Ratings based on 258 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024
by A traveller
Posted Jan. 26, 2024 on Expedia
-
by A traveller
Posted Jan. 25, 2024 on Expedia
This is such a nice place to stay. In a quiet neighborhood and spacious room.
You would need a car to get around.
Made sure I was looked after from recommending car rental places to restaurants. Made me feel like home.
They also pick you up from and drop off to airport for free when you rent the vehicle from ocean drive (which is better price than most out there).
Contact them through WhatsApp is very easy as well.
by A traveller
Great staff
Posted Jan. 25, 2024 on HotelsStrange smell in the room. The staff very great helping us as our bag didnt arrive so they drove me to a local shop to buy toiletries
Pool area very nice and relaxing.
by A traveller
Posted Jan. 24, 2024 on Hotels
Front desk was so friendly and helpful!!
by A traveller
Posted Jan. 16, 2024 on Expedia
It could have been explain what we had in the hotel for example we didn’t know they had a kitchen to use . We didn’t know we had to ask for beach towel everyday . The room didn’t have paper towel , or water was provided . So we would have known before arriving ..
Comment from Hotel Management
Jan. 16, 2024 by Juanedu, Hotel Management
Hello Fatima,We are sorry to hear you didn't have a good experience, we always strive to provide a good service.In response to your concerns, we recently underwent a transition in our housekeeping staff, leading to some unintended miscommunications. Please accept our apologies for any inconvenience this may have caused, particularly in the case of the beach towels. We have addressed this internally to ensure a smoother and more consistent service moving forward. Regarding the room amenities, we make every effort to provide accurate information on the travel websites. The specific room type you booked, the Economy Double Room, is the only one without a kitchen, as indicated in the description. We appreciate your feedback and will review our online information to ensure clarity for future guests. We didn't understand the part about not proving water, because we do. We genuinely apologize any lapses in our service that may have affected your stay, and we are committed to learning from this experience to enhance our overall guest satisfaction. Your feedback is invaluable to us, and we hope for the opportunity to welcome you back and provide the positive experience you deserve.Kind regards,Juanedu Team
by A traveller
Posted Jan. 13, 2024 on Expedia
Very clean and quiet, friendly staff! Great and modern room.
Comment from Hotel Management
Jan. 13, 2024 by Juanedu Team, Hotel Management
Hello Mark,Thank you for your review, we highly appreciate it!
by A traveller
Posted Jan. 9, 2024 on Expedia
Amazing staff and very clean property.
Quiet and peaceful
Comment from Hotel Management
Jan. 10, 2024 by Juanedu Team, Hotel Management
Hello Darryl,Thank you for your review. We highly appreciate it!
by A traveller
Posted Jan. 6, 2024 on Expedia
by A traveller
Posted Jan. 6, 2024 on Expedia
Abby was so helpful with check in and car rental. The pool area is lovely and it’s great to have a fridge & kitchen .
Comment from Hotel Management
Jan. 10, 2024 by Juanedu Team, Hotel Management
Hello Susan,Thank you for your review. We highly appreciate it!
