Ratings based on 900 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from LOS ANGELES
Posted May 26, 2024
They had a lot of teens or kids unsupervised
Many screaming for their friends from high floors to the bottom or running around with water guns near the elevator where guests are trying to use
And no staff would say anything just let them be
Comment from Hotel Management
May 26, 2024 by Assistant Front Desk Manager, Hotel Management
Dear Cindy, Thank you for your evaluation. While we are happy you gave us a high rating, we regret learning about the issues you encountered that impacted your overall comfort. We want to extend our apologies for the noise disturbances from other guests of the resort and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We will discuss your comments with our team, and we will be making changes to better serve our guests. We hope that you will come back to experience our resort the way you should have during this visit.Alexis Hull Assistant Front Desk Manager
by A traveller from Corona
Posted Apr. 26, 2024
The smell out of our rooms was terrible
Too long of a walk to our room from the entrance
Comment from Hotel Management
Apr. 27, 2024 by Assistant Front Desk Manager, Hotel Management
Dear Martha, Thank you for the honest feedback of the JW Marriott Desert Springs Resort & Spa. While we are happy to see your generous rating, we are sorry for not meeting all of your expectations while you were here. Your feedback is valuable to us as we are continually striving to elevate our guest experience on all levels, and we hope you will give us another chance to see you again in the future.Alexis Hull Assistant Front Desk Manager
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by Hospitality Coordinator, Hotel Management
Dear Jeff, Thank you for the very generous rating. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator
by A traveller
Posted Mar. 14, 2024 on Expedia
The grounds are quite nice. Great location. The hotel itself is old and rooms/hallways are in need of a refresh. We were in town for the tennis tournament and were disappointed with the sparcity of the busses provided. We had to wait over an hour after being told that a bus was 5 minutes away. In short, the resort did not contract enough busses to handle guests going during peak times.
Comment from Hotel Management
Mar. 16, 2024 by Hospitality Coordinator, Hotel Management
Dear Michael, Thank you for being our guest while you were in town for a tennis tournament and for sharing your comments. We are pleased you enjoyed your overall stay and that you loved our modern luxury in a place where you can be mindful and present. However, we are sorry you felt our property needed updating. We will share your feedback with the appropriate individuals, as our goal is to create enriching experiences with inspiring surroundings. We also apologize for the frustration caused by our team's handling of the transportation request. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. We look forward to another opportunity to show you our commitment to quality and intentional service.Alexis Hull Hospitality Coordinator
by A traveller
Posted Mar. 12, 2024 on Expedia
It’s a great hotel, but the rooms are overpriced, in my opinion. The room we stayed in was small and had no closet. However, we still had a great time.
Comment from Hotel Management
Mar. 13, 2024 by Hospitality Coordinator, Hotel Management
Dear Dilek, Thank you for choosing to stay with us. We appreciate your compliments about our property and are glad you had a great time with us. However, we regret not meeting your expectations in some areas. It was our pleasure to have been a part of your journey, and we hope you will choose JW Marriott Desert Springs Resort & Spa whenever your travels bring you to our area. Alexis Hull Hospitality Coordinator
by A traveller
Posted Mar. 12, 2024 on Expedia
Property was beautiful & close to Paribas Open. Provided shuttle back & forth. Very friendly staff. Great concierge! Played golf & tennis! Outstanding food!
Comment from Hotel Management
Mar. 12, 2024 by Hospitality Coordinator, Hotel Management
Dear Elizabeth, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner, and how pleased you were with our onsite amenities and inspiring surroundings. It was our pleasure to have you here with us at JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator
by A traveller
Posted Mar. 8, 2024 on Expedia
Comment from Hotel Management
Mar. 29, 2024 by Hospitality Coordinator, Hotel Management
Dear Uthaman, Thank you for the five-star rating. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 8, 2024 by Hospitality Coordinator, Hotel Management
Dear Barbara, All of us at JW Marriott Desert Springs Resort & Spa appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Alexis Hull Hospitality Coordinator
by A traveller
Posted Mar. 5, 2024 on Hotels
Comment from Hotel Management
Mar. 6, 2024 by Hospitality Coordinator, Hotel Management
Dear Lynda, We appreciate you choosing us and sharing your rating about your stay. We want each of our guests to leave richer than when they arrived, and we are disappointed that we did not meet this goal. We hope you will give us another opportunity to show you our commitment to quality and enriching experiences.Alexis Hull Hospitality Coordinator
by A traveller
This resort is the best!
Posted Mar. 4, 2024 on HotelsThis resort was the best place we have stayed anywhere. it is absolutely gorgeous, very quiet rooms, and lots of amazing restaurants and bars. The service was top notch, everything was just the best. Will definitely be back!
Comment from Hotel Management
Mar. 5, 2024 by Hospitality Coordinator, Hotel Management
Dear Teresa, Thank you for your recent stay at JW Marriott Desert Springs Resort & Spa and your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to hear how much our guests enjoy our efforts. It is so nice to read that you loved our comfortable accommodations and in-house restaurants. Thank you again, and we look forward to having the opportunity to welcome you back soon.Alexis Hull Hospitality Coordinator
