No information about stay given upon arrival. Staff were rude when asked questions and given minimal information. Rooms were extremely small but were clean. Restaurant was very overpriced for quality and quantity. Rooms under the gym is very noisy
Nice comfortable hotel, away from the busy bustling city, but still close enough. Excellent coffee in the mornings from the restaurant. Easy to get into CBD of Perth with FTZ bus transport from hotel. Walkable to Heirisson Island Kangaroo Sanctuary, or just go for a wander along the Swan River.
We booked the family room and requested a roll away bed for our 3rd child, reservations came back offering either the rollaway bed or suggestion to book a second room. Despite giving us the option (and us confirming the rollaway bed option) it wasn't set up on arrival and there was a long (over an hour) back and forth with housekeeping about it on arrival, as the room was so small. We got there in the end (yes it was a small room) but it was a lot of fuss after an international flight. If it wasn't an option they should have just said so. Also, they charge for early check in which seems a little much considering how much we already paid for the small room and extra bed. The pros were a cafe on L1 and the room was quiet.