Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 janv. 2023 sur Expedia
Pas plus que ça
Commentaires de Gestion de l’hôtel
11 janv. 2023 par Hotel Management, Gestion de l’hôtel
Dear Alain, Thank you for sharing your experience. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
par un voyageur
Publié le 26 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Hotel Management , Gestion de l’hôtel
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 26 mars 2019 sur Expedia
C’est loin d’être un déjeuner continental car qu’il y a seulement muffin, barre tendre, café et gruau.
Pas de lait, du coffe mate seulement
Aucun fruit
Commentaires de Gestion de l’hôtel
27 mars 2019 par Hotel Management, Gestion de l’hôtel
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future.
Sincerely,
Hotel Management
par un voyageur
Publié le 18 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Hotel Management , Gestion de l’hôtel
We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit.
Sincerely,
Hotel Management
par un voyageur
Shame
Publié le 19 févr. 2024 sur HotelsDog feces on the floor buy the bed ..bugs on the wall room was so piss had to check out early
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear John, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
par un voyageur
Publié le 18 févr. 2024 sur Expedia
It was a good place to stay
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Bobby, It was a pleasure reading your fantastic review of Extended Stay America for your visit to the city. We strive to provide our guests with outstanding hospitality, and your compliments for the team serve as an encouragement to all of us. Thank you for your trust, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management
par un voyageur
Publié le 18 févr. 2024 sur Expedia
found german roaches in the room in 3 different areas; kids hollering, couple arguing, and kids running in the hall
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear KRISTIN, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Further, we have shared your remarks with our housekeeping and pest control team for review and quick action. Also, we regret the noise disturbance caused. Our front desk team can handle these problems when you inform them about and improve your time with us. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Hotel is in desperate need of remodeling everything there is out dated.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Pierre, Thank you for your feedback regarding the current state of our hotel. We understand your concerns about the need for remodeling and updating our facilities. Your input is invaluable to us as we strive to enhance our guests' experience. We are continuously evaluating opportunities for improvement, including potential renovations, to ensure that our accommodations meet the expectations of our valued guests. We appreciate your patience and understanding as we work towards creating a more modern and comfortable environment for all our visitors. We hope you will give us another chance for an improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 12 févr. 2024 sur Expedia
The hallway has a food odor and some remaining of food on the carpets, in my room the refrigerator and the microwave ware very old and rusted, on top of that there were several roaches in the bed and nightstand, the checkout was not appropriate.
The bathroom hasn't enough shampoo and conditioner supplies.
It's noisy at night, after midnight someone were banging the door for a while.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Ricardo, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is concerning, and we take it seriously. We have addressed the issues with our housekeeping and maintenance teams to ensure thorough cleanliness and maintenance throughout the property. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Was ok
Commentaires de Gestion de l’hôtel
7 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Carey, Thank you for being our guest and taking the time to share your feedback. We are glad you had a pleasant stay and enjoyed all that we offer at our Extended Stay America. It was a pleasure to have you as our guest, and we hope you are already planning another visit.Sincerely,Hotel Management
