Ratings based on 398 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 28, 2024
by A traveller
Delightful and pleasant stay
Posted Jan. 27, 2024 on HotelsFor our annual January return to NYC we opted to stay at the Ritz Carlton Central Park and were delighted it was as nice/quality and elegant as it has been for a past stay. It is our first choice for the future.
Comment from Hotel Management
Feb. 6, 2024 by Hans, Hotel Management
Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park and the fantastic 10 out of 10 rating!I was very pleased to have read that we exceeded your expectations.The Ladies and Gentlemen are here to create memories for you and I hope our hotel is your home away from home.We hope to have an opportunity in welcoming you and your loved ones once again in January 2025.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park
by A traveller
Posted Jan. 16, 2024 on Expedia
Highly recommend the Ritz-Carlton at central park
Comment from Hotel Management
Jan. 20, 2024 by Hans, Hotel Management
Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park and the fantastic 5 out of 5 rating!I hope you had a lovely time in our iconic city.It is such an honor to know that we took genuine care of you and your guests during your stay.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park
by A traveller
Posted Jan. 14, 2024 on Expedia
Perfection in all categories
Comment from Hotel Management
Jan. 20, 2024 by Hans, Hotel Management
Dear Valued Guest,Thank you for another high rating!I hope you enjoyed both accommodations, with one of them overlooking the city with partial views of Central Park.I hope we created a memorable stay as it is our goal to fulfill and exceed your expectations each and every time you visit us.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park
by A traveller
Posted Jan. 7, 2024 on Expedia
The staff are super nice and helpful. Our room was very comfortable, bed lovely and I loved having a tub. The room was very well equipped with wine and champagne glasses and a very well stocked fridge with drinks and snacks. The room had a steamer for your clothes too and bathrobes. The only thing missing is an ice machine on the floor, so you have to order ice and have it delivered. And a big bummer is no coffee machine in the room. Which is disappointing. But you can go down and get coffee in the lobby in the morning. Which is not great of course. Especially if you are working in the room most of the day. As my husband was. Otherwise a perfect stay.
Comment from Hotel Management
Jan. 11, 2024 by Hans, Hotel Management
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your lovely feedback on our hotel.It was a pleasure reading your notes on the guest room amenities that we offer here at the hotel. I hope you had a chance to utilize all of the features in the room. Yes, our deep tub is certainly the best part in our marble baths. In addition, the steamer is very useful for our guests who prefer to handle their own clothes.I sincerely apologize that we do not have ice machines on the floors. I am happy that you noticed the coffee cart in the lobby that is available from 6am to 8am daily. While I am aware that other hotels offers coffee machines in the guest rooms, I would like to let you know that upon request, the hotel does have coffee machines. I will be sure to relay your sincere compliments to the Ladies and Gentlemen. Our main goal is to take genuine care of all of our guests. We hope to have an opportunity in welcoming you and your husband once again for another perfect stay in the near future!Please do not hesitate to reach out if I can be of any further assistance.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park
by A traveller
Posted Jan. 7, 2024 on Expedia
A heartfelt thank you to the Ritz Carlton in Central Park for turning our stay into a symphony of elegance and comfort. Your team's commitment to excellence made every moment extraordinary. From the regal rooms to the impeccable service, you transformed our visit into a memorable masterpiece. Gratitude for the luxurious escape in the heart of the city – you truly know how to elevate hospitality to an art form!
Comment from Hotel Management
Jan. 9, 2024 by Hans, Hotel Management
Dear Valued Guest,Thank you for your spectacular review of our hotel!We are here to exceed your expectations and the perfect 5 just speaks in volumes.The Ladies and Gentlemen will be so happy knowing that you enjoyed your time with us as well as our location.Our city is the best in the world with so much to offer and we are proud to be right here in Central Park.I hope that you had the opportunity to explore the delightful restaurants and shop in the best stores that caters to all.We are simply, here for you, here to delight and create memories for you.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park
by A traveller
Very nice!
Posted Jan. 5, 2024 on HotelsGreat stay! Our housekeeper Lea was really nice and she always had our room perfectly cleaned. :))
Comment from Hotel Management
Jan. 8, 2024 by Hans, Hotel Management
Dear Valued Guest,Thank you for your highest rating of a 10!I am so happy knowing that Lea took wonderful of you during your stay.I will be sure to share your lovely compliments with Lea!We are here to create memories and it is such an honor to know that we accomplished our one and only goal of exceeding your expectations during your visit.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park
by A traveller
Posted Jan. 4, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by Hans, Hotel Management
Dear Valued Guest,I hope you and your family are well.Thank you for your recent stay at our hotel and the 10 out of 10 review!Your feedback is a blessing to the hotel and all of the Ladies and Gentlemen will be so happy to hear that they accomplished one of our promises and that is to provide genuine care and comfort to all of our guests.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park
by A traveller
Posted Dec. 26, 2023 on Expedia
Hotel doormen were more interested in their phones than they were with the guests. Constantly paying more attention to themselves rather than assisting guests with doors and luggage. Hotel lobby bar staff place our order incorrectly twice and check in never bothered to notify us our room was ready. Great location, disappointing staff, not worth the value for the money.
Comment from Hotel Management
Jan. 5, 2024 by Hans, Hotel Management
Dear Mr. Daly,I hope you and your family are well and that you had a spectacular 2024 celebration.Thank you for your recent visit to The Ritz-Carlton New York, Central Park.Please accept my apologies that the hotel failed in creating a memorable trip for you and your guest.The comfort and satisfaction levels of our guests are very important to us and I apologize that our Ladies and Gentlemen did not fulfill this promise.Please know the challenges that you experienced has been reviewed and discussed with the relevant staff members.I am aware that Dimitra Doupi, Operations Manager, assisted you with compensation after your visit to our hotel.Thank you for your loyalty as a Bonvoy member and we look forward to your next stay at The Ritz-Carlton New York, Central Park.Please do not hesitate to reach out if I can be of any further assistance.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Parkhans.schaepman@ritzcarlton.com
by A traveller
Posted Dec. 10, 2023 on Hotels
Comment from Hotel Management
Dec. 11, 2023 by Hans, Hotel Management
Dear Valued Guest,Thank you for your highest rating of a 10!I am so happy knowing that the Ladies and Gentlemen took wonderful of you during your stay!We are here to exceed your expectations and the perfect 10 just speaks in volumes!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Happy Holidays to you and your family.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park
