Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,0 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 déc. 2016 sur Hotels
par un voyageur de Chengdu
Hotel Ok but poor service
Publié le 15 mars 2016 sur Expedia
Pour : Beside the service, the hotel location was good, near Jiuzhaigou entrance, good food nearby.
Contre : Customer Service need to be improved, Hotel must keep the promise once room are reserved with full / no refunable payment.
Emplacement : see above
We have booked this hotel for Monday, Tuesday and Wed nights (3 nights) one month ago, the hotel policy stated no refund and no cancellation allowed. My flight on Monday was cancelled, so I called hotel to keep my room since refund was not allowed.
But when we checked in on Tuesday, the staff told us booking cancelled / no room reserved / didn’t receive reservation / need to call Expedia staff etc. However, we can book a room with the current rate which is almost double from what we paid online.
