Note fondée sur 379 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mars 2024 par Gigi Cassedy Assistant General Manager, Gestion de l’hôtel
Ricco,Thank you for your ten out of ten. We appreciate your feedback and to know that we are taking care of our guest. We look forward to seeing you again soon.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Checked in hotel. It was much older and has not been not renovated. Nice Man rode elevator with us. He Got off on same floor as us and looked suspicious, like it wasn’t his floor. He knocked on a door like he was going to a room, but never called a name and never went in, he just hung out in the hall and kept watching us and taking notice of our room number. We went in the room, told front desk…they were very nice and said they would check it out, but the man disappeared. Being two females traveling alone, we decided not to stay in this hotel. We didn’t get our money back, but we didn’t feel safe. Not a great area!
Commentaires de Gestion de l’hôtel
22 mars 2024 par Sincerely, Gigi Cassedy Assistant General Manager , Gestion de l’hôtel
Tara,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team. I can assure you that we take our guest and our security very seriously. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 12 mars 2024 sur Expedia
Front Desk was very pleasant. Checked in no hassle. Room was clean.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Sincerely, Gigi Cassedy Assistant General Manager , Gestion de l’hôtel
Leeanna,Thank you for the 5 out of 5 rating. We appreciate your business and your review. We look forward to your next visit.
par un voyageur
Great room
Publié le 9 mars 2024 sur HotelsThis was the best hotel of five that we have stayed in on this trip. We really liked the two bedroom suite.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Sincerely, Gigi Cassedy Assistant General Manager , Gestion de l’hôtel
Marti,Thank you for the 10 out of 10. We appreciate that you are letting us know we are taking care of our guests. We hope to see you again and thank you for rating us the best hotel out of the five you stayed in.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par Gigi Cassedy, Assistant General Manager., Gestion de l’hôtel
Karen,Thank you for your 10/10. We appreciate you letting us know that we are taking good care of our guest. We will see you on your next visit to Pensacola.Warm regards,
par un voyageur de Gulfport
Publié le 18 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Gigi Cassedy, Gestion de l’hôtel
Shirrell,Thank you for your review. I am glad that you enjoyed your stay. We look forward to seeing you again on your next visit.
par un voyageur
Great staff, but probably wont stay again.
Publié le 2 janv. 2024 sur HotelsThe staff was AMAZING! Super friendly and willing to help. Slight hiccup at check in. Given a key to room that didnt work, went back to desk, was told that was the wrong room they wrote down. Gave me new room number, key didnt work. Went back down to desk and they came up personally, second room wasnt cleaned yet...had to put us in third room.
Unfortunately, wife found quick moving roaches in room next day, and we were moved then to a fourth room that was clean, but the window was broke...wouldnt stay open.
Staff was so friendly and accomadating and helpful. Unfortunately, probably wont stay there again with the other issues. Mainly the bugs.
Commentaires de Gestion de l’hôtel
7 janv. 2024 par Gigi Cassedy Assistant General Manager, Gestion de l’hôtel
Mark,I apologize for your issues at check in. This is not acceptable nor is it a common occurrence. Yes, we have a new mobile key system, and we still have some training to do but you should have not been caught up in our training. We have informed our Pest Control company of your sighting and they have cleared the room for a new guest. We hope that you will give us another try on your next visit to Pensacola and let us show you a warm, comfortable stay. We appreciate your feedback and best wishes for the New Year.
par un voyageur
Publié le 28 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Gigi Cassedy, Gestion de l’hôtel
Ruhanna,We hope that on your next stay we will provide you with a 5 out of 5 rating. Thank you for letting us know we are doing a great job and know that we are striving for excellent.
par un voyageur
Publié le 16 déc. 2023
I've stayed here a few times. I feel comfortable in secure. It's clean and a nice environment
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Gigi Cassedy Assistant General Manager, Gestion de l’hôtel
La'Nesha,Thank you for letting us know that you are comfortable and secure on your stays. We want our guests to know that we truly appreciate their business.We hope to see you again, soon.
par un voyageur
Publié le 11 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Gigi Cassedy Assistant General Manager, Gestion de l’hôtel
Hiram,We look forward to your next stay so we can provide you with a 5 out of 5 stay.Best wishes for a Happy New Year.
