Note fondée sur 224 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Kaushik , Gestion de l’hôtel
Dear Robert,I hope you had a pleasant stay at our property. If you have any suggestions on how we can improve our services to ensure that we achieve maximum customer satisfaction, please do not hesitate to let us know. Thank you for choosing to stay with us. We look forward to welcoming you back soon.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Adi, Gestion de l’hôtel
Thank you for a perfect score, Robert! See you again soon!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 mars 2024 par Adi, Gestion de l’hôtel
Thank you for a perfect score, David! We would love to see you again soon!
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Dirty and very noisey. People above us were very noisey early in the morning and at night.
Bathtub was gross and the pillows smelled very musty.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Adi, Gestion de l’hôtel
We are sorry for the inconvenience caused to you, Pam! We will certainly look into the areas of improvement you mentioned.
par un voyageur de Scotts
Publié le 14 févr. 2024 sur Expedia
Although the sign out front says new rooms, mine was quite used. Quality of the room was okay, bed was comfortable and staff was good to deal with.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Adi, Gestion de l’hôtel
Thank you for liking our bed and staff, David! We hope to see you again soon!
par un voyageur
Nice stay, very helpful staff, nice room.
Publié le 3 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
3 févr. 2024 par Kay , Gestion de l’hôtel
Hey Robert, I'm thrilled to hear that you had a great time during your stay with us! Thank you so much for taking the time to leave us a review. Your feedback is invaluable and we appreciate your kind words.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Property was nasty. Staff did not clean rooms daily. Did not provide new towels and did not empty trash. Would not recommend. Refund needed.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Kay Patel, Gestion de l’hôtel
Thank you for providing feedback on your recent stay. Please clarify if the issues you experienced lasted throughout your six-day stay, and if so, why you did not raise your concerns earlier. We value our guests and take their satisfaction seriously. We would have been happy to address any issues you had during your stay to make it more enjoyable. I want to assure you that we are committed to providing excellent customer service and maintaining our property to the highest standards. We have confidence in our staff's efforts to ensure our guests' satisfaction. Thank you for considering our request for clarification.Best regards, Kay Patel
par un voyageur
Publié le 24 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Kaushik , Gestion de l’hôtel
We apologize for any shortcomings during your recent stay. Your feedback and suggestions are highly valued as they enable us to enhance our services and provide a better experience for future guests. Thank you for selecting our hotel.
par un voyageur
Publié le 17 janv. 2024 sur Expedia
The beds are SUPER firm. The toilet was a little annoying, because you had to hold the handle down. The check in crew was really friendly and helpful. I got a little aggrivated checking out. I would probably stay there again, it just wouldnt be a first choice. It wasnt bad, it just wasnt great. Also, make sure to note there is an additional fee for a room deposit of $100
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Kay, Gestion de l’hôtel
Dear Theresa, thank you for your valuable feedback. We appreciate your input and will use it to improve our property to provide our guests with the best possible experience. Thank you for choosing to stay with us.
par un voyageur
Surprise $100 deposit!
Publié le 14 janv. 2024 sur HotelsYou all surprised me with a $100 deposit when I went to check in. I checked out yesterday morning and don't have my money back yet. It wouldn't have been a problem if I had warning in advance. Maybe it was buried in the fine print. I hope it was worth it, because you've lost my business and my trust.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Adi, Gestion de l’hôtel
We are sorry for the inconvenience caused to you. The deposit is an incidental deposit and is returned at the time of check-out if there are no damages. Hopefully, outside of the deposit, you had a wonderful stay!
