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The Old Custom House

4.0 star property
Enjoy the free WiFi at this 4-star Padstow inn

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Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Terrace/patio
View from room
Interior entrance
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
South Quay, Padstow, England, PL28 8BL
  • Place, Padstow Harbour
    ‪2 min walk‬
  • Place, Cornwall Area of Outstanding Natural Beauty
    ‪2 min walk‬
  • Place, Prideaux Place
    ‪8 min walk‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪24 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

8.8 out of 10
Excellent
(14 reviews)
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Padstow

Seaside stay .At this inn, you'll be steps from Padstow Harbour and Padstow Museum. Cornwall Area of Outstanding Natural Beauty and National Lobster Hatchery are also within half a mile (1 km).
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What's nearby

  • Padstow Harbour - 2 min walk - 0.2 km
  • Padstow Museum - 2 min walk - 0.2 km
  • Cornwall Area of Outstanding Natural Beauty - 2 min walk - 0.2 km
  • Prideaux Place - 8 min walk - 0.7 km
  • St. Enodoc Golf Club - 19 min walk - 2.0 km

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Mariners - ‬17 min walk
  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪Pucelli's - ‬1 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk
  • ‪Greens Of Padstow - ‬4 min walk

About this property

The Old Custom House

Enjoy the free WiFi at this 4-star Padstow inn
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

This 4-star Padstow inn is smoke free.

  • 22 guestrooms or units
  • Front desk (limited hours)
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from January 2 2026 to July 1 2026 (dates subject to change).
The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Reviews

The Old Custom House Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 215 out of 375 reviews
Rating 8 - Good. 107 out of 375 reviews
Rating 6 - Okay. 34 out of 375 reviews
Rating 4 - Poor. 14 out of 375 reviews
Rating 2 - Terrible. 5 out of 375 reviews

Reviews

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived really early but were allowed to check in hours before Everything about the customer service was excellent
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Amenities
Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only
Stayed 1 night in Aug 2025

10/10 Excellent

Tony, New Ash Green

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay in the heart of Padstow
Stayed 1 night in Aug 2025

10/10 Excellent

Kerrilee, Hervey Bay

Stayed 2 nights in Aug 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.
Stayed 1 night in Aug 2025

6/10 Okay

RICHARD

Liked: Staff & service
bed was sub par
Stayed 1 night in Aug 2025

10/10 Excellent

RICHARD

ok not updated great mattress not good
Stayed 1 night in Aug 2025

4/10 Poor

Steve

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jane

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo
Stayed 2 nights in Jun 2025

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.
Stayed 2 nights in Jun 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Melville

Travelled with family
Liked: Cleanliness
Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Stayed 1 night in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
A long and twisty stairs
Stayed 3 nights in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Heather, Stirling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay. Had an upgrade to a beautiful harbour view room. The view was stunning. The room had a huge comfy bed.Staff all very friendly. Lovely pub downstairs & a fantastic breakfast. Would highly recommend staying there. Fabulous.
Stayed 1 night in Apr 2025

10/10 Excellent

Karon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.
Stayed 1 night in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Cornish gem

Brilliant location, welcoming and friendly staff, delicious food, lovely room.
Stayed 1 night in Mar 2025

10/10 Excellent

Rick

Travelled with partner
Liked: Amenities
Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊
Stayed 2 nights in Mar 2025