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Best Western Plus Ottawa City Centre

3.0 star property
3-star hotel near Carleton University

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Photo gallery for Best Western Plus Ottawa City Centre

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)
Exterior
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Place, Ottawa Hospital Civic Campus
    ‪15 min walk‬
  • Place, Commissioners Park
    ‪4 min drive‬
  • Place, Canada Agriculture and Food Museum
    ‪4 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(130 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(64 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(34 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

Queen Room

  • Sleeps 2

Two Queen Room

  • Sleeps 4

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

9.6 out of 10
Exceptional
(24 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

9.8 out of 10
Exceptional
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

King Room with Kitchenette

  • Sleeps 2

Two Queen Room with Kitchenette

  • Sleeps 4

King Studio with Kitchen

  • Sleeps 2

View all photos for King Room with Fireplace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Room with Fireplace

  • Sleeps 2

Two Queen Suite with Kitchen

  • Sleeps 4

Two Double Room

  • Sleeps 4

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About the area

Ottawa

City center stay.Your stay at this Civic Hospital - Experimental Farm - Central Park hotel places you within 2 miles (3 km) of Ottawa Hospital Civic Campus and Commissioners Park. Canada Agriculture and Food Museum and Dominion Arboretum are also within 2 miles (3 km).

What's nearby

  • Ottawa Hospital Civic Campus - 15 min walk - 1.3 km
  • Fairmont Dog Park - 3 min drive - 3.0 km
  • Commissioners Park - 4 min drive - 3.7 km
  • Canada Agriculture and Food Museum - 4 min drive - 1.9 km
  • Dominion Arboretum - 4 min drive - 1.9 km

Getting around

  • Carling Station - 6 min drive
  • Ottawa Station - 11 min drive
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • ‪Tim Hortons - ‬15 min walk
  • ‪Bowman's Bar and Grill - ‬5 min walk
  • ‪Second Cup Café - ‬16 min walk
  • ‪川满居 SPICYMAN - ‬8 min walk
  • ‪Civic Hospital Cafeteria - ‬16 min walk

About this property

Best Western Plus Ottawa City Centre

3-star hotel near Carleton University
Best Western Plus Ottawa City Centre offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1195 square feet (111 square meters) and includes a conference center. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Ottawa City Centre. Self parking is free.

This 3-star Ottawa hotel is smoke free.

  • 121 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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  • Free WiFi
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includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekday full breakfast available 7:00 AM to noon for a fee: CAD 10 to 20 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10 to 20 for adults, and CAD 5 to 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open June 20 and close September 02.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 1143 reviews
Rating 8 - Good. 335 out of 1143 reviews
Rating 6 - Okay. 118 out of 1143 reviews
Rating 4 - Poor. 44 out of 1143 reviews
Rating 2 - Terrible. 46 out of 1143 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexander

Stayed 1 night in Dec 2025

10/10 Excellent

Janie

Stayed 2 nights in Dec 2025

10/10 Excellent

Barry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2025

10/10 Excellent

Sudhakara

Liked: Cleanliness, staff & service, amenities
All three are good!
Stayed 1 night in Dec 2025

8/10 Good

elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, clean, friendly staff, large room with mini fridge and microwave. Got a kettle from frontdesk. Coffee in lobby is good
Stayed 1 night in Dec 2025

8/10 Good

Bita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and professional staff
Stayed 1 night in Dec 2025

4/10 Poor

Carla

Stayed 1 night in Sep 2025

8/10 Good

Martin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Very clean. Staff very accommodating. They called when the room was ready before 4 pm. Restaurant good. Cons: Not extremely quiet. The doors slam shut. The TV is only streaming and often was just the circle of frustration! Would prefer regular satelllite with many stations to chill on.
Stayed 1 night in Dec 2025

10/10 Excellent

Donna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very quiet and comfortable. This is our second stay and will stay there again
Stayed 1 night in Dec 2025

8/10 Good

Sandra

Stayed 1 night in Dec 2025

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like to stay at Best Western because they usually have an included breakfast buffet, but this location does not have an included breakfast. For me, this is the only downside to this Best Western. It was convenient to visit my daughter, who is only a 5 minute drive away, hence the choice of this Best Western. For my next visit to Ottawa I will choose a hotel with an included breakfast.
Stayed 3 nights in Dec 2025

8/10 Good

Amanda, Ingleside

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable and clean. The check-in was a bit slow but we got our room and had a good stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent and room was too.
Stayed 1 night in Dec 2025

10/10 Excellent

Brigitte

Liked: Property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Audrey

Stayed 1 night in Dec 2025

8/10 Good

Debbie

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was lovely and clean, but there is no tv. You have to stream and nothing would come in. The night before a medical appointment we needed to be just be able to chill and watch tv. Really disappointing.
Stayed 1 night in Dec 2025

10/10 Excellent

Didi, Kelowna

Stayed 1 night in Nov 2025

10/10 Excellent

EDWARD

Stayed 2 nights in Dec 2025

10/10 Excellent

Sami, Woodbridge

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, good accommodations, central to everywhere
Stayed 5 nights in Nov 2025

6/10 Okay

Sherry-Anne

Stayed 1 night in Nov 2025

8/10 Good

Sandrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Andrea

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very loud. Could hear the cell phones in room next door and the hallways were exceptionally loud and echoed.
Stayed 2 nights in Nov 2025

8/10 Good

Saige, Jackson

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Polite staff. Room clean and spacious. Comfortable stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

ELIZABETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this location a few times, and never disappointed. Staff is always friendly and accommodating. This time, they actually called my room to make sure everything was good with the room! A pleasant surprise. Rooms are always clean...beds are comfy. I've never tried their breakfast so i can't comment on that. Highly recommend this location
Stayed 1 night in Nov 2025

8/10 Good

Domenic

Stayed 1 night in Nov 2025