Ratings based on 906 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 11, 2023 on Hotels
Comment from Hotel Management
Sep. 16, 2023 by Maria R// reception, Hotel Management
Dear Fransico, Thank you for your wonderful review! We are delighted to seethat you enjoyed your stay. We hope to see you again.
by A traveller
Posted Sep. 11, 2023 on Expedia
Parking was quite difficult due to the Sunday afternoon staff failing to give us a parking garage map and good instructions on how to access the city garage we needed to park in. There is no drive up to unload bags . Not good for handicapped. You have to find the city garage, park in the designated Hotel Odeon spots. Make sure you park in P09 area or you have a big distance to travel by foot through the garage to the elevator. We spent an hour trying to park our car. Mark was the saving grace on the evening front desk. He took off the parking charge for all the inconvenience.
Comment from Hotel Management
Sep. 16, 2023 by Maria R // Hotel Odeon, Hotel Management
Dear Virginia, Thank you for your feedback. We apologize for any inconvenience caused by the parking. We understand that it can be difficult, which is why we strive to provide accurate and up-to-date information to our guests on our website. We apologize if there was any confusion or miscommunication in this regard. We appreciate your feedback and will take it into consideration as we continuously improve our services. Thank you for taking the time to praise our colleague, we greatly appreciate your kind words.
by A traveller
Posted Aug. 11, 2023 on Expedia
The staff gave me wrong room and unwilling to apologise or show any respect for the mess they created. Although they refund me but the attitude lack any empathy or willingness to fix the issues.
Comment from Hotel Management
Aug. 12, 2023 by Julie // Hotel Odeon, Hotel Management
Dear Kong Keung Louis, Thank you very much for your feedback. We are sorry to hear that you did not enjoy your experience with us. We are fully aware that a mistake happened at your checkin, and we did our very best to solve the issue by offering another upgraded room, a compensation and a refund. We are sorry that you felt, we didn't meet you with empathy og willingness to fix the issue, this is never the service we strive to give our guests. We would like to ask to you elaborate further on the issue you have faced while staying here, for us to improve. Please do not hesitate to contact us directly, in order to discuss this. We wish you a pleasant day. Best regards, Julie // Reception, Hotel Odeon
by A traveller
Posted Aug. 8, 2023 on Hotels
Comment from Hotel Management
Aug. 12, 2023 by Julie // Hotel Odeon, Hotel Management
Dear Roland, Thank you for your wonderful score! It's great to know that everything met your expectations and that you had a great experience with us. We look forward to welcoming you back for another fantastic stay. Best regards, Julie // reception
by A traveller
Posted Jul. 27, 2023 on Expedia
Convenience, cleanlingness
Comment from Hotel Management
Aug. 3, 2023 by Receptionen, Hotel Management
Hi Bret, Thank you so much for taking the time to give us feedback, it is very appreciated. We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back!
by A traveller
Posted Jul. 17, 2023 on Expedia
by A traveller
Posted Jul. 15, 2023 on Expedia
We had a lovely stay and would absolutely recommend to any traveler to Odense.
Comment from Hotel Management
Jul. 15, 2023 by Best regards, Josephine // reception , Hotel Management
Dear Sarah, Thank you for your kind feedback. We are thrilled to hear that you would recommend us for other travelsers. Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience.
by A traveller
Posted Jun. 30, 2023 on Expedia
This was the ninth of ten accommodations we stayed in during our trip to Scandinavia and it was clearly the best one among those. Our room was spacious, had air conditioning, and was quiet. Definitely the best sleep of our trip.The breakfast buffet offered fewer choices than some of the other hotels, but everything was offered was high quality. The dining area was spacious and comfortable. The hotel is located right on the central walkable shopping zone and is very close to the historic Hans Christian Andersen neighborhood and fairy tale park. The staff were very helpful and responsive. Highly recommended.
Comment from Hotel Management
Jul. 2, 2023 by Josephine // Hotel Odeon, Hotel Management
Dear Scott,Thank you so much for taking your time and leaving us a great review. We hope to welcome you again should you be in Odense. Have a great Sunday.
by A traveller
Posted Jun. 27, 2023 on Expedia
Nice hotel with tasty breakfast and pleasant staff. Parking is extra and located in a parkade a short walk (1-2 minutes) from the hotel. Good quiet location, not many restaurants nearby but plenty within a 10-15 minute walk.
Comment from Hotel Management
Jun. 27, 2023 by Cecilie S., Hotel Management
Hello JustynaThank you for the nice review, we appreciate it. We hope we can welcome you back another time. Best regards Cecilie, Hotel Odeon
by A traveller
Posted Jun. 2, 2023 on Expedia
Modern hotel. Convenient parking with very close and easy hotel entrance. Very comfortable room.
Comment from Hotel Management
Jun. 2, 2023 by Receptionen, Hotel Management
Hello JohnThank you very much for the kind review, we appreciate it. We hope to welcome you back another time. Best regards Mark, Hotel Odeon
