Note fondée sur 606 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 nov. 2019 sur Hotels
par un voyageur
Nice place to stay
Publié le 8 mars 2024 sur HotelsConvenient to the interstate must stay was wonderful. Thank you so much.
Commentaires de Gestion de l’hôtel
8 mars 2024 par Red Roof Management, Gestion de l’hôtel
Dear David,Thank you for telling us about your recent visit to RED ROOF INN & SUITES OXFORD. I was happy to read that our convenient location met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 mars 2024 sur Expedia
Parking was horrible.never got a spot in front of room. Toilet overflowed, front office gave him a plunger, didn't call maintenance or anybody to come check the toilet . When we checked out ,went to get our $50;,deposit .the lady said ""someone peed through the comforter,, mattress cover,and the mattress ""!! . I told her there's no way, only myself and husband stayed there. My husband only one slept in bed,I slept on loveseat because it was a lot firmer for my back. My husband asked to b showed this . Went back to room ,they had stripped bed already, he looked,nothing on mattress, l if there was anything,it was a stain. That's a lot to go through a comforter,a mattress cover and a mattress!! Told the lady "obviously y'all need the $50 more than I do . Go ahead and keep it. . . We will never patronize this hotel again!
Commentaires de Gestion de l’hôtel
5 mars 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Angie,Thank you for telling us about your recent visit to RED ROOF INN & SUITES OXFORD. It's regrettable to read that you had a less pleasant experience due to the issue with the toilet and the concern you brought up hindered your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management
par un voyageur
Gross
Publié le 21 févr. 2024 sur HotelsThere were so many messed up things here. False advertisement. BUGS...NOT CLEAN...NO Phone...NO BREAKFAST....NO COFFEE...POOR PARKING....NO AMMENTIES..I Hate THIS PLACE
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Carla RediResponse Specialist , Gestion de l’hôtel
Dear Kaylene, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Oxford. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the lack of cleanliness and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 févr. 2024 sur Expedia
not clean on the mattress is not clean
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear John,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. Please accept our sincerest apologies for the situation you described regarding the lack of cleanliness. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Liked the room was clean and updated
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Kedric, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Oxford. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, William. Our team at the Red Roof Inn & Suites Oxford appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management
par un voyageur
Publié le 23 oct. 2023 sur Expedia
The tv didn’t work in the room and no one was at front desk had to stay in a quiet room
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Chevanese RediResponse Specialist, Gestion de l’hôtel
Dear David,Thank you for your recent review of your stay at the Red Roof Inn & Suites Oxford. The situation you described is regarding the TV not working and the absent of the front desk clerk is disheartening, and I sincerely apologize for your experience. To uphold our company’s high standards your encounter will be shared with management to ensure your satisfaction.Thank you again for sharing your review. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
par un voyageur
Swipe left
Publié le 11 oct. 2023 sur HotelsPictures are deceiving. Super sketch area. Dark. Homeless man with masking tape wrapped around paper towels on legs, walking a dog . Room wreaked of weed. No shower curtain. Black boot prints on floor. Door looked like it had been kicked in at some point and was ragged. Front desk said they had new housekeeping. Well, they need a new line of work. Offered different room. Meh, shower curtain at least and no odor, but still nowhere near what description from booking. Offered refund and we couldn't get out of there fast enough. Trust your gut. Pay more. Run the other way. Trust me.
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Chevanese RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn & Suites Oxford did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist
par un voyageur
Publié le 10 oct. 2023 sur Expedia
The hotel is needs updating on the outside , but the rooms were just renovated and very clean . Staff was very professional and polite .
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Abigail RediResponse Specialist, Gestion de l’hôtel
Hello Kedric,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. It is pleasing to read that your stay was clean and you found the staff professional and polite. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, Abigail RediResponse Specialist
