Note fondée sur 498 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Best Western Oswego Hotel, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Oswego Hotel
par un voyageur
Publié le 18 juin 2024 sur Expedia
Property was close to familly.
I didn't like the carpet. It looked nice when we came in the room but my feet were black from walking in the room. It was so dirty I had to wear my shoes after my shower.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Best Western Oswego, IL, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments, as they help us to improve our services.We are glad to hear that our location was convenient for you. However, we are very sorry to learn about the cleanliness issue with the carpet in your room. This is certainly not the standard we aim to uphold, and we apologize for the inconvenience you experienced.Please be assured that we will address this matter with our housekeeping team to ensure that all carpets are thoroughly cleaned and maintained to prevent this from happening in the future.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience. If there is anything specific we can do to make your next stay more enjoyable, please feel free to reach out to us directly.Best regards,
par un voyageur
Publié le 17 juin 2024 sur Expedia
All the workers are nice ran into issue had to leave some luggage behind they took care of it for me! Will recommend kid friendly and nice are!
Commentaires de Gestion de l’hôtel
21 juin 2024 par Best Western Oswego, IL, Gestion de l’hôtel
Thank you for your feedback regarding your recent stay. We're glad to hear that you found our team to be nice and accommodating, especially when you had to leave some luggage behind. It's also great to know that you found our hotel kid-friendly and enjoyed the surrounding area.We appreciate your recommendation and hope to welcome you back soon.Best regards,
par un voyageur
Publié le 14 juin 2024 sur Expedia
Was a nice property, nothing extra special but more importantly nothing bad. Area was safe. Only issue was that their access cards to hotel and rooms would deactivate every single day. So after a day of being out doing things, you couldnt come back and go back to your room you had to go back to the front desk and get your cards reactivated. They tried saying it sometimes happens if you put the card next to your phone and then the next day it was if you put it near other cards. Didnt matter where the cards were kept. Total BS. Staff was nice about it but it was very annoying.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Best Western Oswego Hotel, Gestion de l’hôtel
Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you found our property to be nice and located in a safe area.We sincerely apologize for the inconvenience you experienced with the access cards during your stay. We understand how frustrating it must have been to repeatedly visit the front desk for reactivation. While it is true that electronic key cards can sometimes be deactivated by magnetic fields from phones or other cards, it seems in your case, the issue was more persistent. We will investigate this matter further to ensure a smoother experience for our future guests.We appreciate your understanding and patience, and we are pleased to hear that our staff treated you well despite the inconvenience. Your feedback helps us improve, and we hope to offer you a more seamless stay in the future.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back.Best regards,
par un voyageur
Everything was perfect as always.
Publié le 5 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
6 juin 2024 par Best Western Oswego Hotel, Gestion de l’hôtel
Thank you for your perfect rating and kind words! We are delighted to know that your stay was enjoyable and met your expectations once again. Your continued support means a lot to us, and we look forward to welcoming you back soon.Best regards,
par un voyageur
Publié le 4 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2024 par Best Western Oswego Hotel, Gestion de l’hôtel
Thank you for taking the time to rate us with a perfect score! We're thrilled to know that you had an excellent experience during your stay. Your satisfaction is our top priority.We hope to welcome you back soon!
par un voyageur de Lowell
Publié le 2 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Best Western Oswego Hotel, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Oswego Hotel
par un voyageur de SANDY
Publié le 1 juin 2024 sur Expedia
Staff was helpful courteous and efficient. I’d stay there again!
Commentaires de Gestion de l’hôtel
3 juin 2024 par Best Western Oswego Hotel, Gestion de l’hôtel
Thank you for sharing your feedback! We're delighted to hear that our staff was helpful, courteous, and efficient during your stay. Your kind words motivate us to keep providing excellent service. We look forward to welcoming you back again soon!Best regards,
par un voyageur
Publié le 31 mai 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Best Western Oswego Hotel, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Oswego Hotel
par un voyageur
Publié le 30 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Best Western Oswego Hotel, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Oswego Hotel
