Note fondée sur 266 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 févr. 2024 sur Expedia
par un voyageur
Publié le 7 janv. 2024 sur Expedia
par un voyageur
Publié le 7 janv. 2024 sur Expedia
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Location
par un voyageur de San Jose
Publié le 4 janv. 2024 sur Expedia
Hotel Management & Staff Members could use training
par un voyageur
Publié le 15 déc. 2023 sur Expedia
par un voyageur
Publié le 21 nov. 2023 sur Expedia
Great Location and view of the beautiful snowy mountains right out your window :)
par un voyageur
Publié le 4 sept. 2023 sur Expedia
Love a montage hotel. Always so clean and beautiful
par un voyageur
Publié le 28 juill. 2023 sur Expedia
The Montage is a fine property that is located in a beautiful valley to allow great scenic views. That said, price to stay infers that "fine" shouldn't be in this resort's vocabulary and overall the resort service was subpar even for a standard hotel.
Few issues: As soon as we checked in, there was vibrating construction noise immediately above us; took 40 minutes to figure it out from hotel and then we were actually moved rooms. They upgraded room (good) and offered a meal credit that we never received (bad).
During breakfast, there were 3 tables and 4 servers working, but our order was delayed for 35 minutes (without any word from a server). We had a ride scheduled a hour after we arrived, but due to delays only had 7 minutes to wolf down our food. (bad). Ultimately, we were comped a meal due to poor service (ok resolution, but totally avoidable).
The pool staff forgot our food order (bad). Ultimately, we didn't have to pay for it (neutral, still hungry...).
The areas around the building (such as the play area for kids) was just dirt graded without grass ($1000 of grass would make a huge difference).
We had heard good things about Montage, but this was just a disappointment. For $1,000/night in the summer, there are MANY other options that we would revisit.
par un voyageur
Publié le 27 juill. 2023 sur Expedia
Beautiful hotel with incredible attention to detail. The staff was warm, welcoming and helpful. We had a perfect stay.
