Ratings based on 931 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Expedia
A bit worn and tired. Room didn’t feel clean. Needs some TLC and a refresh. Frette robes were a nice touch, as well as le labo products
Comment from Hotel Management
Feb. 1, 2024 by Customer Service, Hotel Management
Jonathan, thank you for sharing your recent experience. We notice your concerns regarding the room condition and appreciate your feedback on the same. We are committed to providing a gratifying stay, and your input helps us in that regard. However, we're delighted you enjoyed our luxurious robes and high-end toiletry products. We hope to have a chance to serve you in the future and provide an improved experience.Refinery Team
by A traveller
Posted Jan. 30, 2024 on Expedia
Amplias habitaciones, limpio y buena ubicación
Comment from Hotel Management
Jan. 31, 2024 by Customer Service, Hotel Management
Fernando, gracias por compartir tus pensamientos sobre tu estancia en el Refinery Hotel. Nos alegra saber que valoraste nuestras habitaciones espaciosas, la limpieza y la conveniente ubicación. Siempre aspiramos a proporcionar una experiencia única e inolvidable a nuestros huéspedes. Esperamos verte una vez más en tu próxima visita a la ciudad.Refinery Team
by A traveller
Better Than I Expected
Posted Jan. 29, 2024 on HotelsThe room was bigger than I expected, given this is NY. The staff was extremely helpful and went out of the way to make sure we had everything we needed. I'm not often impressed by service but this place did a great job.
Comment from Hotel Management
Jan. 30, 2024 by Customer Service, Hotel Management
Larry, it's fantastic to hear you enjoyed your spacious room at Refinery Hotel. Our team members are indeed dedicated to making our guests' stays memorable. Your recognition of their efforts is much appreciated. It's wonderful to know our service impressed you. We look forward to welcoming you back for another excellent experience.Refinery Team
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Customer Service, Hotel Management
James, thank you for your rating. Without specific feedback, it's challenging to address any concerns you may have had. We strive to provide our patrons with a memorable experience, and further details will help us enhance our services. We certainly hope to serve you better on your next stay.Refinery Team
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Customer Service, Hotel Management
Fernanda, we truly appreciate your feedback here for the Refinery Hotel. It brings us joy to receive a positive rating from you. We always strive to offer our guests a customized and detailed service according to their individual needs. We look forward to your future visits.Refinery Team
by A traveller
Posted Jan. 26, 2024 on Hotels
The bed was very soft and lights really bright and complicated
The coffee facility was tricky, no milk
No tea
Had tk chBge rooms as dirt room give had a really bad smell of cooking
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
David,The Refinery Hotel greatly values your feedback regarding your stay with us. We understand there were lapses in your accommodation, such as the lighting and some intricacies with our in-room coffee facilities. We're typically known for providing a wide range of amenities and we're truly sorry to hear that it did not completely meet your expectations. We also empathize with your concern about the first room allocated to you, our team members work diligently to ensure rooms are fresh and comfortable prior to arrival. Rest assured, your comments have been taken on board for improvements. We hope to provide a more seamless experience in the future.Refinery Team
by A traveller
Gold member
Posted Jan. 26, 2024 on HotelsThe team is the reception, including the manager was very rude!
They didn’t respect my VIP status and wasn’t welcoming me at check in.
The overall hotel was ok
Comment from Hotel Management
Jan. 27, 2024 by Customer Service, Hotel Management
We regret to hear that your experience with our front desk service was less satisfactory than you were expecting. Our goal is always to ensure each guest feels recognized and valued, especially our VIP guests like yourself. We're sorry your check-in experience didn't reflect this commitment. Acknowledging the positive aspects of your stay, we hope you found other elements of your visit enjoyable. We aim to use your feedback as an opportunity for improvement and hope to provide you a better experience in the future.Refinery Team
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 27, 2024 by Customer Service, Hotel Management
Julio, it's fantastic to see your perfect score for the Refinery Hotel! Your support is greatly appreciated and we hope to provide you another memorable experience in the future.Refinery Team
by A traveller
Posted Jan. 25, 2024 on Expedia
I really love this hotel
Comment from Hotel Management
Jan. 26, 2024 by Customer Service, Hotel Management
Patricia, thank you so much for your kind words. It warms our hearts to hear that you enjoyed your stay at the Refinery Hotel. We take pride in providing a personalized experience for our guests and it's delightful to know your expectations were met. We look forward to welcoming you back in the near future.Refinery Team
by A traveller
Posted Jan. 21, 2024 on Expedia
The hotel is great! My room was very clean. The staff was friendly and very knowledgeable.
Comment from Hotel Management
Jan. 26, 2024 by Customer Service, Hotel Management
Terry, we're thrilled to read your delightful comments about your stay at the Refinery Hotel. It's wonderful to learn that you found your room to be immaculate and appreciated the camaraderie and expertise of our team members. We strive to deliver personalized experiences to all our guests, and we're happy we met your expectations. Looking forward to welcoming you back for another stellar stay!Refinery Team
