Ratings based on 895 Guest Reviews
Hear it directly from our travellers
2.3 Room cleanliness
2.7 Service & staff
2.4 Room comfort
2.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 1, 2024 on Expedia
Great people! Poor cleanliness of the room
Comment from Hotel Management
Jan. 4, 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your feedback with us, Arina. The team at the Red Roof Inn Niagara Falls was pleased to know that you were fond of our great staff. However, you made mention of the poor room cleanliness. As such, your sentiments may be kept into consideration going forward. Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better stays in the future.Regards,Red Roof Management
by A traveller
Posted Dec. 17, 2023 on Expedia
Comment from Hotel Management
Dec. 18, 2023 by Tianna RediResponse Specialist, Hotel Management
Hello Nicole,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Niagara Falls and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Dec. 17, 2023 on Expedia
No one at front desk at check in. Had to call to get service after waiting.
When given the key to room after checking I entered the room which had not been cleaned bathroom a mess unflushed toilet disgusting Bed unmade towels tossed around . Returned to front desk no one there called again and was given a clean room with no apologies given!
Comment from Hotel Management
Dec. 17, 2023 by Tianna RediResponse Specialist, Hotel Management
Dear Charleton,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Niagara Falls. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the services and the uncleanliness of the room. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management
by A traveller
Nice Stay in Niagara Falls!
Posted Dec. 10, 2023 on HotelsOne night stay in this Red Roof - and very pleased. Clean, newly renovated, comfortable and very affordable!
Comment from Hotel Management
Dec. 11, 2023 by Tianna RediResponse Specialist, Hotel Management
Dear Craig, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Niagara Falls. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the convenience of our location and the cleanliness of your room. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management
by A traveller
Posted Dec. 10, 2023 on Hotels
Comment from Hotel Management
Dec. 11, 2023 by Tianna RediResponse Specialist, Hotel Management
Hello Lorne, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Niagara Falls and I appreciate your 8/10 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Nov. 25, 2023 on Expedia
Bathroom hadn't been cleaned properly, hair in the bath.
Stayed 2 days, never got cleaned, or change of towels while we were there
Couldn't use the microwave it was disgusting
Comment from Hotel Management
Nov. 28, 2023 by Linton Red Roof Management Rediresponse Specialist, Hotel Management
Hello Paul,Thank you for telling us about your recent visit to RED ROOF INN NIAGARA FALLS. It's truly regrettable to read that your stay fell short of your expectations due to the uncleanliness of your bathroom, the condition of the microwave and the other issues mentioned. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A traveller
Posted Nov. 25, 2023 on Expedia
The area is accessible to shopping outlet and so many restaurants around the area.
Comment from Hotel Management
Nov. 25, 2023 by Linton Red Roof Management Rediresponse Specialist, Hotel Management
Dear Hazel,Thank you for telling us about your recent visit to RED ROOF INN NIAGARA FALLS. It's great to read that our close proximity to restaurants and shopping outlet met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Our team at Red Roof look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A traveller
Posted Nov. 24, 2023 on Expedia
Comment from Hotel Management
Dec. 18, 2023 by Tianna RediResponse Specialist, Hotel Management
Hello Allyson,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Niagara Falls and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management
by A traveller
Cleanliness is an issue.
Posted Nov. 19, 2023 on HotelsIt looked like the surfaces in the room had not been cleaned. The bathtub had hair in it. The windows to outside haven’t been cleaned in a long time. We found a used, dirty t-shirt in behind the bed mattress. We had to get toilet paper from the front desk, there were less than a 1/4 roll left for us.
Comment from Hotel Management
Nov. 20, 2023 by Linton Red Roof Management RediResponse Specialist, Hotel Management
Dear Andres,Thank you for telling us about your recent visit to RED ROOF INN NIAGARA FALLS. We are saddened to read that the hair in the bathtub and the other downsides mentioned hindered your ability to enjoy your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
by A traveller
Posted Oct. 25, 2023 on Hotels
My wife and little dog was in the area to see the falls. Hotel was very clean. It is greatly located in a community where walking our dog was very convenient. Also right next to Bob Evans restaurant where we were able to walk over and eat breakfast & dinner. Would stay again when traveling with pets
Comment from Hotel Management
Oct. 27, 2023 by Kamaria Red Roof Management RediResponse Special, Hotel Management
Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NIAGARA FALLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
