Note fondée sur 63 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
28 mars 2019 par Vnod, Gestion de l’hôtel
Dear Guest,
Thank You for Your Comments. We apologize for the Problems that you encountered during Your Last Stay and we Assure You that we will be looking into that. If it is Convenient, we would like to discuss Your Experience Further, So that we Might Learn More about How to Improve Our Property and Service for You and Our Other Guests. Please Feel Free to Contact Us at the Office Number. Thank You for Staying With Us, and We Look Forward to another Chance To Serve You.
Best regards,
Villa Mount Royal Team.
par un voyageur
Publié le 10 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
15 mars 2019 par Vnod, Gestion de l’hôtel
Dear Guest,
Thank you for Taking the Time to Review Our Property, Your Comments are very much Valued. We Appreciate your Comments Regarding Our Customer Service and Ongoing Upgrades. Our Staff are Trained to Provide only the Best in Customer Service, and we are Pleased that you Found Value and Hospitality during Your Stay. Our Commitment to Investing In Our Property Will Continue. We Look Forward to Seeing You on Your Next Trip in Srilanka.
Best regards,
Villa Mount Royal Team.
par un voyageur
Publié le 26 févr. 2019 sur Expedia
La chambre était propre et agréable. Cependant nous etions au rez de chaussée et c'était trés bruyant car le personnel dis cutait face à la cuisine ce qui était très dérangeant. La cuisine a eu des problèmes et le repas a été le pire de notre voyage.
Commentaires de Gestion de l’hôtel
3 mars 2019 par Vnod, Gestion de l’hôtel
Dear Guest,
Thank You for Your Comments. We apologize for the Problems that you encountered during Your Last Stay and we Assure You that we will be looking into Each Point that You Have Made. If it is Convenient, we would like to discuss Your Experience Further, So that we Might Learn More about How to Improve Our Property and Service for You and Our Other Guests. Please Feel Free to Contact Us at the Office Number. Thank You for Staying With Us, and We Look Forward to another Chance To Serve You.
Best regards,
Villa Mount Royal Team.
par un voyageur
Publié le 8 févr. 2019 sur Hotels
Accueil avec un collier de fleurs. Chambre avec vue sur la vallée. Salle de bain moderne et propre. Dinner délicieux préparé par un cuisinier fier de son métier. Remise sur le prix pour avoir réservé par hôtel.com.
Commentaires de Gestion de l’hôtel
10 févr. 2019 par Vnod, Gestion de l’hôtel
DEAR GUEST,
THANK YOU FOR TAKING THE TIME TO REVIEW OUR HOTEL. WE ARE DELIGHTED THAT YOU ENJOYED YOUR STAY WITH US AND WERE HAPPY WITH ALL OUR FACILITIES AND AMENITIES. WE ARE ESSENTIALLY A BOUTIQUE HOTEL AND WE OFFER A VERY GOOD VALUE FOR MONEY IN TERMS OF WHAT WE OFFER IN THE ROOMS AND SERVICES AND FOOD. WE DO HOPE YOU WILL VISIT US AGAIN SOON.
BEST WISHES,
VILLA MOUNT ROYAL TEAM,
par G. de France
tres belles prestations, service un peu jeune
Publié le 10 mars 2017 sur Hotelschambres très propres et agréables, l'établissement est neuf et le personnel en prend soin. le seul bémol est dans l'attitude un peu trop prévenante des employés, tellement présents qu'ils en deviennent un peu gênants, mais ça part d'une vraie envie de bien faire. le billard en haut est sympa quand il pleut...
Commentaires de Gestion de l’hôtel
19 mars 2017
DEAR GUEST,
THANK YOU FOR TAKING THE TIME TO REVIEW OUR HOTEL. WE ARE DELIGHTED THAT YOU ENJOYED YOUR STAY WITH US AND WERE HAPPY WITH ALL OUR FACILITIES AND AMENITIES. WE ARE ESSENTIALLY A BOUTIQUE HOTEL AND WE OFFER A VERY GOOD VALUE FOR MONEY IN TERMS OF WHAT WE OFFER IN THE ROOMS AND SERVICES AND FOOD. WE DO HOPE YOU WILL VISIT US AGAIN SOON.
BEST WISHES,
VILLA MOUNT ROYAL TEAM,
par un voyageur
Publié le 7 avr. 2023 sur Expedia
The room was large, as was the shower area. The shower was pretty amazing and had good water pressure. There was good space for parking.
We think the place might be pretty new and suffering from a few teething problems. We arrived around 7.30pm and had to ask for towels, toilet roll and a hairdryer. The tv didn’t have any clear channels and wifi was patchy. The bathroom could also have been a little but cleaner.
However, the manager and his assistant were very friendly and polite. As we left very early (approx 5.30am) in the morning, we can’t comment on other amenities or the breakfast. The manager did try and offer tea and something to eat before we went but we didn’t want to impose as it was so early. We appreciated the offer though.
It's a large building with 6 rooms, and so quite quiet. We may well have caught them on an off day.
par un voyageur
Hyggeligt
Publié le 11 févr. 2020 sur HotelsSuper søde skønt sted. Hyggeligt
Commentaires de Gestion de l’hôtel
15 févr. 2020 par Vnod, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to review our Property, Your comments are very much Valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to Investing In our Property will continue. We look forward to seeing you on your next trip in Srilanka.
Best regards,
Villa Mount Royal Team.
par un voyageur
Publié le 30 janv. 2020 sur Expedia
Quiet, well-run, super clean. The breakfast was disappointing, though, and they wanted to charge us USD5 for a cappuccino - no thanks! We were spoiled by the excellent food in Sri Lanka.
Commentaires de Gestion de l’hôtel
31 janv. 2020 par Vnod, Gestion de l’hôtel
Dear Guest,
We want to sincerely apologize for your negative experience in our Hotel. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call or you can also email us and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best regards,
Villa Mount Royal Team.
par un voyageur de Oslo
Publié le 18 janv. 2020 sur Expedia
We had a great time here. It was quiet, well furnished and the food was lovely. They had a very personal service and we were followed up all the time. They also helped us to find a tuk tuk. In addition, we could decide when we wished to have breakfast or dinner and what we wished to eat from the menu.The location is lovely: you see the beautiful tea plantations.
The owner was very helpful and he followed us and helped at the train station.
Highly recommended. We are definitely coming back!
Commentaires de Gestion de l’hôtel
25 janv. 2020 par Vnod, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to review our Property, Your comments are very much Valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to Investing In our Property will continue. We look forward to seeing you on your next trip in Srilanka.
Best regards,
Villa Mount Royal Team.
par un voyageur
Publié le 2 janv. 2020 sur Expedia
Nice location in the hills with the best shower ever! Clean & spacious with nice staff
Commentaires de Gestion de l’hôtel
12 janv. 2020 par Vnod, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to review our Property, Your comments are very much Valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to Investing In our Property will continue. We look forward to seeing you on your next trip in Srilanka.
Best regards,
Villa Mount Royal Team.
