Ratings based on 539 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 23, 2024 on Expedia
Dirty, room smelled like cigarettes and bed bugs
Comment from Hotel Management
Feb. 24, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Elizabeth. The staff and I at the Red Roof Inn Parkersburg were disappointed to see your 2/5 score following your stay. You indicated that the pest you reported, the smell of the room and the uncleanliness hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management
by A traveller
Posted Feb. 17, 2024 on Expedia
It is a great place to stay for short term or long term stay. The staff is very accommodating and attentive to your needs. They're pet friendly. Mr. Bobby and the office staff are very friendly and knowledgeable working hard to keep this a safe, quiet, clean place to stay. I highly recommend this hotel for business or leisure stay.
Comment from Hotel Management
Feb. 19, 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Deanna,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN PARKERSBURG regarding the staff, cleanliness and accommodations. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A traveller
Posted Feb. 17, 2024 on Expedia
Very clean, quiet and safe place to stay. The staff is very accommodating in helping you get anything you may need to make your stay as comfortable as it can be. They're truly pet friendly. They have on site laundry that always works and is cheaper than the laundry mat. I highly recommend this hotel for a short term or long term stay.
Comment from Hotel Management
Feb. 19, 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Deanna, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PARKERSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the accommodating staff, pet friendliness and comfortability. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management
by A traveller
Posted Feb. 17, 2024 on Expedia
This property has been very successful in cleaning the place up, making it a pleasant place to stay. They ate pet friendly and have areas you can take your dogs to run. The staff are all very friendly and helpful. Mr. Bobby is a very good person who is understanding and honest. The housekeeper is a very hard working young lady who will help you out with anything you need. The maintenance man does the same. I highly recommend this hotel to anyone who comes to Parkersburg.
Comment from Hotel Management
Feb. 19, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Deanna, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN PARKERSBURG regarding the accommodating staff, safe area and pet friendliness. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A traveller
Posted Feb. 14, 2024 on Expedia
There's nothing I could complain about if I wanted to. The staff on the office, housekeeper, maintenance they're all great people working together to insure everything runs properly. It's a very peaceful place to stay and I must add is very clean. I'm grateful for the time I've spent there . Thank You Red Roof Inn!!!!
Comment from Hotel Management
Feb. 15, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Deanna, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PARKERSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness and great service. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management
by A traveller
Posted Feb. 10, 2024 on Expedia
Red Roof Inn would be given 20 stars by me if it were a possibility. They were more than accommodating with my pets, they were clean and their housekeeper and maintenance man are very hard workers, they're polite, respectful and assist with anything you may need. The office staff Mr. Bobby and the other two gentleman are also very kind and respectful. They work very hard to keep this property safe and clean. I'm very impressed and will definitely use this hotel again in the future . Thank You Red Roof Inn.
Comment from Hotel Management
Feb. 11, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Deanna, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN PARKERSBURG regarding the accommodations, polite staff and cleanliness. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A traveller
Posted Feb. 6, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Zakery,I sincerely apologize that your stay at our Red Roof Inn Parkersburg didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A traveller
Posted Feb. 4, 2024 on Expedia
Everything was fine except I couldn’t even make local phone calls.
Comment from Hotel Management
Feb. 5, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Deanna,Thank you for taking the time to complete our customer survey. We appreciate your feedback regarding your recent stay at the Red Roof Inn Parkersburg. It's great to read that you were pleased with our location. However, you mentioned that you could not make local calls and for that, I sincerely apologize. Feedback from our guest is always welcomed at Red Roof as we strive to continually improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you on your future travels.Sincerely,Red roof management
by A traveller
Posted Jan. 23, 2024 on Expedia
The person at the desk was very nice. Lights above bed did not work. Person in next room was scary slamming things in room and being outside talking to himself.
Comment from Hotel Management
Jan. 23, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Caroline, Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Parkersburg appreciate your 3/5 score following your stay. I am happy that our very nice front desk staff pleased you. However, you stated that the non-functioning lights and the noise disturbance mentioned hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area. Sincerely, Red Roof Management
by A traveller
Posted Jan. 19, 2024 on Hotels
Stay was good the guy at desk was very friendly
Comment from Hotel Management
Jan. 21, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Richard. The staff and I at the Red Roof Inn Parkersburg appreciate your 8/10 score following your stay. I am happy that you had a good stay with us and that you found our front desk staff to be very friendly. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management
