Note fondée sur 503 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Shaquille,We're delighted to hear you had a fantastic stay with us! Should you have any further comments or suggestions, please do not hesitate to get in touch. We look forward to welcoming you back soon for another wonderful experience.
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Bruce,We appreciate you choosing our hotel for your stay! We hope to welcome you back soon.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
It's not the hotel's fault but the stomping of the folks above us was unbelievable - for 3 mornings we got to listen to that. Also, found wrappers and scrunched paper of some sort crammed between the mattress and box springs. Only noticed as it was sticking out. There is also dried hot cocoa or coffee on the table wheels and dust under the foot of the bed and I also found a clear plastic piece of what seemed like paper under the foot of the bed? We were supposed to have our room cleaned every other day and that was never done and we needed another towel.
What I did like was seeing the cleaning lady doing a deep clean in the dining area after everyone ate. I only drank the coffee but the food choices looked great. The front desk staff was great and friendly.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Signe, We appreciate your detailed feedback and apologize for the disturbances experienced during your stay. Your observations have been duly noted for our continued improvement. However, we are delighted that you enjoyed our dining area cleanliness, food choices, and found our front desk staff friendly. We hope to welcome you back for a more relaxing experience in the future.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Manager, Gestion de l’hôtel
Hello Tauron,We're thrilled to hear you had a fantastic experience with us! We hope to welcome you back soon for another outstanding stay.
par un voyageur
Publié le 9 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Manager, Gestion de l’hôtel
Hello Diana,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us. We hope to welcome you back again in the future for another wonderful stay.
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Manager, Gestion de l’hôtel
Hello Cynthia,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a satisfactory experience. If you have any specific feedback or suggestions to share, please don't hesitate to reach out to us directly. We hope to welcome you back in the future.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
La recepcionista fue de lo más despota y no me quiso dar mi habitación simplemente canceló mi reservación , con ese servicio no entiendo cómo pueden tratar así a sus huéspedes
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Manager, Gestion de l’hôtel
Hello Emanuel,Lamentamos profundamente escuchar sobre tu experiencia con nuestro personal de recepción. Valoramos a todos nuestros huéspedes y nos preocupamos por brindar un excelente servicio en todo momento. Nos gustaría investigar más a fondo sobre lo ocurrido, por favor ponte en contacto con nuestra administración para resolver esta situación de manera adecuada.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Manager, Gestion de l’hôtel
Hello Pre, Thank you for the kind feedback about your stay! We are delighted to hear that you had a nice experience with us. Our team strives to ensure the best possible stay for all our guests. Should you have any future inquiries or need assistance, please do not hesitate to reach out. We look forward to welcoming you back in the future.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Manager, Gestion de l’hôtel
Hello Tim,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a great experience with us. We strive to provide excellent service and a comfortable stay for all our guests. We hope to have the pleasure of welcoming you back in the future.
par un voyageur
Bad manner
Publié le 25 janv. 2024 sur HotelsIts okay but.the front desk personal have NO manner when I enter or exited the hotel
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Manager, Gestion de l’hôtel
Hello Willie,We apologize if our front desk staff did not meet your expectations during your stay. Our team members strive to provide excellent service to all our guests, and we take your feedback seriously. We will address this matter internally to ensure a more courteous experience for future guests. Thank you for bringing this to our attention.
