

8/10 Good

NONG

Stayed 5 nights in Jun 2025

10/10 Excellent

RAJALAKSHMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location. Nice breakfast.goid customer service
Stayed 4 nights in May 2025

10/10 Excellent

Karen B.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional, helpful and kind.
Stayed 2 nights in Jun 2025

10/10 Excellent

Othon

Liked: Cleanliness
Stayed 1 night in Jun 2025

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Times Square, Rockefeller Center, Broadway
Stayed 3 nights in Jun 2025

10/10 Excellent

Vicki, Ann Arbor

Liked: Cleanliness, amenities
I liked the location. The staff were friendly and helpful and kind. My room was good, great shower pressure. There was construction in the front of building that made social space limited. The breakfasts were great. Food was good and plenty of it. Limited space for sitting at breakfast. Quite crowded. Otherwise, I enjoyed my stay.
Stayed 4 nights in Jun 2025

10/10 Excellent

satish

Stayed 2 nights in Jun 2025

8/10 Good

Madhu

Stayed 3 nights in Jun 2025

4/10 Poor

Cynthia, Anchorage

Travelled with family
Disliked: Amenities
The hotel messed up our reservation. We reserved a king bed and sofa sleeper; they gave us 2 double beds. They said it was because we used a third party site; however, we talked to some other patrons at the hotel and they said they reserved a bunch of 2 double bed rooms but were given king bed/sofa sleeper rooms instead. I asked for a manager to contact me about the hiccup with the reservation but no one ever contacted me. The breakfast was good. There was plenty of food to go around. The elevators were very slow.
Stayed 2 nights in Jun 2025