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Hotel Mundo Maya Palenque

Property class: 4
Family-friendly 4-star hotel with 2 outdoor pools

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Photo gallery for Hotel Mundo Maya Palenque

Property grounds
Aerial view
Aerial view
Spa
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Carretera Federal Palenque-Ruinas Km 4.5, Palenque, CHIS, 29960
  • Place, Palenque National Park
    ‪6 min walk‬
  • Place, Aluxes Eco Park
    ‪16 min walk‬
  • Place, Palenque Archaeological Zone
    ‪12 min drive‬
  • Airport, Palenque, Chiapas (PQM-Palenque Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Balcony, Garden View

Deluxe Room, Balcony, Garden View | Balcony

Deluxe Room, Balcony, Garden View

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Balcony, Garden View

Deluxe Double Room, Balcony, Garden View

Deluxe Double Room, Balcony, Garden View

9.8 out of 10
Exceptional
(18 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Premium bedding, down comforters, in-room safe, desk

Junior Suite

  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • Garden view
  • 96 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds and 1 Twin Sofa Bed

About the area

Palenque

In suburbs.Within 3 miles (5 km) of this Palenque hotel, you'll find Palenque National Park and Museo de Sitio Palenque. Palenque Archaeological Zone and El Panchán are also within 3 miles (5 km).

What's nearby

  • Palenque National Park - 6 min walk - 0.5 km
  • Aluxes Eco Park - 16 min walk - 1.3 km
  • Museo de Sitio Palenque - 10 min drive - 4.0 km
  • El Panchán - 11 min drive - 5.1 km
  • Palenque Archaeological Zone - 12 min drive - 5.1 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪A Takear! - ‬5 min drive
  • ‪Restaurante La Selva - ‬4 min drive
  • ‪La foresta - ‬7 min walk
  • ‪El Michol - ‬3 min drive
  • ‪La Cabaña - ‬6 min drive

About this property

Hotel Mundo Maya Palenque

Family-friendly 4-star hotel with 2 outdoor pools
As a guest of Hotel Mundo Maya Palenque, you'll find 2 outdoor swimming pools, a health club, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at the family-friendly Hotel Mundo Maya Palenque. An area shuttle within 15 kilometers, a train station pick-up service, and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Palenque hotel is smoke free.

  • 144 guestrooms or units
  • 3 levels
  • 4 buildings
  • Built in 2024
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Mundo Maya Palenque offers 144 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters and premium bedding. 60-inch flat-screen televisions come with cable channels.

Bathrooms include showers. This Palenque hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge) up to 15 km
  • Train station pick-up and drop-off shuttle (surcharge) from 7:00 AM to 5:00 PM
  • Train station shuttle at scheduled times, on request
  • Free uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: MXN 221 for adults and MXN 221 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Shopping
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible train station shuttle
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 60-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 221 for adults and MXN 221 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

Hotel Gafsacomm Palenque Hotel
Hotel Gafsacomm Palenque Palenque
Hotel Gafsacomm Palenque Hotel Palenque

Hotel Mundo Maya Palenque Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 233 out of 286 reviews
Rating 8 - Good. 35 out of 286 reviews
Rating 6 - Okay. 11 out of 286 reviews
Rating 4 - Poor. 7 out of 286 reviews
Rating 2 - Terrible. 0 out of 286 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Cynthia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service! Beautiful, new property and stunning balcony jungle views! The rooms were extra luxurious and comfortable.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accomodations! From the entrance to your room! The staff in every part of the hotel were exceptional -- kind, helpful, knowledgeable. The rooms are large with a great balcony sitting area. The rainfall shower was great! The restaurant staff were very helpful when we ordered gluten free items. The regular menu items were delicious -- try the grilled fish and Caeser salad!
Stayed 2 nights in Jan 2026

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort-style hotel to chill out in and use as a base for sightseeing. The price is hard to beat for what you get. It’s located close to the Palenque Maya site which puts it in the middle of the jungle. It makes the Maya ruins a breeze to reach but limits alternative dining options or going for a quick walk in town. The setting is awesome though if you like being in nature. The hotel restaurant has tasty food even if it wasn’t the best I had during my four weeks in Mexico. Friendly staff as well.
Stayed 4 nights in Jan 2026

8/10 Good

Veronica, Manorville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, and the staff was courteous and helpful throughout our stay. The hotel itself is truly beautiful—you really feel immersed in the jungle while still enjoying the comfort of a very nice hotel. My only drawback was the restaurant. While the setting is lovely and the staff is very friendly, the food lacked flavor. I would recommend dining elsewhere. It’s a shame, as the restaurant has great potential given its beautiful atmosphere and excellent service.
Stayed 2 nights in Jan 2026

4/10 Poor

Blanca

Stayed 1 night in Dec 2025

10/10 Excellent

octavio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel muy bonito, limpio, excelente ubicación, bonitos jardines, la habitación y el baño impecable, excelente servicio y muy seguro.
Stayed 4 nights in Dec 2025

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, amenities
Room - it needs at least a kettle with two cups! Staff - At the beginning struggling to converse as my Spanish is poor was becoming annoying as I couldn’t get any help. Then by day 3, I started using translator which made the stay more pleasant but by then it was already too late.
Breakfast was ok, what would be great is if they added bananas & chocolate sauce on the pancakes/waffles!
Grateful for outdoor space to enjoy the surrounding nature
After rain, some parts of the wooden walk way was so slippery (there was algae on certain parts towards the pool), I nearly slipped! Do not wear slippers when walking here.
Stayed 4 nights in Dec 2025

10/10 Excellent

Adolfo

Stayed 2 nights in Dec 2025

10/10 Excellent

Everardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wow, is just one word that you can think of when you get off the van, just wow. Beautiful, well maintained, excellent staff, clean and just a good feeling in the middle of the jungle listening to nature all around.
Stayed 5 nights in Dec 2025

10/10 Excellent

astrid, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, helpful and friendly staff, and you are in the middle of nature!
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria

Stayed 3 nights in Dec 2025

10/10 Excellent

janet

Stayed 1 night in Nov 2025

10/10 Excellent

Abril Mendoza

Stayed 2 nights in Nov 2025

10/10 Excellent

Frederic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Nov 2025

10/10 Excellent

Mandy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I spent one night at this recently-opened hotel and I wish I had spent more. The hotel is beautiful, the rooms spacious, the beds very comfortable, the linens first-rate, and the interior design impeccable. Moreover, the staff are very gracious and have obviously been very well trained as the service was basically flawless. And the location is unbeatable—in the heart of the jungle so you can experience all the sights and sounds and directly across from the entrance to the Palenque Archaeological Zone. I arrived on the Tren Maya and the hotel provided a courtesy shuttle between the station and the hotel. The service is free, but you do need to contact the hotel at least 24 hours in advance to reserve a space. All-in-all, I had a great experience and have to hand it to the visionaries who created the Tren Maya and its network of supporting hotels. Job well done!
Stayed 1 night in Nov 2025

8/10 Good

Jacqueline, Temecula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice everything beautiful very recommended
Stayed 3 nights in Nov 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wonderful place
Stayed 1 night in Nov 2025

10/10 Excellent

Mandy

Stayed 1 night in Nov 2025

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent located next to the ruins and the staff was formidable
Stayed 2 nights in Nov 2025

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and service staff ❤️❤️❤️
Stayed 1 night in Nov 2025

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Every was great love it.
Stayed 3 nights in Nov 2025

10/10 Excellent

Melba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing surrounded by the jungle
Stayed 3 nights in Oct 2025

10/10 Excellent

Jonathan

Liked: Amenities
Nice and clean hotel
Stayed 4 nights in Sep 2025

10/10 Excellent

Antonia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nosotros fuimos en familia, grupo de diez personas y desde el momento en que llegamos nos recivieron con una sonrisa y con una buena actitud. Nuestra avitacion espaciosa , limpia y con todo lo que nesecitas para pasar unas excelentes vacaciones. El restaurant esta increible y su comida riquisima. Todo el personal super amable y siempre ofreciendo otras opciones de bebidas y siempre ahi al momento que nesecitavamos algo mas para satisfacer nuestro paladar. Realmente toda mi familia y yo nos despedimos muy contentos despues de pasar unos dias memorables. El hotel es excelente en todas sus areas y superaron nuestras expectativas. Al final de nuestro viaje nos despidieron de mano a todos y deseando que regresemos pronto. Muchas gracias a todos, no recuerdo sus nombres pero ellos saben bien quien nos atendio y este mensaje y saludo es para ustedes por ser un excelente personal. Gracias nuevamente y se merecen un mejor sueldo todos por ser tan buenos trabajadores. Saludos desde Roma, Texas. Attentamente Antonia Lopez
Stayed 3 nights in Oct 2025

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities and friendly service. For the price, the rooms are incredibly luxurious.
Stayed 2 nights in Aug 2025