Ratings based on 1,193 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 16, 2024
Comment from Hotel Management
Apr. 19, 2024 by BD, Hotel Management
Dear Dustin,Many thanks for taking the time to complete a review on your recent stay while visiting our resort. We are pleased that you enjoyed the facilities and overall amenities. We look forward to welcoming you back to Paradise Island very soon.Best wishes,Benjamin
by A traveller
Posted Apr. 10, 2024
Our room overlooked a dirty lot.
Comment from Hotel Management
Apr. 11, 2024 by BD, Hotel Management
Dear Tina,Thank you for your comments, we truly appreciate you taking the time out of your schedule to ensure that we receive the constructive remarks on our performance, they are taken very seriously in our goal to continue to become better at serving all our guests. Our facilities, amenities, accommodation and the activities offered are of a high standard and we look forward to continue offering nothing but the best.Best wishes,Benjamin
by A traveller
Posted Mar. 30, 2024
Comment from Hotel Management
Apr. 19, 2024 by BD, Hotel Management
Dear Estefany,Many thanks for taking the time to complete a review on your recent stay while visiting our resort. We are pleased that you enjoyed the facilities and overall amenities. We look forward to welcoming you back to Paradise Island very soon.Best wishes,Benjamin
by A traveller
Posted Mar. 28, 2024
Comment from Hotel Management
Mar. 30, 2024 by BD, Hotel Management
Dear Fanny,Many thanks for taking the time to complete a review on your recent stay while visiting our resort. We are pleased that you enjoyed the facilities and overall amenities. We look forward to welcoming you back to Paradise Island very soon.Best wishes,Benjamin
by A traveller
Posted Mar. 15, 2024
THE PROPERTY AND HOTEL WERE GREAT !MY PROBLEM IS WITH TRAVELLOCITY I HAVE SPENT 10000. IN THE LAST 7MOS THRU SITE BUT WHEN WE BOOKED THIS LAST TRIP THEY GAVE ME TWO AIRPORT OPTIONS WE LANDED IN FREEPORT WITH NO ACCES TO ARE HOTEL I HAD TO SPEND 275. TO TAKE ANTHER FLIGHT TO GET TO OUR HOTEL
Comment from Hotel Management
Mar. 16, 2024 by BD, Hotel Management
Dear Scott,Many thanks for taking the time to complete a review on your recent stay while visiting our resort. We are pleased that you enjoyed the facilities and overall amenities. We look forward to welcoming you back to Paradise Island very soon.Best wishes,Benjamin
by A traveller
Posted Mar. 4, 2024
Comment from Hotel Management
Mar. 7, 2024 by BD, Hotel Management
Dear Jennifer,Many thanks for taking the time to complete a review on your recent stay while visiting our resort. We are pleased that you enjoyed the facilities and overall amenities. We look forward to welcoming you back to Paradise Island very soon.Best wishes,Benjamin
by A traveller
Posted Jan. 30, 2024 on Expedia
The staff, cooks, and bartenders were absolutely wonderful, very attentive and super welcoming however the hotel rooms and circulation spaces are simply outdated. As an architect I can tell the money was put towards the amenities versus where you lay your head. The food from the buffet and outdoor girl is better than the "signature" restaurant areas. The other major problem with this hotel is management. The manager has an attitude problem that comes off very inflated and arrogant and as a person whose was spending thousands at their establishment I was expected to be treated much better. Overall, the workers were amazing however I will not be returning or recommending anyone to stay at this hotel unless they get a major upgrade and new management.
Comment from Hotel Management
Feb. 1, 2024 by BD, Hotel Management
Dear Myla,Thank you for your comments, we truly appreciate you taking the time out of your schedule to ensure that we receive the constructive remarks on our performance, they are taken very seriously in our goal to continue to become better at serving all our guests. Our facilities, amenities, accommodation and the activities offered are of a high standard and we look forward to continue offering nothing but the best.Please accept our sincere apologies for any inconvenience that was caused during your stay on the room and food quality provided. Renovations are in the pipeline in the not too distant future.We will also look into the management interaction concern, again these are certain not the standards that our brand expects from its associates.Once again thank you for taking the time to provide these comments so that we may improve our services.Best wishes,Benjamin
by A traveller
Posted Jan. 30, 2024 on Expedia
We enjoyed our stay at the resort. All the staff have been wonderful, friendly, and accommodating. Will definitely stay there again!
Comment from Hotel Management
Jan. 30, 2024 by BD, Hotel Management
Dear Maria,Many thanks for taking the time to complete a review on your recent stay while visiting our resort. We are pleased that you enjoyed the facilities and overall amenities. We look forward to welcoming you back to Paradise Island very soon.Best wishes,Benjamin
by A traveller
Posted Jan. 30, 2024 on Expedia
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Comment from Hotel Management
Jan. 30, 2024 by BD, Hotel Management
Dear Fernando,Many thanks for taking the time to complete a review on your recent stay while visiting our resort. We are pleased that you enjoyed the facilities and overall amenities. We look forward to welcoming you back to Paradise Island very soon.Best wishes,Benjamin
by A traveller
Posted Jan. 29, 2024 on Expedia
Great time and great stay.
Comment from Hotel Management
Jan. 30, 2024 by BD, Hotel Management
Dear Cordell,Many thanks for taking the time to complete a review on your recent stay while visiting our resort. We are pleased that you enjoyed the facilities and overall amenities. We look forward to welcoming you back to Paradise Island very soon.Best wishes,Benjamin
