Note fondée sur 590 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montréal
Publié le 21 août 2023 sur Expedia
Hôtel bien situé, juste dommage que la piscine n’est pas de terrasse
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Great stay , great location!!
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Sarah Crawford - Assistant General Manager, Gestion de l’hôtel
Dear Jessica,Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for rating your stay with us so highly and for your kind words regarding your stay. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.
par un voyageur
Publié le 8 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Eboney Johnson Front Office Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Very nice heated pool, hot tub, and even a sauna! Comfortable beds too. We had a nice time here.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Eboney Johnson Front Office Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. I'm very happy to hear that you enjoyed the pool amenities as well as our beds! Come see us again soon!On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.
par un voyageur
Worst experience at a hotel ever
Publié le 2 févr. 2024 sur HotelsHorrendous
Hockey team took over hotel. I used to be a server across the street and did room service to this hotel so I know this has been going on for over 30yrs. No towels. No room in pool no where to sit at meals. Kids running up and down stairs (our room was under stairs, we were “upgraded from our quieter suite to single room with spa tub which we have at home along with large hot tub so not impressed) also our room was next to ice machine and elevator. We had to unplug phone due to prank calls. We received 20,000 bonus points as compensation but honestly I should’ve gone with financial compensation because I will never stay again. Hotel has no respect for other guests. If there was an option for zero stars I would’ve chosen that. I felt bad for staff. Hotel should refuse to allow booking to groups that refuse to control or supervise their children and respect other guests. I just lost my mother and this was our anniversary escape. I checked out a day early wasting a days cost. I will NEVER waste another penny at a best western again. Should’ve taken the refund I am kicking myself. Why did I take worthless points?
par un voyageur
Publié le 18 janv. 2024 sur Expedia
Very nice
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Eboney Johnson Front Office Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.
par un voyageur
Small town hospitality
Publié le 10 janv. 2024 sur HotelsThe hotel is not new, but appears well kept and clean. Not fancy but nice. Staff is very pleasant and efficient. View of the river was great even in the winter.
A very nice place to stay.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Eboney Johnson Front Office Manager, Gestion de l’hôtel
Hi Erin!Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for your kind words regarding our hotel, as well as the friendly staff and the great view from your room. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Very clean and beautiful are. All rooms are river view and the staff was very nice
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Eboney Johnson Front Office Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.
par un voyageur
Publié le 19 déc. 2023 sur Expedia
I stayed for 3 nights and room wasn’t cleaned once the entire stay. Hotel restaurant dinner was one of the worst dinners ever!
Commentaires de Gestion de l’hôtel
20 déc. 2023 par Eboney Johnson Front Office Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for the inconveniences you experienced during your stay. From the survey it seems that you were extremely dissatisfied with the lack of housekeeping during your stay. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 16 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 déc. 2023 par Eboney Johnson Front Office Manager, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.
