Note fondée sur 945 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 juin 2023 par Front Desk Management team, Gestion de l’hôtel
Thank you for taking a moment to share your experience and giving us insight on where to improve. I am happy to hear you found the DoubleTree by Hilton Airport to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!
par un voyageur
Publié le 16 avr. 2023 sur Expedia
Près de l’aéroport
par un voyageur
Publié le 4 mars 2024 sur Expedia
The hotel is under renovation but was beautiful, clean and safe. We left another hotel down the street in the middle of the night due to mold and unsafe conditions. The staff here was understanding, welcoming and beyond accommodating. The restaurant on property was delicious, the room was beautiful and clean and we had a wonderful stay. Highly recommend!
Commentaires de Gestion de l’hôtel
4 mars 2024 par E. Dellinger, Gestion de l’hôtel
We are delighted to that you had an enjoyable stay, and we look forward to welcoming you back the next time you visit the area.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Staff friendly, rooms clean and comfortable, dining a little pricey, day two housekeeping came in and forgot to leave towels, toilet paper, tissues, hand soap etc..
Commentaires de Gestion de l’hôtel
4 mars 2024 par E. Dellinger, Gestion de l’hôtel
Thank you for taking time to review your recent stay with us. I have shared your feedback with our management team to address with their teams. Rest assured that we are committed to addressing these issues and improving our service. We appreciate your understanding and hope that this isolated incident does not overshadow the overall positive experience you had. We hope to be of service the next time you are in the area.
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Crystal , Gestion de l’hôtel
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Crystal , Gestion de l’hôtel
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
par un voyageur
Publié le 25 févr. 2024 sur Expedia
There was construction ongoing which was not made aware to me BEFORE booking .
Housekeeping service was sketchy. Showed up one day and not the next
When I asked for coffee and cream packets, the front desk staff instructed me to where I could retrieve it myself.
Horrible guest service. Will not recommend to my superiors and actually will advise to NOT use!!!
Commentaires de Gestion de l’hôtel
26 févr. 2024 par E. Dellinger, Gestion de l’hôtel
Thank you for being our guest and taking time to review your recent stay at our hotel. All guest feedback is appreciated. I apologize that your stay was less than satisfactory and I have shared your feedback with our management team, which they will be discussing with our team. As we continually work to improve our guest experience, we hope you will consider staying with us again and afford us another opportunity to be of service and restore your faith in our hotel. Please feel free to reach out to me should you like to discuss this matter further. You may contact the hotel 757 466 8000 and ask for the Executive Office.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Crystal , Gestion de l’hôtel
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
par un voyageur
Convenient and friendly but needs facelift
Publié le 25 févr. 2024 sur HotelsFront desk was incredibly helpful and accommodated our early arrival. Lobby is beat. Peeling paint on then ceiling, graffiti on the signs. Only one elevator working. Carpets needed a vacuum desperately. Our bathroom sink was leaking. Only given two towels. No hand towels, no washcloths. Only had a half roll of toilet paper with no extra rolls. Fridge was not working.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Crystal , Gestion de l’hôtel
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
par un voyageur
Publié le 3 févr. 2024 sur Expedia
I was just passing through and had a very comfortable, quiet stay! I definitely recommend this property!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Crystal , Gestion de l’hôtel
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!
