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Chateau Cartier Hotel & Resort, an Ascend Collection Resort

4.5 star property
4.5-star luxury hotel near Kōena Spa

Choose dates to view prices

Photo gallery for Chateau Cartier Hotel & Resort, an Ascend Collection Resort

Body treatments, hot stone massages, deep-tissue massages
Golf
Dining
Lobby
Body treatments, hot stone massages, deep-tissue massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1170 Chemin d'Aylmer, Gatineau, QC, J9H7L3
  • Place, Kōena Spa
    ‪1 min walk‬
  • Place, Casino du Lac Leamy
    ‪12 min drive‬
  • Place, Parliament Hill
    ‪13 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(39 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(37 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(37 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(15 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade)

9.4 out of 10
Exceptional
(22 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Gatineau

Aylmer stay.With a stay at this Aylmer hotel, you'll be within half a mile (1 km) of Kōena Spa and 6 miles (10 km) of Rideau Canal. Ottawa Hospital Civic Campus and Canadian War Museum are also within 6 miles (10 km).

What's nearby

  • Kōena Spa - 1 min walk - 0.0 km
  • Rideau Canal - 10 min drive - 6.7 km
  • Casino du Lac Leamy - 12 min drive - 7.3 km
  • Parliament Hill - 13 min drive - 7.8 km
  • University of Ottawa - 15 min drive - 8.5 km

Getting around

  • Pimisi Station - 8 min drive
  • Ottawa Station - 21 min drive
  • Ottawa International Airport (YOW) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪Dinty Moore's - ‬3 min drive
  • ‪Maison Oddo - ‬4 min drive
  • ‪Starbucks - ‬6 min drive
  • ‪Benny&Co - ‬5 min drive

About this property

Chateau Cartier Hotel & Resort, an Ascend Collection Resort

4.5-star luxury hotel near Kōena Spa
Chateau Cartier Hotel & Resort, an Ascend Collection Resort offers its guests a full-service spa, a golf course, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 17997 square feet (1672 square meters) and includes a conference center. Spa services, a terrace, and multilingual staff are also featured at the luxury Chateau Cartier Hotel & Resort, an Ascend Collection Resort. Self parking is free.

This 4.5-star Gatineau hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 17997 sq ft of conference space
  • 1672 sq m of conference space
  • Built in 1990
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Chateau Cartier Hotel & Resort, an Ascend Collection Resort offers 125 accommodations with laptop-compatible safes and safes. 42-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Gatineau hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Koena Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: CAD 10 to 30 for adults and CAD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Piano

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LCD TV with premium channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10.00 to 30.00 for adults, and CAD 10.00 to 30.00 for children
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Property Registration Number 517613, 2026-08-31

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Gatineau-Ottawa
Doubletree Hilton Gatineau-Ottawa
Doubletree Hilton Hotel Gatineau-Ottawa
Hilton Gatineau-Ottawa
DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec
Doubletree Hilton Gatineau-Ottawa Hotel

Chateau Cartier Hotel & Resort, an Ascend Collection Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 664 out of 1225 reviews
Rating 8 - Good. 304 out of 1225 reviews
Rating 6 - Okay. 144 out of 1225 reviews
Rating 4 - Poor. 58 out of 1225 reviews
Rating 2 - Terrible. 55 out of 1225 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Sherif

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. I have received a professional and courteous check-in and checkout. The staff met around is also friendly and professional. The beds and sheets were clean and spotless. The bathroom is clean as well. The only thing is the room floor and the support chairs were not clean as I expected. Maybe give the cleaning staff more time and be aware that it takes effort. I did not want to lower the rating because of all the other positive things done. All the best
Stayed 2 nights in Oct 2025

8/10 Good

Liz

Liked: Cleanliness, property conditions & facilities
Excellent meal in Ono restaurant, clean & pleasant room, Koena Spa wonderful. Staff knowledge of services and communication lacking.
Stayed 1 night in Oct 2025

10/10 Excellent

Kiana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly and helpful staff, restaurants for dinner (Ono and Kato) were great but service was very slow for breakfast at Ono, as well as being overpriced for the options offered. Would go back to enjoy the spa and a relaxing vacation! Rooms were very clean and well maintained.
Stayed 3 nights in Oct 2025

2/10 Terrible

Shelley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our stay didn't quite meet expectations. Some notable issues included old and worn-out window curtains, lack of cleaning service, and an outdated bathtub that was clogged, resulting in slow drainage. Given these issues, I'd advise families with kids to explore other options.
Stayed 2 nights in Oct 2025

8/10 Good

Kyle, Dunrobin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, room was spacious, clean and comfortable. Felt safe and was quiet. The only complaint was the bathtub mat was peeling off and it drained very slowly. Other than that really enjoyed our stay, would definitely come back.
Stayed 2 nights in Oct 2025

10/10 Excellent

Josee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Oct 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Debra

Stayed 1 night in Sep 2025

10/10 Excellent

yu fung

Liked: Cleanliness, amenities, property conditions & facilities
_
Stayed 2 nights in Oct 2025

10/10 Excellent

Meena

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I love our room and the view was amazing. However, a mini fridge was missing and the water in the sink was slow to drain. It looks like it was clogged. Staff was great and was room clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Ian, Ottawa

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a nice view of the spa and golf course. King bed with living room made for lots of space.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sabine

Stayed 2 nights in Sep 2025

10/10 Excellent

Nono

Stayed 1 night in Oct 2025

10/10 Excellent

Areej

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 4 nights in Sep 2025

6/10 Okay

Carlos

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The double queen suite was large, but bathroom was quite small and don't get me talking about the tiny fridge tucked inside the closet! Overall the stay was comfortable, however, the floor was not clean, we noticed a lot of white hair beneath the fixed furtniture, making us believe a lite sweep is barely done after each guest. The bathroom was rather small and dated, with a broken clothing string, and no ceiling fan.
Stayed 2 nights in Oct 2025

6/10 Okay

Andrea

Given an early check-in which was nice but the room had not been cleaned in months based I the spider webs and dust bunnies on the wood floor & walls. I was given another room which also had not been cleaned. After complaining - twice now - was told our room would be “refreshed” after I left to get to the spa. Would have preferred to have waited on a clean room over going through this.
Stayed 1 night in Oct 2025

10/10 Excellent

Wei

Stayed 3 nights in Oct 2025

10/10 Excellent

Dyan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Debra, Pembroke

Business traveller
Disliked: Amenities
Was woken up at 9:45am to loud drilling noise coming from the wall in the room next to me, which was on going for over a hour!! Not very professional for a 4 star hotel!!! Bed and pillows also extremely uncomfortable. Would NOT RECOMMEND THIS HOTEL!!!
Stayed 1 night in Oct 2025

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2025

10/10 Excellent

Fidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ultimate vacation i was looking for.. with the suite room & Koena Spa, you can't wish for anything more! I loved everything about this hotel to be honest :)
Stayed 2 nights in Oct 2025

10/10 Excellent

Jacques

Stayed 1 night in Sep 2025