Ratings based on 177 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great location for Patong
Posted Jan. 27, 2024 on HotelsLovely place to stay, just on the outskirts from the hustle and bustle of Patong but still with a bit of peace and quiet there. Shuttle buses run 24 hours to take you from the rooms to the Lobby as there are a few hills. Overall good place to stay with a special shout out to Amo. The most pleasant individual who came over every day asking if there’s anything he could do to make my stay better.
Comment from Hotel Management
Feb. 23, 2024 by Patong Bay Hill Team., Hotel Management
Dear Lee,Greeting from Patong Bay Hill Resort & Spa!I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel is deeply appreciated and has been communicated to all the members of my team. Every bit of good news helps support our team. I once again thank you for your valuable comments and look forward to your continued visits and the pleasure of providing you the very best in service and hospitality at Patong Bay Hill Resort!Best Regard,Patong Bay Hill Team.
by A traveller
Posted Jan. 24, 2024 on Expedia
The hotel was a let down and I don’t even know where to begin. Firstly on arrival, we weren’t greeted when we were in the lobby, in fact when I went to reception to ask for assistance, the receptionist (who’s name I forgot) told me to wait in an abrupt manner which I found appalling considering I had been travelling for 16 hours and was so tired. Then I saw a notice the next day when I went to breakfast that a welcome drink is given to all guests on arrival which both me and my partner did not receive. Then there is the apartment. The size is good but it comes with a kitchen that has no utensils and a sign saying that you are not allowed to use the hob. Thankfully I didn’t want to cook on my holiday but for those of you that do, please know that the kitchen is nothing more than a display. The drainage system was rubbish because every time me and my partner had a shower, the bathroom almost flooded so we had to wait a bit for the water to go down or be really quick with our showers. When the cleaners came to clean our room, they didn’t actually clean, they only came to make the beds and leave and never replenished the toilet roll and I had to continuously chase and ask for some. Then there is getting to your hotel room. The hotel premise is on a very high hill so they have shuttles that take you from reception. The cars are not safe at all and the staff drive like maniacs so you’re at ever bigger risk of falling out or hurting yourself.
Comment from Hotel Management
Jan. 26, 2024 by Patong Bay Hill Team., Hotel Management
Dear Dionysios,Greeting from Patong Bay Hill Resort & Spa!Thank you very much for your review of your recent stay at our hotel. Your constructive feedback is extremely valuable to us as we strive to improve with each and every guest comment. Our main priority to offer the best service, food and beverage and a comfortable atmosphere at a good value for each and every guest. I greatly appreciate your comments about service and cleanliness that did not meet your expectation. I regret you experienced any discomfort or inconvenience while staying with us. Please be assured that your comments were taken to heart and I have looked into the situation personally. Corrective actions have been taken to ensure we improve and provide the best service and environment possible. Thank you again for taking the time to write to us and share your constructive comments. Best Regard,Patong Bay Hill Team.
by A traveller
Posted Jan. 14, 2024 on Hotels
Comment from Hotel Management
Jan. 21, 2024 by Patong Bay Hill Team, Hotel Management
Dear Pooventheen,Thank you so much for your wonderful feedback! We are delighted to hear that you had an excellent experience with our service. Your positive recommendation means a lot to us, and we genuinely appreciate you taking the time to share your thoughts. We would be more than happy to welcome you back in the future and continue to provide you with exceptional service.Sincerely,Patong Bay Hill Team,
by A traveller
Posted Jan. 10, 2024 on Hotels
Comment from Hotel Management
Jan. 13, 2024 by Patong Bay Hill Team , Hotel Management
Dear Rene,We apologize for the disappointing experience you had during your stay. We take your feedback seriously and will address the issues raised with our team. Your comments will help us improve our services and facilities. If there is anything specific you would like us to address, please feel free to contact us directly. Thank you for sharing your thoughts with us.Best Regards,Patong Bay Hill Team
by A traveller
Posted Jan. 6, 2024 on Expedia
Comment from Hotel Management
Jan. 13, 2024 by Patong Bay Hill Team , Hotel Management
Dear Valued Guest,Thank you so much for your kind feedback! We're delighted to hear that you had a great experience during your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Patong Bay Hill Team
by A traveller
Posted Dec. 22, 2023 on Hotels
Comment from Hotel Management
Jan. 13, 2024 by Patong Bay Hill Team , Hotel Management
Dear Valued Guest,Thank you so much for your kind feedback! We're delighted to hear that you had a great experience during your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Patong Bay Hill Team
by A traveller
Posted Dec. 17, 2023 on Expedia
Comment from Hotel Management
Jan. 13, 2024 by Patong Bay Hill Team , Hotel Management
Dear Valued Guest,Thank you so much for your kind feedback! We're delighted to hear that you had a great experience during your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Patong Bay Hill Team
by A traveller
Posted Dec. 15, 2023 on Expedia
Comment from Hotel Management
Jan. 13, 2024 by Patong Bay Hill Resort Team., Hotel Management
Dear Phatchamon,Greeting from Patong Bay Hill Resort!Thank you for your favorable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Patong Bay Hill Resort one day soon! Best Regard,Patong Bay Hill Resort Team!
by A traveller
Posted Dec. 13, 2023 on Hotels
Comment from Hotel Management
Jan. 13, 2024 by Patong Bay Hill Resort Team., Hotel Management
Dear Wiaam,Greeting from Patong Bay Hill Resort!Thank you for your favorable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Patong Bay Hill Resort one day soon! Best Regard,Patong Bay Hill Resort Team!
by A traveller
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
Jan. 13, 2024 by Patong Bay Hill Team, Hotel Management
Dear Tonya, Thank you for sharing your feedback. We apologize for the inconvenience and will address the concerns with our team. We appreciate your input and will strive to improve our services. Best Regards,Patong Bay Hill Team
