Ratings based on 893 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Hard Rock Customer Service, Hotel Management
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We look forward to welcoming you to the Hard Rock Hotel soon!
by A traveller
Rooms need an update
Posted Jan. 29, 2024 on HotelsFor the price this hotel is on the average side. Focusing on the room, the amenities provided had been used, there were water stains on the wallpaper next to the sink area, chipped skirting boards, the room over all looked outdated and needed a refresh. The restaurants and shops and bars are overpriced but that is to be expected with the type of hotel.
The check in and text service was very efficient.
Comment from Hotel Management
Jan. 30, 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We sincerely apologize for the inconveniences you experienced while staying with us. This is not up to our standards here at Hard Rock. Your comments have been shared with the appropriate departments so that they may be addressed.
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
by A traveller
Little dissapointing for a premium hotel.
Posted Jan. 19, 2024 on HotelsStandard small size room. Dusting in places but otherwise ok. Had a flat roof with very little other view out the window and workers on the roof first thing in the morning....not a very pleasant way to wake when you open the curtains to some strangers outside looking in.
Convient for the parks and the express passes were a bonus.....otherwise not worth the price tag at all.
Comment from Hotel Management
Jan. 30, 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We sincerely apologize for the inconveniences you experienced while staying with us. This is not up to our standards here at Hard Rock. Your comments have been shared with the appropriate departments so that they may be addressed.
by A traveller
Posted Jan. 9, 2024 on Hotels
Comment from Hotel Management
Jan. 11, 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
by A traveller
Posted Jan. 9, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
by A traveller
Posted Jan. 9, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Hard Rock Customer Service, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon!
by A traveller
Love this place
Posted Jan. 8, 2024 on HotelsLoved it! All staff were very friendly! Super clean hotel.
Comment from Hotel Management
Jan. 9, 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thank you for your rockin' review. We look forward to welcoming you back to the Hard Rock Hotel soon
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Hard Rock Hotel at Universal Orlando, Hotel Management
Thanks for the Rockin’ rating!
