Ratings based on 934 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Mashpee
Posted Apr. 18, 2024
We really enjoyed the property.
Comment from Hotel Management
Apr. 19, 2024 by Manager, Hotel Management
We're delighted to hear that you enjoyed your time at our property! Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.
by A traveller
Posted Feb. 25, 2024
This customer service here is horrible. When we checked in I was told they were charging us a$24.99 service charge for booking thru a third party for “incendentials”. Kids running up and down the hallway screaming and we notified the front desk and they ignored the complaint
Comment from Hotel Management
Feb. 28, 2024 by Manager, Hotel Management
We apologize for the inconvenience you experienced during your stay. The amenity fee charge should have been communicated more clearly, and we regret any confusion caused. Your feedback regarding noise disturbances has been noted, and we will address this with our team to ensure a more attentive response in the future.Please accept our apologies for falling short of your expectations, and we appreciate your bringing these matters to our attention. We hope to have the opportunity to provide you with a more positive experience in the future.
by A traveller
Posted Jan. 31, 2024 on Expedia
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Comment from Hotel Management
Jan. 31, 2024 by Manager , Hotel Management
Thank you for your positive rating! We hope to welcome you back again soon!
by A traveller
Posted Jan. 29, 2024 on Expedia
Have stayed here 5 times before and always been very pleased but this visit was very disappointing. Original room was poor location and minimal storage for clothes so asked to be moved. This happened after staff checked with manager. Seemed as we had booked through Expedia only certain rooms available to us! Bar & restaurant barely open and last orders 8.30pm! Staff not rude but not helpful either. May have to look for different hotel next time.
Comment from Hotel Management
Jan. 31, 2024 by Manager, Hotel Management
We're genuinely sorry to hear about your disappointing experience during your recent stay. Please accept our sincere apologies for the inconvenience with the initial room and the limitations in storage. We appreciate your loyalty as a returning guest, and it's disheartening to learn that this visit fell short of your expectations. We hope to have the opportunity to regain your trust in the future.
by A traveller
Great place to stay
Posted Jan. 27, 2024 on HotelsConvenient location to shops and restaurants. Beds were comfortable and the room was clean. Decor overall a bit dated but adds to the charm. Restaurant food decent, friendly staff and great service. Lots of activities to do around the resort. Fitness center needs new equipment. The treadmills need replacing or at least a tune up
Comment from Hotel Management
Jan. 29, 2024 by Manager, Hotel Management
Thank you for sharing your experience with us! We're pleased to hear that our convenient location, comfortable beds, and clean rooms contributed to a positive stay.We also appreciate your insights regarding the fitness center equipment. We value your feedback, and it helps us enhance our offerings. We hope to welcome you back soon for another enjoyable visit.
by A traveller
Posted Jan. 27, 2024 on Expedia
Nice place. The front desk was good and responsive. The staff was professional. The area and the location are the best because it takes 5 mins to get to everywhere.
Comment from Hotel Management
Jan. 29, 2024 by Manager, Hotel Management
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that our front desk team was responsive and accommodating. It's wonderful to know that you found our staff professional and that our location suited your needs. We appreciate your kind words and look forward to hosting you again when your travels bring you back to the area.
by A traveller
Posted Jan. 24, 2024 on Expedia
lovely property and friendly, helpful staff
Comment from Hotel Management
Jan. 29, 2024 by Manager, Hotel Management
Thank you so much for your kind words! We're delighted to hear that you found our property lovely and our staff friendly and helpful. We look forward to welcoming you back for another enjoyable stay in the future.
by A traveller
Posted Jan. 22, 2024
Comment from Hotel Management
Jan. 23, 2024 by Manager , Hotel Management
Thank you for your positive rating! We hope to welcome you back again soon!
by A traveller
Posted Jan. 22, 2024 on Expedia
This place is very quiet and super clean.
Comment from Hotel Management
Jan. 23, 2024 by Manager, Hotel Management
Thank you for your kind words! Providing a peaceful and clean environment is important to us, and we appreciate your positive feedback. We look forward to welcoming you back!
by A traveller
Posted Jan. 22, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Manager , Hotel Management
We are sorry you were not entirely satisfied with your stay. We hope to have the opportunity to welcome you back for an improved experience.
