Ratings based on 930 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Expedia
The spa is fantastic, the rooms were big and clean
Comment from Hotel Management
Feb. 12, 2024 by Reservations Team, Hotel Management
Dear Erin, Thank you for your review and for letting us know about your pleasant stay. We are glad that you had the chance to enjoy Koena Spa and we hope to have the pleasure of welcoming you soon again.
by A traveller
Posted Feb. 1, 2024 on Expedia
The service was amazing. Gym facilities were beyond my expectations. Multiple equipment for any workout. Food is delicious. The spa was relaxing and enjoyable.
Comment from Hotel Management
Feb. 12, 2024 by Reservations Team, Hotel Management
Dear Tarace, Thank you for your review and for letting us know about your pleasant stay. We are glad that you enjoyed the gym, Koena Spa and our restaurants. We hope to have the pleasure of welcoming you soon again.
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 12, 2024 by Reservations Team, Hotel Management
Dear Lise, Thank you for your review and for letting us know about your stay. We are glad that you had the opportunity to enjoy all that our property has to offer! We hope to have the pleasure of welcoming you soon again.
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 12, 2024 by Reservations Team, Hotel Management
Dear Corey, Thank you for your review and for letting us know about your pleasant stay. We hope to have the pleasure of welcoming you soon again.
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Feb. 12, 2024 by Reservations Team, Hotel Management
Dear Bonita, Thank you for your review and for letting us know about your pleasant stay. We hope to have the pleasure of welcoming you soon again.
by A traveller
Posted Jan. 29, 2024 on Expedia
Coffee at Ono was terrible. The barrel sauna at the spa was falling apart. The water dispenser at the spa was filthy. Otherwise fantastic.
Comment from Hotel Management
Jan. 29, 2024 by Reservations Team, Hotel Management
Dear Kristina, Thank you for your review and for letting us know about your pleasant stay, and for your feedback regarding the coffee at ONO and the spa. We are glad that you ejoyed our hotel! We hope to have the pleasure of welcoming you soon again.
by A traveller
Posted Jan. 22, 2024 on Expedia
My family and I stayed here and were looking forward to using the pool and hot tub, but were surprised at check in when told there would be an additional fee of $35 for use of the pool/hot tub, as it is owned by a separate spa business. For $225 a night, my thoughts were it should have been included. The room was recentley renovated, but was easily notable that it was a quick job, the mirror was worn and used in the bathroom room, mold of dirty grout lines in the shower, and dips in the floating floor, and for some strange reason , no boot tray which resulted in contanct wet floors at the entrance. Not worth the money, unfortunate as this used to be a very nice place to stay.
Comment from Hotel Management
Feb. 14, 2024 by RESERVATIONS TEAM, Hotel Management
Dear Christopher,Thank you for taking the time to tell us about your experience. Your comments will help us do the improvements on where we were short on meeting your expectations.Once again, thank you for your feedback.Regards
by A traveller
Posted Jan. 20, 2024 on Expedia
The location is great and offers a lot amenities. However, the room was 'soulless' and not that clean. The shower tap came off in my hand and the room was not tidied up or the bed made during the two nights I stayed at the Chateau. No fresh towels either. The facility is great, the staff excellent but the condion and the service need improvement.
Comment from Hotel Management
Feb. 14, 2024 by RESERVATIONS TEAM, Hotel Management
Thank you for taking the time to share your comments with us regarding your stay. That will help us correct where we were short on meeting your expectations.Regards
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Reservations Team, Hotel Management
Dear Adil, Thank you for your review and for letting us know about your pleasant stay. We hope to have the pleasure of welcoming you soon again.
by A traveller
Posted Jan. 11, 2024 on Expedia
Overall very nice hotel. Mel at Kato great server.
Comment from Hotel Management
Jan. 15, 2024 by Reservations Team, Hotel Management
Dear Jeanine, Thank you for your review and for letting us know about your pleasant stay. We are glad that you had the opportunity to enjoy KaTO! We hope to have the pleasure of welcoming you soon again.
