Ratings based on 5,647 Guest Reviews

Hear it directly from our travellers
3.4 out of 5
68% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
1 out of 5
by A traveller

Beware the Deposit!

Posted Jan. 25, 2024 on Hotels
They took our deposit and have never refunded it. There was no damage (we were only in the room for 8 hours as a stop over) and they have never informed us of any damage to justify withholding it; they simply haven't returned it. We have tried twice through Hotels.com but on both occasions the manager was said to be away and would deal with it upon their return but didn't. Hotels.com then gave up because they said they had tried twice but the hotel would not return their calls, meaning we are without our money and the hotel doesn't make contact
Comment from Hotel Management
Jan. 25, 2024 by Reception, Hotel Management
Bonjour,A deposit by bank card is requested on arrival in the amount of 100 or 50.This deposit is closed without debit at the check out.Cash deposit are not allowed.Subject to the country and subject to your bank, it takes between 48 hours to 60 days to be released.Best Regards
5 out of 5
by A traveller

Posted Jan. 23, 2024 on Expedia
Have stayed here several times, easy to get to Disneyland from here and a reasonable price per room, rooms are spacious with decent sized bathroom and kitchen area, breakfast option is a good variety and fresh pastries are a must. Overall it’s looking a little tired but is undergoing a complete refurbishment…… looking forward to staying again in the future
Comment from Hotel Management
Jan. 24, 2024 by Reception, Hotel Management
Bonjour,Thank you so much for your comment. We are delighted that you had a pleasant stay with us.We look forward to welcoming you as soon as possible.Best RegardsReception
5 out of 5
by A traveller

Posted Jan. 13, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by La réception, Hotel Management
Bonjour,Nous vous remercions pour votre commentaire.Nous sommes heureux d’apprendre que vous avez passé un agréable séjour parmi nous.Nous faisons notre maximum pour satisfaire notre clientèle.Nous restons à votre disposition si vous souhaitez revenir nous voir.A très bientôt.Cordialement
4 out of 5
by A traveller

Posted Jan. 9, 2024 on Expedia
I visited the apartments from the UK for 3 nights, the bus outside took us into Disney for 2.5€ but a taxi was only €10 The staff spoke good English and although we didn’t have breakfast at the apartments it was an option. There is a bakery just next door and a takeaway for pizza. The beds were comfortable and the kitchenette was adequate, although didn’t have a toaster. Our room had a bath also. For the price I would recommend compared to the prices of staying at Disney
Comment from Hotel Management
Jan. 24, 2024 by Reception, Hotel Management
Bonjour,Thank you so much for your comment. We are delighted that you had a pleasant stay with us.We look forward to welcoming you as soon as possible.Best Regards
5 out of 5
by A traveller

Nice stay

Posted Jan. 7, 2024 on Hotels
Good apartment, had a view over the pool with a balcony, that was lovely. Roomy and clean. Friendly staff bus route right outside, perfect location for shopping and Disney. Only issues were parking, there were not enough spaces for people staying. Shower head doesnt stay on holder to had to hold. Furniture in room looking a little tired but these were minor issues really and we spent little time in the room, just a base. Would definitely stay again due to excellent location and transport
Comment from Hotel Management
Jan. 24, 2024 by Reception, Hotel Management
Bonjour,Thank you so much for your comment. We are delighted that you had a pleasant stay with us.We look forward to welcoming you as soon as possible.Best Regards
2 out of 5
by A traveller

Posted Dec. 30, 2023 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by La réception, Hotel Management
Bonjour,Nous vous remercions pour votre commentaire.Nous sommes tristes d’apprendre que votre expérience dans notre établissement n’a pas été pleinement satisfaisante.Nous faisons notre maximum pour satisfaire notre clientèle.Bien que nos studios en attentes de rénovation montrent des signes d'usures, ils sont tous entretenus et nettoyés après chaque départ.N’hésitez pas lors de votre séjour à passer à la réception afin que l'on puisse vous apporter une solution pendant votre séjour.Nous nous excusons pour les problèmes rencontrés lors de votre séjourCordialement
1 out of 5
by A traveller

Posted Dec. 19, 2023 on Hotels
Comment from Hotel Management
Dec. 21, 2023 by La réception, Hotel Management
Bonjour,Nous vous remercions pour votre commentaire.Nous sommes tristes d’apprendre que votre expérience dans notre établissement n’a pas été pleinement satisfaisante.Nous faisons notre maximum pour satisfaire notre clientèle.Bien que nos studios en attentes de rénovation montrent des signes d'usures, ils sont tous entretenus et nettoyés après chaque départ.N’hésitez pas lors de votre séjour à passer à la réception afin que l'on puisse vous apporter une solution pendant votre séjour.Nous nous excusons pour les problèmes rencontrés lors de votre séjourCordialement La réception
3 out of 5
by A traveller

Friendly staff, basic rooms with problems

Posted Dec. 17, 2023 on Hotels
Staff were friendly and helpful. The rooms were very basic. Plug sockets didn’t work, furniture was worn. The shower didn’t work but there was a bath. Good for getting your head down for the night but wouldn’t recommend staying here if comfort is what you are after.
Comment from Hotel Management
Dec. 21, 2023 by The reception, Hotel Management
Dear Madam, Dear SirWe thank you for your comment.We are sad to hear that your experience was not good.We do our best to satisfy all our guest.Do not hesitate during your stay to ask at the reception if you need anything or if you don’t like your apartment.We can provide you a new one.Our studios are waiting for renovations but they are all maintained and cleaned.We apologize for the problems encountered during your stayBest regardsThe Reception
5 out of 5
by A traveller

Posted Dec. 13, 2023 on Hotels
Comment from Hotel Management
Dec. 21, 2023 by La réception, Hotel Management
Bonjour,Nous vous remercions pour votre commentaire.Nous sommes heureux d’apprendre que vous avez passé un agréable séjour parmi nous.Nous faisons notre maximum pour satisfaire notre clientèle.Nous restons à votre disposition si vous souhaitez revenir nous voir.A très bientôt.CordialementLa réception
5 out of 5
by A traveller

Posted Dec. 3, 2023 on Hotels
Comment from Hotel Management
Dec. 5, 2023 by reception, Hotel Management
Bonjour,Nous vous remercions pour votre commentaire.Nous sommes heureux d’apprendre que vous avez passé un agréable séjour parmi nous.Nous faisons notre maximum pour satisfaire notre clientèle.Nous restons à votre disposition si vous souhaitez revenir nous voir.A très bientôt.CordialementLa réception
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