Ratings based on 45 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
3.5 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
The staff was very friendly and the rooms were very comfirtable. Only thing I would suggest is to put a table and chaires on the balcony.
Comment from Hotel Management
Mar. 14, 2024 by Firas Musharafieh, Hotel Management
Dear Laura,Thank you for your feedback.We have taken your suggestion into consideration and i hope to meet you in person on your next stay.Best regards,
by A traveller
Posted Feb. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 14, 2024 by Firas Musharafieh, Hotel Management
Dear Emmanuel,Thank you for your feedback.I would be happy to further discuss with you in person as i am aware of the reason behind your review.Best regards,
by A traveller
Posted Feb. 9, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by Firas Musharafieh, Hotel Management
Dear Ibrahim,Thank you very much for sharing your review.We are glad to know that you were satisfied with our service.Looking forward to your next visit.Regards,
by A traveller
Posted Jan. 31, 2024 on Expedia
Very secure, great location, courteous staff, excellent breakfast buffet included. Although a bit pricey as compared to other hotels in Ouagadougou, it is worth it, in my opinion. It has all the amenities an American or European traveler would expect to find in a good hotel.
Comment from Hotel Management
Feb. 1, 2024 by Firas Musharafieh, Hotel Management
Dear Robert,I really appreciate the time you took to share your experience at our hotel.Looking forward to your next visit and i hope we can meet in person.Best regards,
by A traveller
Posted Jan. 11, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Firas Musharafieh, Hotel Management
Dear Daniel,Thank you for taking the time to share your review.We look forward to welcome you back in the near future!Best regards,
by A traveller
Posted Dec. 1, 2023 on Hotels
Comment from Hotel Management
Jan. 5, 2024 by Firas Musharafieh, Hotel Management
Dear Daniel,I am sorry to see that we have not met your expectations.It would be my pleasure to meet you during your next visit to further discuss what we can do to enhance your stay.Regards,
by A traveller
Posted Nov. 6, 2023 on Hotels
Comment from Hotel Management
Nov. 7, 2023 by Firas Musharafieh, Hotel Management
Hello Serge,I would like to take the opportunity to thank you for leavng a review.Looking forward to having you back at Lancaster soon.Regards,
by A traveller
Posted Oct. 31, 2023 on Expedia
Excellent hotel and probably best in town. Renovation and new management excellent. However, room service is very poor - food not tasty and should be improved.
Comment from Hotel Management
Nov. 2, 2023 by Firas Musharafieh, Hotel Management
Dear Gilles,Thank you very much for your feedback.I will make sure to see with the concerned personnel regarding the food served in room service.Best,
by A traveller
Posted Oct. 8, 2023 on Expedia
Lovely hotel and warm people. The service is majestic
Comment from Hotel Management
Oct. 10, 2023 by Firas Musharafieh, Hotel Management
Dear Amadou,Thank you very much for your motivational feedback!We look forward to your next visit.Regards,
by A traveller
Posted Sep. 29, 2023 on Hotels
Comment from Hotel Management
Oct. 2, 2023 by Firas Musharafieh, Hotel Management
Dear Bechir,Thank you very much for your review.We look forward to welcome you soon.Regards,
