Ratings based on 912 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from sunbury
Posted Feb. 20, 2024 on Expedia
Lodge area is cozy and room is very comfortable. Staff has been very nice and helpful. I would definitely recommend this location if not thinking about skiing every day. Great value
Comment from Hotel Management
Feb. 22, 2024 by Anna , Hotel Management
Hello khnah, thank you for your positive feedback. We are happy you enjoyed your stay and we look forward to welcoming you back in the near future!
by A traveller from Redmond
Posted Feb. 20, 2024 on Expedia
Be very careful, on check-in they mentioned they'll charge us $20 for our stay that they claimed its some kind of tax.
But on checkout it went up to $40.
Comment from Hotel Management
Feb. 22, 2024 by Anna, Hotel Management
hank you for reaching out with your question regarding the additional amount we processed on your Visa. Due to a provincial government change in the way online merchants are being taxed, Expedia is not collecting the entire amount of taxes due on reservations made in BC. There is a shortfall when we enter your pre-paid reservation in our system. As we are bound by provincial law to collect and remit the entire taxable amount on all reservations, we must collect the difference from Expedia guests on departure. I hope this answers your question. We recommend booking direct with us for any future stays to avoid this issue with the taxes.
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Anna, Hotel Management
Hello sarprit, thank you for your positive feedback. We are happy you enjoyed your stay and we look forward to welcoming you back in the near future!
by A traveller
Lovely place
Posted Feb. 2, 2024 on HotelsNice place, beautiful track to walk around, can go to the lake. Great location, can get to Whistler rapidly. The staff is charmfull.
Comment from Hotel Management
Feb. 22, 2024 by Anna, Hotel Management
Hello Julie, thank you for your positive feedback. We are happy you enjoyed your stay and we look forward to welcoming you back in the near future!
by A traveller
Posted Jan. 24, 2024 on Expedia
Super clean room! Also, really nice lobby sitting area with fireplace, books about the local area, and warm apple cider to enjoy.
Comment from Hotel Management
Feb. 22, 2024 by Anna, Hotel Management
Hello Pia, thank you for your positive feedback. We are happy you enjoyed your stay and we look forward to welcoming you back in the near future!
by A traveller
Perfect family lodging
Posted Jan. 8, 2024 on HotelsWe had a really great time. The staff were super friendly and helpful, the room was clean, comfortable and quiet, and the amenities were perfect.
Comment from Hotel Management
Feb. 22, 2024 by Anna, Hotel Management
Hello Michael, thank you for your positive feedback. We are happy you enjoyed your stay and we look forward to welcoming you back in the near future!
by A traveller
Great staff!
Posted Dec. 27, 2023 on HotelsThe hotel staff are amazing. Stayed over during Christmas and they did a great job ! The extra touch was the “ house dog” wandering the lobby to greet you ( wearing his Christmas sweater) to make things just a little more homelike.
Comment from Hotel Management
Feb. 22, 2024 by Anna, Hotel Management
Hello Terry, thank you for your positive feedback. We are happy you enjoyed your stay and we look forward to welcoming you back in the near future!
by A traveller
Posted Dec. 26, 2023 on Hotels
Comment from Hotel Management
Dec. 29, 2023 by Anna - Sales Manager, Hotel Management
Thank you for rating us! We are happy you enjoyed your stay and we hope to welcome you back in the near future!
by A traveller
Posted Dec. 1, 2023 on Expedia
Good staff
by A traveller
Posted Nov. 27, 2023 on Expedia
This is my fourth time staying here in the past 10 years. Always the same friendly service. Quality, comfortable and very welcoming. We love Pemberton — add in the restaurants, cafes and local shops, the PVL is the cherry on top :)
Comment from Hotel Management
Nov. 28, 2023 by Anna - Sales Manager, Hotel Management
Thank you for your positive review Gordon! We are happy you enjoyed your stay and we look forward to welcoming you back soon!
